RBM of Atlanta

In every experience I have had with RBM and my service advisor, Amber Fontaine, I left feeling satisfied and valued. Amber and other staff members are friendly but highly professional. They call me by n advisor, Amber Fontaine, I left feeling satisfied and valued. Amber and other staff members are friendly but highly professional. They call me by name, demonstrate high regard for my time, and seem to respect the fact that I not only choose to drive a high quality automobile, but also expect high quality service as well. RBM sets the bar for quality in customer service; they provide a traffic cop to help drivers turn in and out of busy traffic, attractive facilities with the endless supply premium coffee, a pool high-end loaner cars, and of course, the top notch Mercedes-Benz service. More

This was the best car buying experience I ever had. Stephen did a great job and I’ll definitely recommend him to my friends. I already posted a recommendation about Stephen and RBM to my Facebook page Stephen did a great job and I’ll definitely recommend him to my friends. I already posted a recommendation about Stephen and RBM to my Facebook page. I plan on having all service done on the car at RBM in the future. More

My late husband and I have been clients/customers of RBM for decades. The 1st car my husband purchased was a 450 SLC 1976. I currently drive a 300 TE wagon , 1988. RBM knows how much I love this car and k for decades. The 1st car my husband purchased was a 450 SLC 1976. I currently drive a 300 TE wagon , 1988. RBM knows how much I love this car and keeps her in great shape! She has over 350,000 miles and I am shooting for a million! She has only been serviced 2 times by another dealership, an oil change in Beverly Hills in 1989, and a $50 part in Baton Rouge , La in 2007. I love their service and attention paid to both me and my car at RBM. I took her in for and oil change and "check-up", told them of some noise at rear of car, and they took it from there. They ALWAYS tell me what is wrong, whether it is important to fix now or later, give me a very fair price, call when they say they will call and my car is ALWAYS ready on time, and washed and clean. I need this type of service experience in my life as it makes my life run smoother! If anything that cannot be fix by RBM or a body shop ever happens, GOD FORBID, I will be back at RBM shopping! They have replaced my engine/ motor, transmission, and many other expensive investments, and I am totally pleased with everything they have done! There are several Mercedes Benz dealerships in my area, but I cannot fathom not going to RBM! From the time you call, to drive in, service, and drive out, the experience is smooth and pleasant! John Ellis , the owner, set a very high bar for the folks who work there and it works!!!!!Thank you RBM for always being there for me even when I call my service rep from Louisiana at 11:00pm for a referral for tow service in a one horse town! They are by far, the BEST of the BEST!!!! Linda Johansson More

MY HUSBAND AND I HAVE OWNED MERCEDES BENZ CARS FOR CLOSE TO 20 YEARS AND HAVE BEEN SO PLEASED WITH THE OVERALL PERFORMANCE OF ALL OF OUR CARS(HIS AND MINE). I WAS IN THE MARKET FOR A CAR BUT ONLY PUT ABOU TO 20 YEARS AND HAVE BEEN SO PLEASED WITH THE OVERALL PERFORMANCE OF ALL OF OUR CARS(HIS AND MINE). I WAS IN THE MARKET FOR A CAR BUT ONLY PUT ABOUT 10,000 MILES OR LESS ON A CAR A YEAR SO I WASN'T SURE IF I WANTED TO INVEST IN A NEW CAR OR NOT. I HAD NEVER PURCHASED A USED CAR BEFORE BUT BEGAN LOOKING ON THE WEB, JUST TO SEE WHAT WAS AVAILABLE. RMB'S WEBSITE WAS EXCEPTIONAL AND CAUGHT MY EYE IMMEDIATELY. I FOUND A LEASED CAR WITH VERY LOW MILES WAS THE COLOR I WAS LOOKING FOR & WAS IN THE PRICE RANGE I WAS INTERESTED IN SO I PUT IN A CALL TO THE DEALERSHIP AND LEFT A MESSAGE. IMMEDIATELY I RECEIVED A CALL BACK FROM STEVE EDWARDS. WE DISCUSSED THE CAR OVER THE PHONE, WORKED ON THE PRICING AND THAT WEEKEND,I DROVE TO ATLANTA TO PICK UP MY CAR. WHEN I GOT THERE, STEVE HAD DONE ALL OF THE NECESSARY WORK. I BASICALLY SIGNED THE PAPERS, WROTE THE CHECK AND DROVE MY CAR OFF OF THE LOT. EVERYONE IN THE DEALERSHIP WAS SO FRIENDLY AND KIND AND WENT OUT OF THEIR WAY TO MAKE ME FEEL COMFORTABLE. WHEN IT IS TIME TO PURCHASE A NEW CAR FOR MY HUSBAND, WE WILL DEFINITELY BE CALLING STEVE AT RBM IN ATLANTA BECAUSE I THINK THAT IS WHAT SATISIFIED CUSTOMERS DO. DONNA STOUT More

