RBM of Atlanta

I would like to tell you about a very positive experience that I recently had with RBM Motors, a large Mercedes dealer in Atlanta, GA. I have been an RBM customer for the last 18 years and have purchased pro that I recently had with RBM Motors, a large Mercedes dealer in Atlanta, GA. I have been an RBM customer for the last 18 years and have purchased probably 8-9 cars from them over the years both new and pre-owned depending on what I have needed at the time. Up until this week, my most recent purchase was a pre-owned Mercedes 2008 SL 550 in perfect condition which I purchased from RBM about 3 years ago. My sales agent is Kay Goggins. Kay is a very sophisticated car professional with a great deal of experience and she has been with my account for a number of years. She is very friendly and easy to work with and I trust her recommendations and advice completely. I have two 16 year old twin sons who have now reached driving age and I needed to figure out a driving solution for them. I am currently in the process of starting up a new company and thus I am on somewhat of a budget which means that I am not right now in a position where I would want to purchase new cars for them. Even if I did want to do that or purchase pre-owned Mercedes, the price points of the current smaller SLK SUV line at Mercedes do not fit my budget. Working with Kay, we came up with a plan. I identified some non-Mercedes vehicles i.e. the Jeep Liberty, which would fit my plan and Kay helped me put together a transaction where if we could find two Jeep Liberty’s for my boys, RBM would buy them, take my SL 550 in on trade and sell me the Jeeps. The only thing additionally that I needed was to be able to purchase a significant amount of extended warranty for each vehicle. Because I am a long time RBM client, Kay convinced her superiors to do this all for me on a handshake. Kay masterminded this whole thing and approached Steve Rosenthal who is a senior member of the RBM team and who is responsible for attending auto auctions around the country looking for top quality cars (mostly Mercedes) that can be purchased for resale at RBM. Steve took on the challenge and found two 2012 Jeep Liberty’s at an auction in Pennsylvania, purchased them on a Friday and had them shipped to RBM in Atlanta. That Monday, because RBM had shown me good faith in securing these two cars for me, I immediately brought them the SL 550 along with free and clear title and surrendered them to RBM. The Jeeps arrived a day later and on Friday of that week, we did the transaction and I took delivery of the Jeeps and everything has worked out just great. I have been in the investment business for over 30 years including the 15 years on Wall Street and the last 15 years as senior partner of a successful investment management firm and I will tell you that this was the most sophisticated and helpful car transaction that I have ever done or ever heard of. In an effort to give me the best customer service possible and help me solve my problem, Kay, Steve and RBM provided me with a total automotive solution that fit my needs rather than just try to sell me something off the lot. The transaction worked extremely well for me from the standpoint of both pricing and the overall experience and it was profitable for them. I will never buy a car from anyone but RBM. Tom Garr More

Our experience at MB was over the top thanks to Steve . It was our anniversary, my husband and Steve had my new Mercedes waiting with a beautiful bow on top! Steve is the epitome of attentive and has made It was our anniversary, my husband and Steve had my new Mercedes waiting with a beautiful bow on top! Steve is the epitome of attentive and has made us feel so taken care of, and we feel that genuinely! Best, Jennifer Kopelman More

Kay goes the extra mile and has impeccable customer service. Her professionalism, kindness and thoroughness makes your car buying experience phenomena. I always recommend Kay to friends and will always service. Her professionalism, kindness and thoroughness makes your car buying experience phenomena. I always recommend Kay to friends and will always purchase my vehicles from her. Keep up the great work! More

James serviced car on time, left in perfect condition, identified an issue for me to have repairs befor I have annual emissions inspection this summer, so I can gt th issue resolved ASAP. Thx James! identified an issue for me to have repairs befor I have annual emissions inspection this summer, so I can gt th issue resolved ASAP. Thx James! More

I am a long time customer for both sales and service and when I decided to look at later model (E350 convertible) than my current CLK350 Cabriolet (2008) I contacted Charlie Vaccaro whom I knew via my previ when I decided to look at later model (E350 convertible) than my current CLK350 Cabriolet (2008) I contacted Charlie Vaccaro whom I knew via my previous Sales Consultant who is no longer with the company. Charlie was most helpful and provided excellent consultaion in directing me to the best car and best price point to meet my desire for a newer model pre-owned convertible. Charlie provided great customer service and I would highly recommend him to anyone who is in the market for a new or pre-owned Mercedes. More

Charlie was extremely helpful and courteous during my selection process. Overall experience was very good..would recommend RBM and Charlie to friends and friends It took about 3 hours from looking to p selection process. Overall experience was very good..would recommend RBM and Charlie to friends and friends It took about 3 hours from looking to purchase...thanks to Charlie'. More

Steve was great from the start. Not only did he listen to why I was there (my other car died), but he worked with me on what I would like to purchase and within the price range that I wanted. We identifi to why I was there (my other car died), but he worked with me on what I would like to purchase and within the price range that I wanted. We identified a beautiful E-350. He explained the options that I had as it relates to warranty, and other amenities. He worked with me through the financing, and the follow-up has been great. I have already recommended Steve to a number of other friends that are in the market, and when the time rolls back around for me to purchase another vehicle, Steve will be my man!!!! More

My friend referred me to Steve at RBM because I was looking to buy my first Mercedes. I just showed up with my family without an appointment on a Saturday afternoon. They were very busy, but Steve made looking to buy my first Mercedes. I just showed up with my family without an appointment on a Saturday afternoon. They were very busy, but Steve made me feel so comfortable. He was very accommodating. He helped me find the perfect car and in the price range we needed. I had my husband, my very pushy mother and my 2 yr old toddler going through her terrible two's! We were all made to feel right at home! After the sale, Steve stayed late and sat in the car with me to go over all the buttons and switches with me. He explained every detail and made all adjustments to fit my needs. I felt so comfortable driving off that lot! Now, if I need anything, he is only a phone call away. I highly recommend Steve! More

Dennis consistently exceeds my expectations. He provides routine maintenance to emergency service, in a thorough manner. I can count on him to know exactly what my car needs. Dennis values my time and gets routine maintenance to emergency service, in a thorough manner. I can count on him to know exactly what my car needs. Dennis values my time and gets things done as estimated. He is a pleasure to work with, always calm and pleasant. He is trustworthy. I would recommend him to my friends. More

Steve Edwards was very pleasant to work with. He was very helpful in explaining our options. The closing with Chris was very smooth as well. helpful in explaining our options. The closing with Chris was very smooth as well. More