RBM of Alpharetta

Second SUV from RBM North and I'll be back!!' I'm not usually write reviews however I am one that will read them all before making a buying decision. With that said we felt compelled after our pur I'm not usually write reviews however I am one that will read them all before making a buying decision. With that said we felt compelled after our purchase experience with Reza Azizi and RBM North staff in an effort to help you the review reader to be better informed. It was my second car purchase from RMB North - Reza Azizi. If you are looking for excellent customer service, if you wish to be treated with respect, and if you want your sales person to be your trusted adviser for car purchase then go to RMB North and ask for Reza Azizi. I will go back to this dealership and will look for Reza to buy my next Benz - and I will recommend him to anyone. Thank you RBM! XSENIOR & MSENIOR More

Excellent customer service I recently purchase an E350 from RBM of Alpharetta during which Fabian assisted the transaction. I highly recommend Fabian for his professionalism and I recently purchase an E350 from RBM of Alpharetta during which Fabian assisted the transaction. I highly recommend Fabian for his professionalism and excellent customer service. He also took time to educate me about the various models after which I eventually chose the right options for me. Fabian went above and beyond his call of duty to get me the car that I wanted at the price I wanted. I look forward to working with him again in the future.Thanks More

Best Customer Service We had put down mercedes on our list. We started out test driving several models across all dealerships in the Atlanta area and decided that a mercede We had put down mercedes on our list. We started out test driving several models across all dealerships in the Atlanta area and decided that a mercedes diesel was for us. Found RBM of Alpharetta (on McFarland) to be the best in terms of costumer service. Our experience in the selection and buying process was great, We worked with Ron Delvalle & Fabian Tafur from the dealership. Their customer service in the whole process was stellar. Fabian, spent a lot of his time with us on the various models and provided us with a lot of information that led to us buying from him. I would go back to them for any service needs or for my second car (in a few years). thanks, Jaidev Desai More

Second car from Fabian Here with a strong reference that highly recommend Fabian to buyers: This was the second certified car I purchased from Fabian since September. c2 Here with a strong reference that highly recommend Fabian to buyers: This was the second certified car I purchased from Fabian since September. c250 September 2013 and GLK 350 July 2014, both of cars work very well and fun driving with zero worry of maintenance and quality the exceeded expectation. Please don't miss the opportunity to work with Fabian to seek an affordable dream car !! More

The BEST Dealership I was assisting my 74 year old mother with the purchase of her new car on Monday and returned on Wednesday to purchase a new car for me!!! The staff I was assisting my 74 year old mother with the purchase of her new car on Monday and returned on Wednesday to purchase a new car for me!!! The staff is incredible. Everyone is friendly, knowledgeable and pleasant. Charles Nichols is our Sale Consultant. I have never had such an excellent experience purchasing cars. We were assisted by Charles Nichols-Sale Consultant, Donnie Moore-Sales Manager, Sharon Thompson-Financial Services Director, and Diane Evans-Product Concierge. This is the ONLY dealership I will ever use for purchasing and servicing cars. More

RBM of Alpharetta's Excellent Service Dan Berry was excellent as my Sales Consultant, and I was very happy with the overall experience. I am looking forward to servicing my car with them o Dan Berry was excellent as my Sales Consultant, and I was very happy with the overall experience. I am looking forward to servicing my car with them on a going-forward basis. More

History repeats itself!!! This is our second time @ this dealership and with David. I went in to get a Smart Cabrio, all electric version and David was excellent again. Like he This is our second time @ this dealership and with David. I went in to get a Smart Cabrio, all electric version and David was excellent again. Like he was with our E350, this time as well he is very knowledgeable about Smart Cabrio. I came in knowing what I wanted, called him on my way there and by the time I was there he had the car ready for me. Took me less than an hour to get it all taken care of and drive out in my brand new Smart Cabrio. Never am I going back to anyone else to get another car. More

