RBM of Atlanta

Top notch and absolutely delightful to work with! Steve has a deep and wide knowledge of the MB product and of its service attributes. He was very patient and skillful in responding to the questions and c has a deep and wide knowledge of the MB product and of its service attributes. He was very patient and skillful in responding to the questions and concerns of this first-time MB buyer. Steve engenders an immediate trust with his straight forward "here are the straight goods" approach. One particularly refreshing quality is Steve's honest response of "I am not sure, let me check." A researched response was always quickly on hand. My purchasing experience at RBM is the best I have had. This is largely attributed to Steve Edwards. More

We have purchased Mercedes from RBM since 1984. With We have purchased Mercedes from RBM since 1984. With each car purchased there I am more convinced than ever that this is the ONLY place to go. Thei We have purchased Mercedes from RBM since 1984. With each car purchased there I am more convinced than ever that this is the ONLY place to go. Their dedication to customer service is unbelieveable. Last week we bought a pre-owned 2008 S 550. Steve Rosenthal and Charlie Vaccaro made certain that I got the car I wanted...color, features... everything. Their efforts and levels of professionalism went beyond the norm. They explained all of the car details to me and even made sure that my phone was ready to go - hands free. I am extremely grateful to these two gentlemen. They deserve the highest accolades. They were always available, answered phone calls promptly, and always asked what else they could do to help us. It just does not get any better than this. Bringing our cars in for service is a pleasure. Without hesitation, if I have a question or a need for service, I call Curt Cunningham, our service advisor, or the Service Department and am treated like royalty. I am so impressed. So, bottom line, you are wonderful. I am a dedicated customer, as is my husband. We thank you for taking such good care of us. More

Time is a precious commodity, and the thought of giving up some of my workday to shop for a car was not appealing. But, finding a dealer who would accommodate my time requirements was another challenge. I up some of my workday to shop for a car was not appealing. But, finding a dealer who would accommodate my time requirements was another challenge. I checked with a local Mercedes dealer (not RBM), but I couldn't get past the receptionist when I asked if someone could bring a car to my office. Luckily I also called Steve Edwards. Not only was Steve more than willing to deal with my schedule, he essentially took away all my excuses for not buying a car- not enough time, too inconvenient, too much money etc. The whole process was painless and fast which makes me think that Steve and RBM might have some valuable business skills that could be marketed to the medical field. More

Steve Edwards is the kind of guy you want to work with. I came in looking for a manual transmission hard top convertible I had seen on the internet. He took me out to test drive it,answered all my questio I came in looking for a manual transmission hard top convertible I had seen on the internet. He took me out to test drive it,answered all my questions and concerns. I made my decision to buy & we were on the road with my new car in a few hours. Steve followed up & personally picked the car up at my house & left another Mercedes for me to drive since I had some concerns about noises in the car. Steve made sure the car was in top notch service condition when he brought it back to my home. Steve Edwards is what "customer service" is all about. Barb Parcell More

Ronald Perkins is my service representative. I've owned numerous luxury cars that provided quality service but Ronald's expertise, customer view and always wanting to make sure the quality of work is 100%, numerous luxury cars that provided quality service but Ronald's expertise, customer view and always wanting to make sure the quality of work is 100%, is by far a unique characteristic in the car dealership industry. Ronald is a class act, greatly appreciated for his honesty and stellar customer satisfaction. Thank you, Jennifer L. Beck More

My husband and I both have vehicles from this dealership and Shawn McCallum is our service agent. He has given us exceptional service each and every time. He listens to any concerns we may have and we kno and Shawn McCallum is our service agent. He has given us exceptional service each and every time. He listens to any concerns we may have and we know that these issues will be taken care of. Shawn is not only extremely professional but very personable as well. We know that we are in good hands with Shawn and we have had nothing but positive experiences with this dealership. We feel very fortunate that we purchased two amazing vehicles and that we have such an awesome service representative in Shawn. More

Curt Cunningham has been my trusted service advisor since 1987. I had a 1985 300 D - turbodiesel which I had purchased in another city where I was hearing cases as a judge. I heard about RBM in 1987 and met 1987. I had a 1985 300 D - turbodiesel which I had purchased in another city where I was hearing cases as a judge. I heard about RBM in 1987 and met with Curt for service. I have owned automobiles since 1947 and have had much experience with various service departments, other than Mercedes. The service I received from RBM has been the best. Curt has been the most knowledgeable and friendly service advisor I have ever had. If I had a question about work that needed to be done I could always depend upon Curt providing me with answers which I was able to understand. In January, 1998 I purchased an 320 E sedan from RBM which has given me much joy and satisfaction. I now have over 104,000 miles on that car. In January, 2005 I had accident with my turbodiesel when I ran into a large tree which had fallen across the road. It was nighttime and the tree could not be seen until my turbodiesel ran into it. Suffice it to say, that car was a very sturdily built car and it saved my life. The medics who arrived at the scene told me that no one ever walks away from that kind of an accident. That car had about 250,000 miles on it. More

I have used two other MB dealerships in the Atlanta area for service in the past and believe RBM still sets the standard for either appointment or express service. Excellent experience with two different s for service in the past and believe RBM still sets the standard for either appointment or express service. Excellent experience with two different service advisors. More

The service was performed promptly. And the detailed and helpful assistance after the service was exceptional. They even communicated with me via email to respond to my concerns. This is a first class ope helpful assistance after the service was exceptional. They even communicated with me via email to respond to my concerns. This is a first class operation. More

My wife and I have purchased 2 MLs from RBM in 1998 and 2003, and both vehicles are still running fine with periodic service. But the best attribute of the dealership is our service advisor, Shawn McCallum 2003, and both vehicles are still running fine with periodic service. But the best attribute of the dealership is our service advisor, Shawn McCallum, who is client-centered, vehicle-knowlegeable, responsive and affable. Thank you Shawn! More