Rafferty Subaru

As Expected Have been coming here for over 20 years and they do very good work. Always a little “sales” going on, but I expect that. Quality of work is excellent. Have been coming here for over 20 years and they do very good work. Always a little “sales” going on, but I expect that. Quality of work is excellent. This time they were a bit late having the car ready, but I’ll cut them a break for a very busy day More

2018 Outback Inspection Came for inspection and oil change. Informed anfront end alignment was also needed. Was able to get Senior 10% discount when asked on the alignment Came for inspection and oil change. Informed anfront end alignment was also needed. Was able to get Senior 10% discount when asked on the alignment portion only. Could really use coupons or discounts being on fixed income. I don’t see the female associate in service that saw me listed More

As always Service was great job well done The Body shop employees took care of my problem of several dings on my car doors. They did the work to repair the dings quickly, Thank you for a jo The Body shop employees took care of my problem of several dings on my car doors. They did the work to repair the dings quickly, Thank you for a job well done. More

Rafferty Rocks Quick & easy, my 6K service didn't require an appointment. I drove in & left less than an hour later (with my car washed no less!) Quick & easy, my 6K service didn't require an appointment. I drove in & left less than an hour later (with my car washed no less!) More

Awesome This was my first time dealing with Rafferty Subaru and I would recommend them to everyone . The Service was above and beyond and couldn’t ask for mo This was my first time dealing with Rafferty Subaru and I would recommend them to everyone . The Service was above and beyond and couldn’t ask for more . More

Underwhelming and disorganized I got a nail in my tire so I came in for express service. I paid for a service plan that covers nails in tires when I purchased my car. They tried to I got a nail in my tire so I came in for express service. I paid for a service plan that covers nails in tires when I purchased my car. They tried to charge me for the service. It took an extra 25-30 mins for them to track down somebody to override the 18 dollars. Had I known it was going to take so much extra time I would have just paid the 18 bucks. This was the best experience out of my 3 visits. Last time I came in for an oil change and I got my car back only to have it make horrible grinding noises. I had to bring it back and I never got an explanation as to why it was making the noise and how it was fixed. Unfortunately, I paid for a 2 year service plan with my vehicle so I will be back 2 more times. 1 star. More

Will recommend this dealership to all our friends and relati The dealership was very comfortable. Mary was so easy to talk to. She was very well trained on the car we were looking at. It was obvious from th The dealership was very comfortable. Mary was so easy to talk to. She was very well trained on the car we were looking at. It was obvious from the start of our visit that we were going to find what we wanted. More

Good service Service is always excellent and prompt. New facility is very nice and easy to navigate. Wife takes her Nissan rogue here instead of to the Nissan deal Service is always excellent and prompt. New facility is very nice and easy to navigate. Wife takes her Nissan rogue here instead of to the Nissan dealership because of the great service. More

Expensive inspection. Annual inspection revealed several problems. Spent a lot more than i had anticipated. Service and quality of work were very good and i did get use of Annual inspection revealed several problems. Spent a lot more than i had anticipated. Service and quality of work were very good and i did get use of a loaner car.. More

Worst customer service ever!!! I arrived at my appointed time. Guy at a desk sort of looking through me. I look around and then ask where I check in. “Any desk inside is fine. I I arrived at my appointed time. Guy at a desk sort of looking through me. I look around and then ask where I check in. “Any desk inside is fine. It’s not my department.” So I go inside, where’s it’s a beehive of activity. No one even looks at me, much less asks to help me. I find someone not with someone else and asked if she can help me. She did. Said nice things, but then went out to do a visual inspection and checked out someone else’s car. I’d have never known it, except she wanted to do a state inspection and, knowing it wasn’t due, I asked to see the sticker. NOT MY CAR!!! There are lots of blue Outbacks, so you’d think maybe she’d be matching VINs or something???? We spent 2 1/2 hours taking the car and dropping it off for the service and I will NEVER go there again. That’s the closest dealer, but I’ll go to one farther away. We moved here from South Georgia 2 years ago and I really miss the service we got at Proctor Subaru. Rafferty seriously needs lessons in customer service and organization/management. More