Rairdon's Dodge Chrysler Jeep of Kirkland

The service is okay, just a little slow. A regular oil change took almost two hours. The real thing surprised me is their coupons on their website. I found a $179.95 transmission service cou A regular oil change took almost two hours. The real thing surprised me is their coupons on their website. I found a $179.95 transmission service coupon, but the service told me that price only applies to “very cheap cars”, but for my car (Chrysler minivan), the price is $470+. OMG, it is just like a scam. I tried to contact their general manager to double confirm, but no response More

Zero stars is what I’d give ! I am writing to formally express my dissatisfaction with the service I have received regarding my Jeep at your dealership. I brought my vehicle to Ra I am writing to formally express my dissatisfaction with the service I have received regarding my Jeep at your dealership. I brought my vehicle to Rairdon on December 17, 2025, specifically to address diagnostic codes identified by Firestone that they were unable to repair. Despite providing David, my service representative, with the full diagnostic report from Firestone, I was told a new diagnosis was required. A week later, I was provided an estimate that included items already replaced, such as a new battery recently installed by Firestone. David informed me the mechanic was confident that replacing the thermostat would resolve the issues. Based on this assurance, I authorized the $2,600 repair. However, less than five miles after picking up the vehicle, the service lights reappeared. After initially being told no loaner cars were available until February, I was eventually provided one and returned my car for further inspection. David has since contacted me to report code P105D—the exact code I provided in the original Firestone paperwork at the start of this process. While David claimed he could no longer find those documents, I have retained a copy for my records. It is clear that the initial $2,600 repair did not address the primary issue I brought the car in for, despite my providing the necessary diagnostic information upfront. I am requesting a formal review of this case and a clear plan on how Rairdon intends to rectify this situation without further unnecessary costs. I was informed that the current diagnosis is code P105D. This is the exact code from the Firestone diagnostic paperwork I provided to David at the start of this process, which he claimed was lost. It appears the initial $2,600 was charged despite the root cause not being addressed, as the codes were simply cleared. I am now being told it will cost an additional $2,000 just to tear down the engine for further investigation. Furthermore, my interactions with Kevin Tranter, service manager have been unprofessional and threatening. After I requested to speak with the General Manager and Area Manager to discuss a "goodwill" resolution, Kevin T. threatened to report the loaner car as stolen to the Kirkland Police Department and have my car impounded. He also suggested I should fix my car , simply trade the vehicle in or purchase a new one rather than addressing the failed repair. This situation has been a nightmare, and the lack of honesty and customer care is unacceptable. I am requesting that you review this matter immediately to find a fair resolution. I would like to discuss how Rairdon intends to rectify the fact that I have paid for a repair that was not completed and how we can move forward without further threats. I look forward to your prompt response. Sincerely, Jerilyn More

Jose was very transparent with the services and gave options to do all the services now or later based on urgency. Very friendly and kept in touch with the progress of my repairs. options to do all the services now or later based on urgency. Very friendly and kept in touch with the progress of my repairs. More

Very very very very very very very very very very very very very good go very very good go More

From scheduling to completion of service the process is easy and efficient. All questions are answered to my satisfaction. Meghan Mansfield is a great person to work with. easy and efficient. All questions are answered to my satisfaction. Meghan Mansfield is a great person to work with. More

April is a very friendly point of contact at this dealership. Thank you for the work. dealership. Thank you for the work. More

April, from the service department,was fantastic! She was very friendly, proactive and communicative, highly recommend! She was very friendly, proactive and communicative, highly recommend! More

Meghan and the service crew did an amazing job. They were quick to communicate, keep me updated and also helped me understand why my car was having issues. They were quick to communicate, keep me updated and also helped me understand why my car was having issues. More

My experience was good. The staff were friendly, service was as expected. Office looked nice The staff were friendly, service was as expected. Office looked nice More

Great customer service, sales finance and service dept are top notch. Very professional. They made our experience great and took great care or us. are top notch. Very professional. They made our experience great and took great care or us. More