Rafferty Subaru

Andre is great he knows what we need and gets it. Car was encountered so it was purchased sight unseen. But he did a good job providing details. encountered so it was purchased sight unseen. But he did a good job providing details. More

Service called wrong number to tell me car was done! Could not get car back that day cause there was nobody there after 5 so I could pay online! After mult calls to service after 5, was assured by 2 di Could not get car back that day cause there was nobody there after 5 so I could pay online! After mult calls to service after 5, was assured by 2 different people that someone would return my call by 6! No one called that day or the next! I had to call again the next day to give my payment I do on the phone! More

I commuted nearly an hour for 10am appointment- car not looked at till 3pm. 0 communication of delay. They tell me they can’t fix it till next day at 4:30pm and it will cost 3x what they originally told me looked at till 3pm. 0 communication of delay. They tell me they can’t fix it till next day at 4:30pm and it will cost 3x what they originally told me. Now I’m Stranded at dealership cause insurance doesn’t cover a rental. They offer me $60 off for my inconvenience (after tripling the price). Finally they gives me my car back to drive home at 5pm warning me it’s now more dangerous to drive than when I came in cause they didn’t finish the repair. Next day I have to wake up and commute back again Nearly an hour, and take another day off work to wait for repair. They offered a 10% discount for my inconvenience but the assistant manager Dan had horrible customer service, basically grinned in my face and asked “well what did you expect?”. I doubt he would speak to your average west Chester customer this way but because I’m young and lower income the same professionalism / customer service clearly didn’t apply. I’d always heard what an amazing dealership this was. I was disappointed. More

Both the salesman Brad and finnace lady were great to work with/ Both made us feel at ease selecting the Outback and doing the paperwork Thanks work with/ Both made us feel at ease selecting the Outback and doing the paperwork Thanks More

Everyone at Rafferty was incredibly professional and went above and beyond for my 2021 purchase. I would recommend to anyone who is in need of a new car! above and beyond for my 2021 purchase. I would recommend to anyone who is in need of a new car! More

I was helped as soon as I drove up to the service bay. I was greeting by a friendly service tech and taken into the building was greeting by a friendly service tech and taken into the building More

Owen is the ultimate salesman. I couldn’t be happier with his help. Mike made the transition to my new Forester seamless. Jen is awesome. his help. Mike made the transition to my new Forester seamless. Jen is awesome. More

The staff was thorough and friendly. Everyone took time to explain each facet of the process. I didn't feel rushed. And the pricing exceeded my expectations. to explain each facet of the process. I didn't feel rushed. And the pricing exceeded my expectations. More

Everyone is super friendly..making your visit very comfortable..the last time i was in i had my bichon (dog) with me .. they said bring him into the waiting area he will be fine.. even the girls in se comfortable..the last time i was in i had my bichon (dog) with me .. they said bring him into the waiting area he will be fine.. even the girls in service came out to see Bailey (he is cute) ha ha..their work has always been beyond good! More

Excellent, pleasure to be here, but expensive. Benefits of having service done here are that if you bought the car here, State Inspections are free, and they have loaner cars. of having service done here are that if you bought the car here, State Inspections are free, and they have loaner cars. More