RBM of Atlanta

The customer service and quality of care RBM provides its clients continues to blow me away. Last year we bought a pre-owned 2008 S 550 after I had been the victim of a terrible auto accident. Charlie Vac clients continues to blow me away. Last year we bought a pre-owned 2008 S 550 after I had been the victim of a terrible auto accident. Charlie Vaccaro and Steve Rosenthal made what had been a nightmarish experience for me with that accident into a wonderful memory and an incredible current driving experience. I LOVE this car. Not only did they find the exact car I wanted, but they also made sure I had blue tooth connection and everything else that I wanted. They followed up with phone calls to make sure I was o.k. and that the car I had purchased was living up to my expectations. Of course, it was and still is. From that moment on I knew I wanted our daughter to have an RBM purchased Mercedes. In fact, I want everyone in our family to have RBM cars purchased with the help of these two gentlemen. I am so happy to say that we just bought for her a pre-owned 2011 C300. In our test driving of such a model, our daughter mentioned that her dream car was a black Mercedes with a tan interior. We had seen none like that on the pre-owned lot. That afternoon I received a call from Steve Rosenthal saying that they had a certified black 2011 C300 with a tan interior. He wanted to make sure our daughter had the car of her dreams! Charlie had told him what she had hoped for. He is such a listener and is so dedicated to making his customers happy. I felt as though I had Aladdin's lamp. Needless to say, we bought the car. She is on Cloud 9, and I am sleeping so much better at night knowing that she has a safe, reliable and first class car AND that these gentlemen have offered to help her set up her phone, her i-Pod and anything else she needs with this car. She is in good hands. Charlie and Steve are immediately responsive to phone calls and appear so quickly whenever we appear in the showroom. I am so grateful. This fabulous experience continues with the service. Curt Cunningham makes it a pleasure to take our cars in for service. Yesterday I took in my S550 for a few things. He fixed the blue tooth and gate/garage door opening buttons immediately while I was there. He found some things that needed attention that I did not even know about. Before I left, he asked if there was anything else he could do. This kind of service does not happen for me with other companies. He calls to keep me up-dated on anything else that might be needed. When the car is ready, he calls and has it waiting for me...washed and ready to go. As I said, I want everyone I care about to have a Mercedes from this company with these men. My husband is also a client, and now my brother is headed their way. The "car of his dreams" is sitting on the pre-onwed lot. I almost feel a mother's pride in sending him to RBM, because I know what kind of an experience awaits him. He will be impressed. More

This is our second car purchased from Steve Edwards. This purchase experience was even better than our first one 3 years ago. Steve was very patient with us going over the numbers and our options. He was eve purchase experience was even better than our first one 3 years ago. Steve was very patient with us going over the numbers and our options. He was even more patient when explaining the car and showing us the different systems. It was a very low pressure and informative experience, but of course, he finally asked for the sale and we decided to purchase the car. We came back two days later so he could spend even more time with us to show us the various systems of Navigation, Radio, Audio, etc. I can see why he is the top salesman at this dealership - he made us feel comfortable and confident we made the right decision to purchase this car. We have had the same experience in the Service Department with Dennis Phillips on our previous car. They truly understand customer service and live it every day. We will return when it is time for another vehicle. More

everyone at rbm treated me and my wife with great respect and all were very courteous and helpfull both before and after the sale,and repair.we believe we got a fair price but as with all purchases past and and all were very courteous and helpfull both before and after the sale,and repair.we believe we got a fair price but as with all purchases past and present we always wish we could have done a little better.if we can get many years of service from the car after it is paid for we will be more than satisfied.it is the smoothest riding ,most responsive car we have ever owned. More

I have known Eric for twelve years. I met Eric when my parents were picking up there car from RBM. I was not in the market for a car at the time but Eric spent time with me showing and explaining the lat parents were picking up there car from RBM. I was not in the market for a car at the time but Eric spent time with me showing and explaining the latest technologies of the new ML. A year later I remembered the time Eric spent with me and I ordered my first Mercedes. Twelve years later and four cars later, Eric still makes every effort to make sure my experience is hassle free. I consider myself a "car guy" and feel that I'm informed on auto technologies and statistics but Eric truly has command of his Mercedes products. I cannot recommend Eric Koenigsberg highly enough for his professionalism. More

The people at RBM have always been extremely friendly, helpful and willing to do anything for you. We have bought multiple cars through Eric Koenigsberg over the last 15 years. I wouldn't deal with anyo helpful and willing to do anything for you. We have bought multiple cars through Eric Koenigsberg over the last 15 years. I wouldn't deal with anyone else. Eric is so thorough through every step of the process. We presented him with a big challenge with our last transaction in trading a car, turning in a leased car and leasing two new cars. It took jumping through some hoops but Eric was determined to make it work for everyone and we were very happy when we left. When we took delivery of the cars, he spent so much time with us making sure we knew how everything worked on each car and setting up our bluetooth, etc. What a great experience! And we love both of our new cars! More

As always, great service and the attention to detail is the best. This is the 5th car we have bought from RBM and Jerry Peek. Would not consider going anywhere else. the best. This is the 5th car we have bought from RBM and Jerry Peek. Would not consider going anywhere else. More

Steve did a great job, was very professional and Steve did a great job, was very professional and reasonably candid. Futher, he helped with the little stuff, like setting up bluetooth, etc., Steve did a great job, was very professional and reasonably candid. Futher, he helped with the little stuff, like setting up bluetooth, etc., that made my wife's experience first rate. We would absolutely recommend Steve to anyone looking at MB. More

My experience was very positive. Steve was more than willing to answer all my questions. He provided me with information that allowed me to make up my own mind regarding my purchase. willing to answer all my questions. He provided me with information that allowed me to make up my own mind regarding my purchase. More

My husband and I have dealt with many service advisors over the years, from Mercedes-Benz and other automobile dealerships. Far and away the best advisor we have ever worked with is Shawn McCallum at RBM over the years, from Mercedes-Benz and other automobile dealerships. Far and away the best advisor we have ever worked with is Shawn McCallum at RBM. He is not only professional but very personable. He loves his job and it shows! He's responsive and always quick with a call back; and never seems to be in a rush to explain things. RBM has quite the gem with Shawn; he is a loyal and dedicated employee and we feel very lucky to have Shawn as our advisor. More

Wow... we used to be Atlanta Classic Cars customers and after buying a very expensive car and being thoroughly disgusted with their service department we decided to switch over to RBM from a TrustDale reco after buying a very expensive car and being thoroughly disgusted with their service department we decided to switch over to RBM from a TrustDale recommendation. Jerry Peek (sales representative) and Robert (Sales Manager) were very professional and great to work with. They went out of their way to make a deal happen on a 2012 ML350... a car they didnt even have on the lot. They were even willing to honor a TrustDale coupon voucher AFTER the deal had already been negotiated. Not only will we get our new car serviced by them, but I will continue getting our '09 S550 serviced by them as well. After the first service experience with them this past week, i am bewildered at the world of difference between my experience at an uncaring and nickeling and diming service center and RBM's super professional, hospitable service center. James was very professional in getting a laundry list of things taken care of for me all the while keeping me updated on the status while being provided a very nice loaner vehicle. Their prices were very very very competitive as I had done my comparison shopping before going in to pick up the vehicle, so they are certainly not out to break the bank. In addition, the service manager was more than accommodating and extremely pleasant to work with. I am very satisfied and very happy that I have switched over to a family-atmosphere dealership that seems to care about us rather than treating us like a number. Take it from someone who is willing to drive an hour... this is a dealership of genuine excellence! More