RBM of Alpharetta

"An Extraoridianary Experience" From phone, to be in the dealership, the way they welcomed me my family, and my 3 year old child. it felt like a home. my kid enjoyed the experience, From phone, to be in the dealership, the way they welcomed me my family, and my 3 year old child. it felt like a home. my kid enjoyed the experience, he made friends with Fabian. it was a fantastic buying experience, I honestly felt bad leaving, I wish I had more time to stay and enjoy their hospitality and service. Mercedes Benz; Many dealers are there, but they are by far the BEST of all as I have experienced. I have been to many MBUSA dealership including NYC, Connecticut, Atlanta, Buckhead, but service , communication, hospitality and behavior; approach was experienced here was fabulous, and hassle-free. More

Pleasant Experience From the minute I stepped into the Showroom I knew this was a different dealership. Worked with Fabian Tafur through the process and could tell he wa From the minute I stepped into the Showroom I knew this was a different dealership. Worked with Fabian Tafur through the process and could tell he was passionate about his job. Also helping with the cause was Neil Turry. For many years a loyal Cadillac person and really thought I would continue to be. Really wasn't ready to change up but these two guys help me understand that this vehicle and dealership was a cut above the rest. Neil and Fabian stated to me as the deal was done to stay in touch with them and to stop by anytime I was in the area. Truly a real nice experience!! Thanks for letting me be part of the CLUB Thanks Mark Henning More

"Great Experience" Great Experience! Andy Sayers & the team at RBM of Alpharetta were professional and courteous. They helped making my Mercedes Benz purchase a posi Great Experience! Andy Sayers & the team at RBM of Alpharetta were professional and courteous. They helped making my Mercedes Benz purchase a positive experience. Thanks! More

Excellent Dealership We just bought our second Mercedes-Benz from RBM after relocating to the Atlanta area in 2014. When we walk into a Mercedes dealership, we expect sup We just bought our second Mercedes-Benz from RBM after relocating to the Atlanta area in 2014. When we walk into a Mercedes dealership, we expect superior sales, service and attention to every single detail. We are very happy to report that RBM's staff, facilities and professionalism was exemplary. Donnie Moore when well beyond the "call of duty" to find, transfer and deliver our car from an out of state dealership. Ron, Ramona, Lisa, and Pam were very helpful and professional in their responsibilities to make our car buying experience more enjoyable and extremely informative. We highly recommend this very well managed dealership to all who expect to receive the very best in new and used car buying experiences More

Beautiful car, good price, smooth process, seamless teamwork I recently leased a C300 sedan to replace a C250 sedan that was nearing the end of its lease. It's for my wife, who enjoys have a newer model M-B to I recently leased a C300 sedan to replace a C250 sedan that was nearing the end of its lease. It's for my wife, who enjoys have a newer model M-B to drive and leaves it up to me to make that happen. I am a good friend of the former manager and have bought or purchased cars from either RBM of Atlanta or RBM of Alpharetta for 20 years. The new manager, David Ellis, assured me that I would continue to receive the same exemplary service. His team did just that. I took July 3 off from work and went up to the dealership to start the process of leasing a new car for my wife. It was a busy day and the sales people were tied up. Donnie Moore, the New Mercedes-Benz Sales Manager, came out to greet me. He remembered that we had spoken a few moths before when I called about the timing of my lease. We discussed what car I wanted, what they had in inventory, what they might be able to find for me, and what I could expect to pay with no money down. He then asked Ramona Razavi to show me a C300 and she did. It's a real upgrade over the old C250, and I was pretty sure my wife would love it. (I was right.) (We had lost a key to the C250, and Matt Price in Service quickly arranged to have one delivered before we turned in the C250.) Over the course of the next week or so, Donnie and I, with Ramona's help, focused my interest on a C300 luxury model with certain features (leather, Satellite radio, etc.). Donnie found one in Tennessee, we agreed on a lease price, and he traded a car on his lot for the one I wanted and arranged to have it delivered to RBM. By then Ramona was on vacation, but that posed no problem because Donnie asked Ron Delvalle to step in to complete the transaction and deliver the car on the following Saturday. Ron did exactly that, working with me by email, telephone and finally in person when we arrived at the dealership. The car was ready when promised, and Ron had all the initial paperwork for us to sign. He introduced us to Sharon Thompson, who handled the lease papers. When I had a question, she and Donnie quickly resolved it to my complete satisfaction. While I was completing the lease process, Pamela Ciccateri was orienting my wife to her new car. Pam was patient and well-informed, and my wife has quickly adjusted to her new C300. In summary, I got a fine car at a good price from people who obviously enjoy what they do and don't seem to care at all about who gets the credit, so long as the customer is happy. More

Pleasant experience Buying cars can sometimes be a chore. Our salesman, Andy Sayers, was extremely knowledgeable, helpful, patient and helpful in finding the correct vehi Buying cars can sometimes be a chore. Our salesman, Andy Sayers, was extremely knowledgeable, helpful, patient and helpful in finding the correct vehicle. The negotiation process, normally the worst part, was straight forward and painless. The vehicle was well prepared at delivery, purchase with finance was direct and quick, and follow up has been excellent. Would highly recommend this dealership. More

working Ron Delvalle was awesome Ron Delvalle was very prompt answering/returning the call and knows each and every details about these cars and spent many more hours explaining/searc Ron Delvalle was very prompt answering/returning the call and knows each and every details about these cars and spent many more hours explaining/searching the right model with right features for us. we highly recommend him. More

Great Buying Experience Derrick and Andy were great to work with! Knowledgeable, trusting and very accommodating. Had all the vehicles ready for review, paperwork ready once Derrick and Andy were great to work with! Knowledgeable, trusting and very accommodating. Had all the vehicles ready for review, paperwork ready once the decision was made - did not have to waste time hanging around the dealership More

Professional They care. It is a very good car buying experience. I highly recommend this dealership. They are straight forward and are very professional and easy They care. It is a very good car buying experience. I highly recommend this dealership. They are straight forward and are very professional and easy to work with. More

Awesome experience Purchased my second Mercedes from RBM and it could not have been any easier. Worked with Bill Favini. He found me the exact car and options I wanted. Purchased my second Mercedes from RBM and it could not have been any easier. Worked with Bill Favini. He found me the exact car and options I wanted. He arranged all dealer installed items for me. I did not have to deal with the service department. I brought car to him and he saw it through the process and had car waiting upfront for me to pick up. On financing side he handled everything so all I had to do was show up and meet with finance person Sharon Thompson. When I arrived and met with Sharon it took less then 15 minutes and I was on my way. Transaction could not have been any easier. More