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Radley Acura

Falls Church, VA

4.8
1,053 Reviews

5823 Columbia Pike

Falls Church, VA

22041

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Showing 1,053 reviews

May 31, 2023

Friendly, effective, quick. They always welcome you with a smile and do not sell unnecessary services. More

by AleksD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zee
Jun 05, 2023 -

Radley Acura responded

Aleks, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Excellent service. The service advisor recognized me as an existing customer. The check out process was seamless. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nando Agulo
Jun 05, 2023 -

Radley Acura responded

Thank you for this amazing review, Anthony! We really appreciate your business. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Staff are always professional, courteous, detailed and prompt! I always receive customer satisfaction. D. Ware More

by Dlware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malik Jefferson, Aly Guitierrez
Jun 05, 2023 -

Radley Acura responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Aly, work in service department, excellent service . Tony, work in sales department,nice and friendly! More

by Jian chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly
Jun 05, 2023 -

Radley Acura responded

Thank you for reaching out, Jian! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Timely and thorough service team. They know me, they are responsive and efficient. I respect their judgements and alway appreciate Zee’s counsel. More

by Duane.Duncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zee
Jun 02, 2023 -

Radley Acura responded

Thanks for the great rating, Duane. We're pleased that everything went well for you. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 31, 2023

Great service by Nando Ángulo! Professional, honest, and courteous. Car delivered when promised. I’ve been going to Radley for over 15 years. More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nando Ángulo
Jun 02, 2023 -

Radley Acura responded

Thank you for this amazing review! We really appreciate your business. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

It was very convenient to have a state emissions test done without an appointment. Good to have the car washed as well. Thank you!! More

by Nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure
Jun 02, 2023 -

Radley Acura responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

Radley Acura provides timely, high quality, and professional service. The staff is always polite and helpfully explanatory. There is also a comfortable waiting area where you can work if needed dur More

by liz.costello223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xxx
Jun 02, 2023 -

Radley Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

Radley Acura has great customer service, fast technicians, and a very nice lounge to wait while your car is serviced. More

by Zjdm000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Habib Smart
Jun 02, 2023 -

Radley Acura responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! It was our pleasure to deliver a memorable experience to you! Kind regards, Jose Cabrera - General Manager

May 30, 2023

I brought my car in for repair. The dealership diagnosed the issue and indicated that the needed replacement parts were not available. No problems there - totally understood. I More

by rfogelson
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Zemaine
Jun 01, 2023 -

Radley Acura responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, Jose Cabrera - General Manager

Jun 01, 2023 -

rfogelson responded

Of course. Thank you for reaching out. Very much appreciated. Best number to reach you at?

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