RBM of Atlanta

I recently earned a Mercedes from my company and visited 2 dealerships in the Atlanta market to make a decision on what car I was going to lease. RBM contacted me the day after my first visit to follow up, 2 dealerships in the Atlanta market to make a decision on what car I was going to lease. RBM contacted me the day after my first visit to follow up, never heard from the other dealership and thus they lost my business. My salesperson, Stephen Cavanaugh, was the best. He was patient and didn't rush me to make a decision, it wasn't about closing me but rather about building a relationship. He focused on giving me the information I needed and the time to make a decision. Mr. Cavanaugh followed up with me as my the lease on my previous vehicle was about to end and invited me to come in and drive one of the new 2013 models that had just arrived. Stephen even went the extra mile to personally deliver my vehicle to a meeting for my company the next day so all my colleagues could celebrate with me! He helped me find the exact vehicle I needed, got the paperwork done in a timely fashion and even gave me a snack out of his personal supply when I got hungry! This is my third Mercedes and Stephen was by far the best salesperson I have worked with! More

IF YOU WANT A PLACE THAT IS NO HASSLE AND STRAIGHT TO THE POINT GO TO RBM. AFTER GOING TO SEVERAL DELAREHSIPS I WAS LUCKY ENOUGH TO COME ACROSS ANDREW. HE IS A TRUE GEM. POINT GO TO RBM. AFTER GOING TO SEVERAL DELAREHSIPS I WAS LUCKY ENOUGH TO COME ACROSS ANDREW. HE IS A TRUE GEM. More

We recently purchased our second vehicle from Steve Edwards at RBM in the past 2 years. He is very knowledgeable and customer friendly in terms of understanding our vehicle needs and pricing. The s Edwards at RBM in the past 2 years. He is very knowledgeable and customer friendly in terms of understanding our vehicle needs and pricing. The sales process was good but my wife and I were MOST impressed with his post-sales follow thru. Like the first time, this was an unexpected surprise. We have purchased vehicles in the past and never had a post-sales process that left us with a strong positive feeling towards the salesman and dealership. He worked very hard to make sure that our vehicle was delivered on-time with no issues to us. He made sure that our trade-in vehicle was emptied of it's contents and placed into our new vehicle. The post-sales process was very impressive, it was NOT rushed, if anything it was deliberate and thoughtful. I want to emphasize this part of the RBM experience with Steve because we feel that this is the most important characteristic of his commitment to us having a strong positive experience with RBM. He did not simply go thru the motions after selling us the car, he continued to give us a personal touch. He spent extensive time with my wife in describing the features of the vehicle and wanted to make sure that she had a very enjoyable experience (like our first purchase). This process does not merely stop once we drive-off the lot, we had a few minor issues that popped up a couple of weeks later and he immediately took care of it and followed thru on his commitments. Finally, one other factor that was key in our decision to purchase a second vehicle from RBM was the service department. Shawn McCallum has been wonderful to work with when our prior vehicle needed servicing. He is very upfront about the issues and pricing, the follow-thru is very thorough and professional. It is comforting to know that when we bring our vehicle in for servicing, we are confident that we will be treated well and receive quality work. More

My experience with RBM of Atlanta was Awesome!!! Stephen Cavanaugh was one of the best salemen I have ever had. He seemed to be very knowlegable and concerned about his customers. My very first contact with Cavanaugh was one of the best salemen I have ever had. He seemed to be very knowlegable and concerned about his customers. My very first contact with him was via e-mail. He was very polite and patient as I asked questions concerning the vehicle I found online. Not only was Stephen a good saleperson he also gave good directions. I traveled from Columbus, GA to the dealership in Atlanta with no problems. I would recommend this dealership and Steve to anyone. Sincerely, Erica More

During my first days of researching my next purchase, the actual time of sale, and now following the completion of my deal; Stephen was an absolute joy to work with. Stephen took the time to understand and actual time of sale, and now following the completion of my deal; Stephen was an absolute joy to work with. Stephen took the time to understand and address all questions and/or concerns brought about by our conversations. Additionally, he actually brought corporate fleet incentives to my attention, driving down my end price. A very likeable, professional, knowledgeable salesman; Stephen alone receives 5+ stars! My 2013 Mercedes Benz is pretty amazing as well!!!! I will ABSOLUTELY send additional business to Stephen and RBM of Atlanta. More

This was by far an impressive visit. Stephen Cavanaugh was very personable, dependable and a pleasure to work with. He worked very hard to meet our needs financially and gave us what we wanted on our trad was very personable, dependable and a pleasure to work with. He worked very hard to meet our needs financially and gave us what we wanted on our trade-in, which led to our purchase of a new car. We had shopped prior to visiting RBM of Atlanta with several different dealers and did not get the honesty or respect shown here. More

My wife and I really were impressed by the service at RBM. Our sales representative was Andrew Cochran. He did a great job with us. My wife and I had a tough experience with our last vehicle which essent RBM. Our sales representative was Andrew Cochran. He did a great job with us. My wife and I had a tough experience with our last vehicle which essentially was a lemon (not a Mercedes!). Andrew at RBM really helped us with our decision in moving forward with purchasing our GL. We were quite pleased with our purchase. More

I had a great new car buying experience at RBM of Atlanta. Andrew Cochran was very knowledgable, professional,and courteous. I had not actually planned to buy a new car on my first visit but am del Atlanta. Andrew Cochran was very knowledgable, professional,and courteous. I had not actually planned to buy a new car on my first visit but am delighted that he did his job so well. I have been driving Merceses for 30 years and I love my new car - the best one yet! I would definitely recommend Andrew and RBM. More

Had my car for about 2 years now and they are always awesome. Whether it is on the phone or at the dealership, cannot say enough good things about all I've come in contact with, including the Loaner ca awesome. Whether it is on the phone or at the dealership, cannot say enough good things about all I've come in contact with, including the Loaner car folks, and all the Service personnel I've had the pleasure to work with too. thanks, you really spoil me. Sheila Malloy More

Wonderful! By far the best service advisor I have ever dealt with at any dealership. Mercedes is exceptionally proud of its parts, but Curt helps to minimize repair costs through his remarkable skill as a dealt with at any dealership. Mercedes is exceptionally proud of its parts, but Curt helps to minimize repair costs through his remarkable skill as a diagnostician and his determination to get things right. In 14 years, only one problem was not resolved the first time and that was entirely understandable as it only occurred intermittently. He had to drive my car home before the problem manifested itself again. As soon as it did, he knew exactly how to fix it. He's a straight shooter and great guy. More