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RBM of Alpharetta
Alpharetta, GA
5,782 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary?
A dealer that believes the road you take to get your car is as important
as the vehicle itself.
That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just
about making the driving experience exhilarating. It’s about making the
buying experience enjoyable.
Because any high-end dealership can offer sensational handling.
State-of-the-art components. Look-at-me styling. And pure luxury
encased in glossy sheet metal.
But we know it’s more than that. It’s elevating every customer to a
“we’re really, truly glad you’re our customer” customer.
It’s turning a handshake into a “how are the kids?” And answering
any questions, no matter how basic or how many. It’s never pressuring
for the sale, and always being respectful of someone’s time. It’s being
willing to find the exact right car for the exact right person. And offering
personalized service before they buy, with outstanding vehicle service
long after they do.
It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,782 reviews
October 27, 2015
Lemon and Bad Service I have been a regular customer since the opening of RBM North in the Cumming area. I've purchased over 5 cars from this dealership and have watched th I have been a regular customer since the opening of RBM North in the Cumming area. I've purchased over 5 cars from this dealership and have watched the professionalism and service go from exceptional to down right disturbing. I purchased an E550 Convertible that would shut the stereo off every time I turned the car off while the roof was open. Evidently, the sales manager who had driven the car and knew about the issue before selling it to me but withheld that information. A complete lack of ethics on his part. I took the car in for service to attempt to resolve and I received the car back with the convertible top not put back together but rather had a hydraulic pole sitting in my truck and pieces laying around upon returning to me. The issue was never resolved and RBM continued to sell this model knowing the issue as being on all models. Although the GM did what he could to work with me to replace the vehicle the attitude I got from both Bill Favini in Sales, the dishonesty from the Sales Manager and the blatant rudeness from Service was nothing short of shocking. All the previous good service I had received from this dealership went down the drain in a hurry by the shocking and disturbing apathy I received from the staff. I hope that the experience was a learning experience for the staff as I made several complaints about the experience. At this time I would not recommend this dealership until changes are made in both sales and service. More
by JEB1169
October 26, 2015
Great experience. RBM Alpharetta had just the CPO I was looking for, Ramona helped me with every detail of purchasing and she was wonderful to work with. I would define RBM Alpharetta had just the CPO I was looking for, Ramona helped me with every detail of purchasing and she was wonderful to work with. I would definetly recommend RBM to anyone looking for a Mercedes. More
by MyGLA250
Employees Worked With
Ramona Razavi
October 26, 2015
Excellent customer service. Ron was very knowledgeable and helpful in multiple ways. He explained all components of the sale, service and follow up. Thankful customer service. Ron was very knowledgeable and helpful in multiple ways. He explained all components of the sale, service and follow up. Thankful that he was there to help. More
by ERockette
Employees Worked With
Sharon Thompson, Ron Delvalle
October 26, 2015
My purchase experience I have had the experience of knowing and working with Bill Winslow for many years. I have also known and worked with many dealerships and dealer pers I have had the experience of knowing and working with Bill Winslow for many years. I have also known and worked with many dealerships and dealer personnel. Bill is by far the one and only person that as a single woman I truly trust. He is also knowledgeable and experienced in the business and is a constant professional. He is the reason I purchased my vehicle at this store. Love you Bill!! and love my new car. I feel safe and well taken care of. More
by happy camper
Employees Worked With
Teresa Cox, Bill Winslow
October 26, 2015
Relaxing experience Fabian Tafar, You understood what I wanted gave me options made sure I drove two of the Smart Proxy cars Manuel version or automatic; that I got all i Fabian Tafar, You understood what I wanted gave me options made sure I drove two of the Smart Proxy cars Manuel version or automatic; that I got all incentives applied. The team you work with is great,too. I did not have to worry about my dad (stroke patient) your team made him feel important and welcome. More
by CRAFTBUGGY
Employees Worked With
Fabian Tafur, Lisa Brennan
October 22, 2015
Great experience in purchasing automobile We had looked on Internet and received a call from Fabian. We visited RBM and purchased a E350 which we love! We received excellent service from the e We had looked on Internet and received a call from Fabian. We visited RBM and purchased a E350 which we love! We received excellent service from the entire staff! Yesterday my husband returned to GA and said he had never driven a more comfortable car which also handled beautifully! We will recommend this dealership without hesitation. Fabian could not have been more helpful or nicer! We are very pleased! Thanks for everything! More
by E350lady
Employees Worked With
Fabian Tafur, Lisa Brennan
October 21, 2015
Wonderful experience at RBM I have been actively looking for a used GL450, and initiated my conversation with RBM via email. Fabian responded very quickly and from that point on I have been actively looking for a used GL450, and initiated my conversation with RBM via email. Fabian responded very quickly and from that point on was very responsive to all of my needs and questions, whether in-person, over the phone, over email, or with witty responses over text. It took over 4 months to find the perfect car, but Fabian was patient and helpful at every step along the way; never pushy. I couldn't be happier with my like-new 2012 GL450. THANKS FABIAN AND RBM ALPHARETTA! More
by rrohloff
Employees Worked With
Fabian Tafur
October 19, 2015
Excellent purchasing experience I had top notch experience overall. My salesperson, Vadim Russu, was always honest, professional and outstanding customer service. Love the family at I had top notch experience overall. My salesperson, Vadim Russu, was always honest, professional and outstanding customer service. Love the family atmosphere of the dealership. More
by Peb2234
October 15, 2015
Integrity says it all ! My wife and I decided to start looking at cars. We were t sure what we wanted so we looked at every SUV from A to Z. Once we settled on the final 2 ch My wife and I decided to start looking at cars. We were t sure what we wanted so we looked at every SUV from A to Z. Once we settled on the final 2 choices , Lexus and Mercedes we really drilled down on everthing available in our research. This was no easy task. Lexus had an " attitude" about them because they were rated best overall in Consumer reports. They are my bible on cars. We spoke to several dealers and just didn't get the feeling that they cared if we bought or not. When we some with several Mercedes dealers , we were impressed with their knowledge and years of service with the dealership. In the end it came down to whom do we want to spend the next 3-4 years with Bill Favini with RBM of Alpharetta stays late and gave us honest pros and cons He cared about our comfort and concerns more than the sale of the car. Now that's a first for us. He told us to think things through and not just buy because we had an itch I was amazed at his total integrity during the entire sales process. We've had the cars 3 days and he has already called us both to be sure we were happy That's just never happened before. Thanks to Bill Favini, we are an RBM Mercedes customer for life ! Thank you Bill Favini. This was a wonderful experience More
by Jcollins
October 15, 2015
Best Service and personal Thanks Fabian This is my second Sl I bought with you. Thanks for the professional services. I will recommend you to friends and family . Happy Holi Thanks Fabian This is my second Sl I bought with you. Thanks for the professional services. I will recommend you to friends and family . Happy Holidays More
by My SL
Employees Worked With
Fabian Tafur, Sharon Thompson
