Rairdon's Dodge Chrysler Jeep of Kirkland

John Nesmith is professional, friendly and knowledgeable. So lucky to have him as a service advisor. Staff in general, great at this location. Thank you! So lucky to have him as a service advisor. Staff in general, great at this location. Thank you! More

Kent was helpful from the start. The sale of my car was seamless and quick. I will return to this dealer for my next purchase or sale. The sale of my car was seamless and quick. I will return to this dealer for my next purchase or sale. More

The Express Service is very convenient and quick, I was in and out in 30 minutes. in and out in 30 minutes. More

I just took our new Jeep in for its first oil change and received quick and friendly service upon my arrival. April checked me in and out with a smile. Her attention to detail was great and she gave me a received quick and friendly service upon my arrival. April checked me in and out with a smile. Her attention to detail was great and she gave me a purple ducky to match my purple outfit that day! I had a great experience with this group of professionals. Thank you ! More

The Jeep feels much smoother after the service. Jose was very thorough and professional in looking at everything the vehicle needed for the mileage and kept me updated at all times. Highly recommen Jose was very thorough and professional in looking at everything the vehicle needed for the mileage and kept me updated at all times. Highly recommend this place. More

My car currently has four recalls, and the dealership addressed two of them. I don’t understand why there are so many recalls in the first place. The service itself seemed okay, but I’m not entirely s addressed two of them. I don’t understand why there are so many recalls in the first place. The service itself seemed okay, but I’m not entirely sure what was done to my car, especially since they kept it for two days. I would have appreciated clearer communication about the work performed. Unfortunately, the loaner car was in very poor condition. It was extremely dirty, with a strong odor and a large amount of dog hair throughout the interior. I had to vacuum it three times and disinfect it myself, and even then, there was still dog hair left. I had signed an agreement stating that no pets would be allowed in the vehicle, so this was very disappointing. On a positive note, the person who assisted me was very kind and helpful throughout the process. More

The service was great. I received the best welcome ever from Alan Tandy. He acknowledge me as soon as I walked I the door and promptly checked my vehicle in. I received the best welcome ever from Alan Tandy. He acknowledge me as soon as I walked I the door and promptly checked my vehicle in. More

Alan was really helpful and aware of my needs. Very responsive to my questions and helped me through the process Very responsive to my questions and helped me through the process More

Amazing great customer services Meaghan does amazing Everytime. Continue to do your best Meaghan thanks Everytime. Continue to do your best Meaghan thanks More

Headline: Classic Bait-and-Switch – Advertising Fraud at Rairdon’s Kirkland I am beyond disappointed with the deceptive business practices at Rairdon’s Chrysler Dodge Jeep Ram of Kirkland. On 1/26/26, Rairdon’s Kirkland I am beyond disappointed with the deceptive business practices at Rairdon’s Chrysler Dodge Jeep Ram of Kirkland. On 1/26/26, I spoke with Jeff to confirm a $179.95 Transmission Service Special and a $79.99 Oil Change Special. I arrived on 1/27/26 at 8:50 AM, only to be met with a series of "hidden" costs and blatant bait-and-switch tactics. Diagnostic Bait: Despite having a $59.99 Inspection/Diagnostic coupon, Lillian tried to charge $279.99 for a diagnostic fee, claiming the coupon was "only a code scan," rendered useless for actual repairs. The Transmission "Trap": The $179.95 coupon explicitly states: "Service includes Mopar atf fluid and filter. Original pricing of service is $249.99." When Lillian attempted to ring it up, the price jumped to $689. The Excuse: The manager admitted I was the second person that day to complain about this "marketing error." He claimed the coupon only covers parts and not labor—yet labor is never excluded in the fine print, and the "original price" listed on the coupon ($249.99) clearly reflects a full service price, not just parts. When I pointed out that this is advertising fraud, the manager offered to "eat half the labor," bringing it to $378. That is still double the advertised price. Offering a "special" to get customers in the door and then claiming a "printing error" to charge 300% more is the textbook definition of a bait-and-switch. I will be reporting this to Chrysler Corporate Services, the Better Business Bureau (BBB), and the Washington State Attorney General’s Office (Consumer Protection Division). Do not trust their advertised specials. They will not honor them. More