I have been an RBM customer for 13+ years, and I have never had a bad experience during that entire time. I have been working with Alex Smith as long as he has been a Service Advisor (8 years?)....and h never had a bad experience during that entire time. I have been working with Alex Smith as long as he has been a Service Advisor (8 years?)....and he has always been superb. Alex is very professional, extremely knowledgeable and thorough. His follow-up is always timely and to the point. In short, Alex always does what he says he will do and in a timely manner. I gave RBM less than a top mark in the "price" category simply because Mercedes "stuff" is always expensive....but you get what you pay for, so no real complaints there. RBM and Alex Smith at top of the line. They are the best. Bill Leslie More

Thoroughly enjoyed working with Gerry to buy a certified CLK350 for my wife. Gerry made the entire process easy and comfortable, and included thoughtful ideas and improvements that enhanced an already gr CLK350 for my wife. Gerry made the entire process easy and comfortable, and included thoughtful ideas and improvements that enhanced an already great car. I plan to work with Gerry later this year in replacing one of our other vehicles. More

Amber Fontaine has been my Service Adviser for several years. She is both knowledgeable and very friendly. She always explains the needed repairs to me in a manner that even I can understand. She keeps years. She is both knowledgeable and very friendly. She always explains the needed repairs to me in a manner that even I can understand. She keeps me up to date on the status of my repair and lets me know when my car is ready for pick up. It is very nice that RBM gives me a loaner car while my car is in service. I can highly recommend Amber to you the next time you go to RBM for service of your Mercedes. More

My husband and I bought 2 cars in the past year from Colin at RBM. Our first experience was so exceptional that we knew we would buy our 2nd Mercedes from Colin and RBM. We really enjoyed working with Colin at RBM. Our first experience was so exceptional that we knew we would buy our 2nd Mercedes from Colin and RBM. We really enjoyed working with Colin. He is very easy to work with, he is very knowledgeable about the cars and features, he does great follow-up, and was always quickly available to us if we had questions. We are lifeline Mercedes customers now, and we will buy from Colin and RBM as long as we live in Atlanta. Thanks for being a great dealership! We will definitely recommend RBM to our friends who are considering buying a Mercedes. Thanks, Colin, Dianne and Gary More

I have bought a few new mercedes from John Johnson at RBM. Our experience with John has always been exceptional and fun especially when ordering a car. Even when he questions my choice of red, he likes RBM. Our experience with John has always been exceptional and fun especially when ordering a car. Even when he questions my choice of red, he likes the car when it arrives and the dealership orders more in my color, which sells well. My husband drives the other foreign car and he tells people all the time that his experience buying from John is outstanding and the service is better by far than any dealership. I give a 10 for customer service, quality of work and friendliness for every time I have been to RBM, to purchase a car or for service on my car. My and our overall experience has always been exceptional. PMH More

We had done our research prior to walking into RMB of Atlanta. Both of us test drove a Mercedes which we both extremely liked the feel of the car. Steve was very helpful in helping us make the right de Atlanta. Both of us test drove a Mercedes which we both extremely liked the feel of the car. Steve was very helpful in helping us make the right decision. He was very knowledgeable about all the vehicles, and we felt we paid a fair price for a diesel. Customer Service is great too! Everytime I've called to ask a question Steve was available immediately with a response. Since we bought the car I've only been in once for service (a flat tire), which they took care of right away, and everyone was very attentive to my needs while I waited. The ladies that answer the phone and sit at the front are also very helpful, and make you feel welcomed when you come throught the doors. We certainly do enjoy driving our Mercedes; in fact we sometimes quarrel who gets to drive the car. Thank you, Lynne Wolstenholme More