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Rairdon's Dodge Chrysler Jeep of Kirkland

Kirkland, WA

4.1
909 Reviews
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12828 NE 124th Street

Kirkland, WA

98034

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Showing 909 reviews

July 31, 2025

Terrible experience vehicle was delivered filthy, empty on gas and tires were bald. GM said we’ll tell him it’s a used vehicle. Pathetic couldn’t even clean it many lies throughout the process. Interesting More

by Pat D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2025 -

Pat D responded

Reach out to discuss? You already told your finance guy tough luck I bought a used vehicle. Remember that? How about you propose a solution?

Aug 06, 2025 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Pat, I'm sorry to hear about your disappointing experience. We aim for complete satisfaction and want every customer to feel supported both during and after each purchase. Please reach out directly so we can discuss this further and work toward a resolution. Thank you, Kevin L. Graham - General Manager - kgraham@rairdon.com

Aug 06, 2025 -

Pat D responded

That’s the same canned response as every other one. Sad. Must really not mean much just to check a box.

July 29, 2025

Bought a used compass, had it delivered. Huge mistake, vehicle delivered dirty inside and out sales rep lied about almost everything, and it was delivered with little gas. GM's response (Kev More

by Pat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Pat, I'm sorry to hear about your disappointing experience with the vehicle delivery. We strive for honesty and quality service, so it's concerning to learn this wasn't reflected in your purchase. Please reach out if you'd like us to address these issues further. Thank you, Kevin L. Graham - General Manager - kgraham@rairdon.com

July 28, 2025

Excellent customer service. Passing through , I was scheduled quickly. Checking in and out with Jeffery was quick and professional. More

by dawnsautter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Thank you for sharing your experience! We are happy to hear that Jeffery’s excellent service made your visit to Rairdon's Dodge Chrysler Jeep of Kirkland a smooth one. Safe travels!

July 27, 2025

The dealership has a very upbeat vibe everyone there is always nice and David was extremely helpful. I can always count on Rairdon’s to get the job done right. I appreciate David’s professionalism. I enjoy More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Aug 13, 2025 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Lisa, your feedback is music to our ears! We're delighted to hear David and the team made your visit so enjoyable. Thank you for recommending Rairdon's Dodge Chrysler Jeep of Kirkland and appreciation for the coffee!

July 23, 2025

Great service and nice representatives. They make sure to walk you through everything before hand. More

by thomas.berry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivienne Ferguson
Jul 23, 2025 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Thank you for reviewing Rairdon's Dodge Chrysler Jeep of Kirkland! It was so kind of you to share your experience!

July 17, 2025

Great service dept. Meghan was great to work with and always kept me informed. Great job! More

by DoctorRam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Jul 17, 2025 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

We couldn't ask for a better review of Rairdon's Dodge Chrysler Jeep of Kirkland. Thanks so much for sharing your kind regards for Meghan.

June 24, 2025

Happy with results and car ready when I needed it. Service specialist listened to my concerns and followed up More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meaghan
Jun 24, 2025 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Sue, we're thrilled to hear that our service specialist at Rairdon's Dodge Chrysler Jeep of Kirkland met your needs and ensured your car was ready on time. Thanks for sharing your experience!

June 22, 2025

I found Kevin and Megan extremely helpful and pleasant to deal with. Even though I had to return three times Kevin was there for all the help that my Jeep needed. More

by Steve.herrin
Recommend Dealer
Yes
Employees Worked With
No
Jun 24, 2025 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Steve, we're glad to hear that Kevin and Megan provided you with such helpful service at Rairdon's Dodge Chrysler Jeep of Kirkland. Thank you for your patience and trust in our team!

June 10, 2025

Bought a vehicle here at the end of 2023, which honestly was a pretty good experience, but I sold it recently and have been trying to get in touch with the finance department for days to cancel my service c More

by Dylan Hammer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Team
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Rairdon's Dodge Chrysler Jeep of Kirkland responded

Dylan, I'm really sorry to hear about the trouble you're having with reaching our finance department. This isn't the level of service we aim for, and I understand your frustration. I'd like to help resolve this issue as quickly as possible—please reach out directly when you have a moment so we can sort things out together. Thank you, Kevin L. Graham - General Manager - kgraham@rairdon.com

May 24, 2025

The oil change and tire rotation were done earlier than estimated making for a shorter wait. Kudos to April and the service team! More

by mrg3991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
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