RBM of Atlanta

the best service person i have ever met. i trust my service rep to provide a fair and honest game plan for my vehicle. I have been using him for over 12 years and trust him with whatever he tells me i service rep to provide a fair and honest game plan for my vehicle. I have been using him for over 12 years and trust him with whatever he tells me i need. Other people in the service area stop what they are doing to try and solve your problems. Unbelievable Fantastic. More

I bought my car from RBM of Atlanta and have been somewhat satisfied with their service department. For the past year or two however, I have been working exclusively with James Roberts and the exper somewhat satisfied with their service department. For the past year or two however, I have been working exclusively with James Roberts and the experience has gone from satisfied to exceptional. He is extremely professional, kind, and knowledgeable. When I need to have my car serviced he updates me frequently and goes the distance to find a solution. I recently had a problem with the MBrace system, and James sat with me through the whole process of re-registering my car. Having a car serviced is never a fun thing to do, but James Roberts always makes it a positive experience. More

I've been buying cars from RBM for 15 years. This is simply the best car dealership I've ever dealt with. Shawn McCallum does an outstanding job in taking care of my service issues. He is very knowledga simply the best car dealership I've ever dealt with. Shawn McCallum does an outstanding job in taking care of my service issues. He is very knowledgable, friendly and efficient. I highly recommend MB cars, RBM and Shawn to anyone. More

Shawn McCallum is by far the best service advisor that you will ever find. Shawn is always respectful, informative, proactive, trustworthy, diplomatic and exemplary. He is truly an asset to RBM and para you will ever find. Shawn is always respectful, informative, proactive, trustworthy, diplomatic and exemplary. He is truly an asset to RBM and paramount in his field. I have referred him to colleagues and they, too, became fans. You need to look no further than Shawn when searching for a Mercedes service advisor. More

I have always found that Curt Cunningham to be most helpful and accommodating for all my service needs. He is very friendly, and courteous, as are all of the staff that I have dealt with. My wife and I helpful and accommodating for all my service needs. He is very friendly, and courteous, as are all of the staff that I have dealt with. My wife and I have bought new cars and had them serviced at RBM of Atlanta for the past twenty six years. More

This dealership "gets" customer service all the way from the sales to the service department. I have purchased 5 vehicles from RBM and have been overjoyed with each. Just one of my experiences oc way from the sales to the service department. I have purchased 5 vehicles from RBM and have been overjoyed with each. Just one of my experiences occurred the day before a holiday and my car needed work before travel the following day, the dealership was swamped, booked several days out however the service manager quickly went into action and had my car in a bay within the hour. My technician, James Roberts was outstanding performing all the work quickly, I drove away within a couple hours on a day where any other dealership would have just said sorry, we are booked, RBM came to my rescue. I could not be happier with RBM and in particular my sales rep, Eric Koenigsburg, the service manager, Pam and my technician James Roberts. They all understand taking care of a customer, I'm sure the balance of employees at RBM deliver the same level of service I've experienced. If you get a chance, buy from RBM, it'll be the best car ownership experience you'll ever have. More

The staff is always friendly and courteous when I go. I never have to wait more than a few minutes to be helped. And my car is well taken care of at RBM. never have to wait more than a few minutes to be helped. And my car is well taken care of at RBM. More

I used the Quick Service option at RBM of Atlanta for the first time with my new C350. James helped me quickly get a 5,000 mile oil change for by baby as well as order a bike rack and top bars. I'll defini first time with my new C350. James helped me quickly get a 5,000 mile oil change for by baby as well as order a bike rack and top bars. I'll definitely come back to him for supplemental oil changes and other quick issues. More

I wish to congratulate RBM of Atlanta for having such a valuable service advisor as Bob Christen on their staff. Bob has been taking care of my 2002, 2008 and most recently started to service my 2011 E350 valuable service advisor as Bob Christen on their staff. Bob has been taking care of my 2002, 2008 and most recently started to service my 2011 E350 Coupe. As a retired mechanical engineer I am probably more demanding than most other clients Bob has to deal with and yet Bob has always been patient and accommodating in any situation. Because of Bob I will go out of my way to have my car serviced at RBM of Atlanta. Igor Blinow, More

Eric Koenigsberg, simply put, is the best car salesman out there. We hadn't done business with RBM in over a decade, but I immediately called Eric when the time came to make a change -- he had taken care out there. We hadn't done business with RBM in over a decade, but I immediately called Eric when the time came to make a change -- he had taken care of us then, and had also served a number of my business colleagues in the interim. Eric treated me as if I was family from the moment we reconnected on the phone. He was completely solicitous of my every need, from walking me through all the options, to squeezing every possible ounce of value INTO the transaction, to picking me up at my house on delivery day to bring me to RBM. The whole process was, without a doubt, the easiest and most enjoyable car-leasing experience I have had, bar none. More