Rafferty Subaru

Rafferty was fantastic Purchased a new Ascent from Brad at Rafferty and I absolutely love this vehicle. The dealership was beautiful and everyone was very helpful. Brad di Purchased a new Ascent from Brad at Rafferty and I absolutely love this vehicle. The dealership was beautiful and everyone was very helpful. Brad did a fantastic job showing me the vehicle with no pressure for the sale and Dan in finance was very thorough and professional. I would highly recommend going there for your next vehicle purchase. Meg More

6,000 mile service New facility is great. Used express service which took 45 minutes while I relaxed in new waiting area drinking coffee and watching tv. They also expla New facility is great. Used express service which took 45 minutes while I relaxed in new waiting area drinking coffee and watching tv. They also explained how button to raise trunk works in conjunction with the memory button. More

2019 Outback Had an awesome experience! Prior to deciding on my car I had done a lot of research and the Rafferty staff (Jen Prestia in particular) was exceptional Had an awesome experience! Prior to deciding on my car I had done a lot of research and the Rafferty staff (Jen Prestia in particular) was exceptionally helpful answering multiple questions—often very quick to reply! More

Took care of recall Everyone was helpful with directions and info. The service was done in a timely matter and I received a phone call when it was finished so I could p Everyone was helpful with directions and info. The service was done in a timely matter and I received a phone call when it was finished so I could pick it up at my convenience. More

Outstanding service I just had my first oil change there and had outstanding service! I was really impressed by how my car looked afterwards. They washed it and even scru I just had my first oil change there and had outstanding service! I was really impressed by how my car looked afterwards. They washed it and even scrubbed inside the tires where the brakes rub! Customer service was top notch as well! Thank you, Rafferty! More

Expedient and courteous My visit to Rafferty Subaru was a real pleasure. The courtesy of the staff was exceptional from the young man who greeted me when I arrived to the se My visit to Rafferty Subaru was a real pleasure. The courtesy of the staff was exceptional from the young man who greeted me when I arrived to the service agent and the cashier at the end. The service was completed in a timely manner and the car was washed. The new waiting room is attractive and comfortable. Thank you for a very positive experience. More

i love Subaru The whole process from getting a loaner car to being informed of the status is amazing. Everyone is helpful and nice. I will never own another car. We The whole process from getting a loaner car to being informed of the status is amazing. Everyone is helpful and nice. I will never own another car. We are a Subaru family! More

Quick, Efficient. Friendly. Car was in for a recall. Handled quickly and efficiently. Renovated service area is well done. People were friendly and engaged. Good communication wi Car was in for a recall. Handled quickly and efficiently. Renovated service area is well done. People were friendly and engaged. Good communication with service advisor - Jackie Bellis More

Pleasant,efficient, honest, Bringing my car to Raffertys is regimented, in a good way..i know what to expect. Everyone has their job and they are efficient and pleasant. I was m Bringing my car to Raffertys is regimented, in a good way..i know what to expect. Everyone has their job and they are efficient and pleasant. I was mistaken that the heated seat was not working. Rafferty service could have charged me for this but they were honest and said it was working fine. Many people I kniw don't use the dealerships for car repair but I wouldn't trust anybody else. More

Service appointment information lost or forgotten I scheduled my service appointment online for 6/8/19 at 8:30a for a 66,000-mile service. I dropped my car off the evening before, using the new drive I scheduled my service appointment online for 6/8/19 at 8:30a for a 66,000-mile service. I dropped my car off the evening before, using the new drive-in area of the Service department. I was helped by a young man who took my keys and had me sign a form. He told me that I'd get a call the following day when my car was ready. Because I hadn't heard anything by midday, I call Service at 12:15p. The receptionist forwarded my call to Service and I ended up connected to a voice mailbox. I left a message and called back and the same thing happened, but I was connected to another person's voice mailbox. I left another message. I called a third time and finally got to speak to someone in Service. She took my name. She asked me what type car I have, when my appointment was and when I had dropped off my car. She couldn't find information about my car or service and put me on hold. When she came back on, it was clear that she just found my car and service appointment information, and it had been missed or overlooked. She told me that it would be done before closing and I would get a call. This is not the level of service I expect from Rafferty. More