UNBELIEVABLE GROUP OF PEOPLE UNBELIEVEABLE NEW E550CABRIOLET WIFE AND I STROLLED IN TO PICK UP OUR 2013 SL550 THAT WAS IN FOR BASIC SERVICE, WOULD YOU BELIEVE WE DROVE OUT WITH A BRAND NEW E550 CABRIOLET? HOW D WIFE AND I STROLLED IN TO PICK UP OUR 2013 SL550 THAT WAS IN FOR BASIC SERVICE, WOULD YOU BELIEVE WE DROVE OUT WITH A BRAND NEW E550 CABRIOLET? HOW DID THEY DO THIS? I LOVED MY SL! WELL, MR BILL WINSLOW SPENT A LITTLE TIME WITH US BECAUSE WE WERE JUST PEEKING AROUND LOOKING AT ALL THE CARS IN THE SHOWROOM, AND KILLING SOME TIME OUT ON THE LOT..AFTER SPEAKING TO HIM IN DEPTH, HE DETERMINED THAT SINCE MY WIFE NEVER DROVE OUR SL 550 BECAUSE SHE FELT IT WAS TOO MUCH SPORT AND POWER, THAT "MAYBE" WE "MIGHT" CONSIDER A DIFFERENT MODEL THAT POSSIBLY SHE MIGHT FEEL MORE COMFORTABLE IN AND MAYBE ENJOY DRIVING A MERCEDES HERSELF? SO ALONG WE GO AND THE WIFE SEES A BRAND NEW CABRIOLET..ALL I WANTED TO DO WAS PICK UP "MY" SL550..(AND IT ONLY HAD 6000 MILES ON IT) WELL, LONG STORY SHORT, WE DROVE OUT WITH THIS CAR AND GUESS WHAT..FOR THE FIRST TIME IN 20 YEARS, THE WIFE AND EVEN MYSELF, ABSOLUTELY LOVE THIS CAR..ITS EASIER FOR HER TO DRIVE, AND SHES BASICALLY GONE NOW, JUST CRUISING ALL AROUND AND LOVING IT..IVE NOT SEEN HER THIS HAPPY AND COMFORTABLE IN ANY OF THE MERCEDES MODELS WE HAVE HAD OVER THE YEARS..WHAT A CAR, STRONG POWER RESPONSE, GORGEOUS INTERIOR, EXCELLENT RIDE, VERY GOOD VISIBILTY..AND SHE LOVES THE TOP DOWN..SO HOW DID WE GO FROM A 2013 6000 MILE SL550 TO AN ECLASS CABRIOLET? IT WAS EASY AFTER TEST DRIVING THAT CAR..SHE IMMEDIATELY FELT COMPLETELY COMFORTABLE WITH IT, WAY MORESO THAN THE SL.. MR WINSLOW, AND EVEN DAVID CLASTER IN SERVICE, THAT WE JUST HAPPEN TO MEET, (VERY LONG STORY) HELPED US SO MUCH, THAT IT BECAME OBVIOUS THAT WE SHOULD HAVE BOUGHT THIS MODEL IN THE FIRST PLACE..NOW THIS DEALERSHIP HELPED CREATE A NEW CHALLENGE FOR US! HOW DO I GET THIS CAR AWAY FROM THE WIFE?? IT WAS SUPPOSED TO BE FOR ME! I GUESS I WILL BE "VISITING" THIS DEALERSHIP IN THE NEAR FUTURE AGAIN, TO FIND "MYSELF" ANOTHER CAR..OH WELL! THESE GUYS MADE THIS TRANSACTION EASY..AND THANK GOD FOR THE COFFEE STATION, BUT THE MACHINE IS STILL A LITTLE SLOW LOL.. THERE IS NO BETTER SALESPERSON THAN MR BILL WINSLOW..IF YOU WANT TO FEEL COMFORTABLE ABOUT BUYING THE THE BEST MADE CARS OUT THERE, SEE ONLY HIM.. THANK YOU ALL AGAIN!! More

Pleasantly surprised After searching for a new or used car for months, we decided to try RBM in Alpharetta to just look. We were greeted by Fabian Tafur and we felt comfo After searching for a new or used car for months, we decided to try RBM in Alpharetta to just look. We were greeted by Fabian Tafur and we felt comfortable from the start. He was very knowledgable about the cars and we never felt pushed. The car that we wanted was sold right away but we were able to check on their website on new inventory. Fabian answered our e-mails and calls with information that we needed. Fabian was very helpful and patient with all the questions about the car. We highly recommend that if anyone is in the market to get a new or used car, call Fabian Tafur at RBM Alpharetta and check their website periodically to find your car. More

This is how buying a new car should be. From: Ken Segal Sent: Saturday, July 05, 2014 9:17 PM To: winslow@rbmofalpharetta.com; rrazavi@rbmofalpharetta.com; sthompson@rbmofalpharetta.com; d From: Ken Segal Sent: Saturday, July 05, 2014 9:17 PM To: winslow@rbmofalpharetta.com; rrazavi@rbmofalpharetta.com; sthompson@rbmofalpharetta.com; devans@rbmofalpharetta.com; Subject: Thank you Good news. The car fits in the garage we don't have to return it. All kidding aside you guys were great. We started out today to just look and have Julie test drive the car to see if it was what she wanted. She has spent a fair amount of time researching this. When we found you had the Northern Light Violet I knew we were going to purchase it even before we headed out there. This is Julie's dream come true. I think I told you all my first career I spent as a factory guy with Pontiac Motor Division. I have seen it all. I just went through assisting my brother in Arizona purchase a car. The games and deceit that gave dealers a bad name years ago were abundant. You guys were all highly professional, knowledgable, courteous and most importantly no pressure or games. It was an exceptional sales experience. You were more focused on seeing that everything was explained and that this met our needs rather than making the sale. Particularly working with Julie and answering her questions and concerns. Frankly I was surprised at the spot delivery pending the outstanding down payment. You guys made this happen without any pressure or shenanigans. Just pure exceptional customer service. Feel free to post this on your website, public media etc. and use us as a reference. When I worked for Pontiac my district was consistently in the top 5 in the corporation for customer satisfaction. You guys exceeded my top performers. Sent from my iPad As a follow on; there was a glitch getting the additional downpayment to be wired due to a tax id requirement. Talked to Sharon in finance. Another day or two to get a check no problem. These guys are highly professional and more focused on meeting the customer's needs. Read Tom Peters "In Search of Excellence" These guys have it nailed. In the 80's I spent 6 years as a District Service Manager for Pontiac Motor Division. RBM of Alpharetta exceeds the standards I used to hold my dealers to. Without exaggerating over the years I have dealt with thousands of dealers both as an industry insider and outsider, These guys are among the best of the best. More