RBM of Atlanta

I live 5 minutes from Buckhead Mercedes & I choose to Drive 15 minutes to RBM Mercedes because of the friendly, very efficient service I receive everytime I visit the dealership. I'm greeted by a valet Drive 15 minutes to RBM Mercedes because of the friendly, very efficient service I receive everytime I visit the dealership. I'm greeted by a valet immediately (never wait), escorted into the service area, offered a beverage & before I have a chance to sit down, I'm greeted by my service representative, Alex Smith. We discuss my needs in his office, he escorts me to the loaner car section. Stays with me to make sure I'm completely satisfied. Im always provided with a nice, clean car. Alex calls me during the day to give me updates. When I pick my car up I'm always greeted by the valet & Alex has my CLEANED, serviced car brought around to the front. Again, no wait. I have never known someone who is more highly respected then Alex Smith. A friend of mine recommended Alex. RBM & I are very lucky to know him. Thanks Alex!!! More

I have used 3 to 4 different dealerships over the past 10 years and have come to rely on the friendly competant no problem attitude of all the great people at RBM I would recommend that any one who has a years and have come to rely on the friendly competant no problem attitude of all the great people at RBM I would recommend that any one who has a mercedes who needs a great experience use this dealership and ask for John. More

I have been a customer of RBM for over 10 years. I drive a Mercedes not only because I LOVE the cars, but because of the IMPECCABLE service I have always received. My Salesperson Kyrus Frames was excellent a Mercedes not only because I LOVE the cars, but because of the IMPECCABLE service I have always received. My Salesperson Kyrus Frames was excellent!! He went over and beyond to make us happy. My experience with him was the best ever!!! More

I serve as the vice president of operations for a national customer service organization for my company, and consider myself quite the student and practitioner of exceptional sales and service. Furt national customer service organization for my company, and consider myself quite the student and practitioner of exceptional sales and service. Further, I can be quite critical of service that isn't as it should be. Charlie Vaccaro is a rare breed indeed. First and foremost, he's human and wants to get to know the people in front of him. He's genuinely interested in your story, and not just to build rapport and advance the sale. He wants to get to "know you." Once he does, you feel like you have a friend taking care of you, and you trust him to do just that. Our experience in picking out our first MB convertible late last year was fantastic! Charlie was the catalyst for that experience, and he's followed up numerous times since then to ensure our complete satisfaction. I couldn't ask for more than Charlie delivered. Well done Charlie! We will send business your way whenever and wherever possible. More

We came to RBM with a few specifics in mind, but very unclear about which year (new or used) and model of car we wanted. Our sales person, Mr Cavanaugh, greeted us right away (was very professional and unclear about which year (new or used) and model of car we wanted. Our sales person, Mr Cavanaugh, greeted us right away (was very professional and very friendly, but not at all pushy). When we asked for his help, he took his time explaining the many different options(we had question after question, and Mr Cavanaugh answered each one clearly and concisely), and we felt he guided us to the decision most practical for us...we were at times indecisive and he was incredibly patient and helpful -and remained warm and friendly -helped up lighten-up an otherwise potentially stressful decision. We walked away (and are still today) very satisfied with our purchase and greatly appreciate of the professional service and follow-up offfered by Mr Cavanaugh. As a side note, I recently revisited RBM to look into the possibility of another future purchase. Mr. Cavanaugh made himself immediately available (with the same level of professionalism) and answered all of my new questions. I plan to seek his advice and assistance as soon as I am ready to purchase my next car. More

We were very happy with our experience at RBM and enjoyed working with Kay Goggins and her team at RBM Atlanta. Over the years we have had the opportunity to work with several dealerships in Atlanta and wou working with Kay Goggins and her team at RBM Atlanta. Over the years we have had the opportunity to work with several dealerships in Atlanta and would rate RBM as the most comfortable and professional. There was no pressure from the time we walked in the dealership showroom until we purchased the car. It was a process and Kay positioned herself as the consultant as we navigated through buying new car. She was responsive, informative and accommodating. This recent purchase was our second car buying experience at RBM. More

All dealership personnel were attentive and personable. The members of the sales team were very knowledgable,professional, and, most importantly, were focused on quality customer service. The people, physi The members of the sales team were very knowledgable,professional, and, most importantly, were focused on quality customer service. The people, physical facilities, and competitive pricing of used vehicles matched the "brand" prestige of Mercedes-Benz.My salesperson, Gerry Mo, was especially attentive to me - even to the point of spending 90 minutes to instruct me on features and operations of my purchased caar. Thank you RBM, I look forward to our relationship. More

I am very satisfied with the service of Eric, second to none. I have been a Audi driver for 12 years (4 cars), but am now a MB client, fantastic service from allstaff members. Just had car serviced d none. I have been a Audi driver for 12 years (4 cars), but am now a MB client, fantastic service from allstaff members. Just had car serviced due to flat tire, great experience, got aloaner and was out the door in 15 minutes Jan More

Great dealership in evry aspect, new, pre-owned valuation, service, etc....The dealership looks fantastic after its major renovation, both the new car area and the service area. John Johnson went o valuation, service, etc....The dealership looks fantastic after its major renovation, both the new car area and the service area. John Johnson went out of his way to demonstrate every option, feature, and even programmed radio, cell phone, etc.... He is truely unbelieveable, and i do mean unbelieveable! Great! More

My husband and I have been customers of RBM for over 15 years and during that time our experience has always been one of professionalism with excellent service at all levels. Eric Konigsberg is an extremel years and during that time our experience has always been one of professionalism with excellent service at all levels. Eric Konigsberg is an extremely well informed sales rep. and Curt is the best when it comes to service. More