Rafferty Subaru

Sorry I chose to have the work done here I’m sorry I chose this place to do the work on my car. They had my car longer than expected and when I went to pick it up they had installed the wron I’m sorry I chose this place to do the work on my car. They had my car longer than expected and when I went to pick it up they had installed the wrong part. I had to inconveniently take my car back for them to fix their mistake. More

Great car, good price, in/out in a snap I got exactly what I was looking for. There were no complications of any kind. I am pleased with the experience. Marty in Sales was fast and effici I got exactly what I was looking for. There were no complications of any kind. I am pleased with the experience. Marty in Sales was fast and efficient, as was Chad in Financing. More

Excellent Subaru service They did a thorough job; it was well done and fairly priced. I would buy a vehicle here again and have it serviced here again. They did a thorough job; it was well done and fairly priced. I would buy a vehicle here again and have it serviced here again. More

Inspection The service we got from Rafferty’s service department was a one. From the girl scheduling the appointment down to Nick taken care of the service and m The service we got from Rafferty’s service department was a one. From the girl scheduling the appointment down to Nick taken care of the service and making sure everything was handled was perfect. I would recommend Rafferty’s service department to any of my friends. Thank you so much and keep up the great service. More

2016 Subaru submitted a previous review but used the wrong employee name. Used the name Daniel Vitale in stead of the name MICHAEL COLQUITT whose name was not submitted a previous review but used the wrong employee name. Used the name Daniel Vitale in stead of the name MICHAEL COLQUITT whose name was not on the employee list..Michael gave me excellent service. More

nice renovations I took my car in for a recall and I assume that the work was accomplished. The service writers were friendly and the waiting area was especially comfo I took my car in for a recall and I assume that the work was accomplished. The service writers were friendly and the waiting area was especially comfortable. More

Great Service!! First time using Rafferty for service. I needed an oil change, and decided to use their express service. I was amazed how fast it was, and I also w First time using Rafferty for service. I needed an oil change, and decided to use their express service. I was amazed how fast it was, and I also was amazed on how I got my car back, they even washed it before giving it back to me. Now that is what I call great service!!! Thank You Rafferty!!! More

Disappointing We dropped our cars off in the morning for routine service and inspections . Apparently 4 mechanics decided to leave early and we were told they would We dropped our cars off in the morning for routine service and inspections . Apparently 4 mechanics decided to leave early and we were told they would need to keep our cars into the next day. One of them had not even been looked at by 3:45 pm. I had to make several calls to voice my frustrations before they could assure me that they would be done by the end of the day. Leaving our cars overnight was not an option since we had vacation plans that would have been severely disrupted and costly to cancel. I am not confident in the quality of work that was done because I was told there was no way they could have it done by 5. My service rep was helpful in sharing my frustrations with the mechanics and ensuring we had our cars back. The cashier was extremely unprofessional. She literally had her feet up on the desk and complained to me that nobody likes her and customers yell at her all day. i have never had a bad experience at rafferty before but this was awfull More

Stay Away from Rafferty Service I brought my car in for simple 12,000 mile service. I had had no issues with the car to that point. My engine was smoking when I got home. It was supp I brought my car in for simple 12,000 mile service. I had had no issues with the car to that point. My engine was smoking when I got home. It was supposedly due to spillage of oil. The next day all my warning lights including check engine light came on. I am still waiting to see what they did to my car. This has been the worst service experience in my life (I am 66 years old). More

Communication is Key The renovated facility seems to have increased business for this dealership and customer service has been inconsistent as a result. Make sure that the The renovated facility seems to have increased business for this dealership and customer service has been inconsistent as a result. Make sure that the customer service rep you are working with knows to call you back before close of business if you are not waiting on premises for your car. This is especially important if your car goes in on a Friday for service. My rep never called and wasn’t in on a Saturday, so I had to drive the loaner car all weekend and had no idea what the status of my own car’s repair was. Appropriate communication is key to customer satisfaction. More