Rairdon's Dodge Chrysler Jeep of Kirkland

If you make an ‘appointment’, expect to be laughed at! I had an appointment scheduled for 10:00. They asked me if someone was picking me up. I was confused. I told her no because I had an appointment and I had an appointment scheduled for 10:00. They asked me if someone was picking me up. I was confused. I told her no because I had an appointment and expected work to start on my car at 10:00 and would wait. She said, “That isn’t how we work here” and that it would take 4-5 hours to complete the thirty minutes of work. How can this be “not how you work”? Perhaps they should look up the definition of “appointment” and use that definition to define “how you work”? Imagine if you made a dentist's appointment and when you arrive, you are told that you may be seen in 4-5 hours. This “we’ll get to it when we get to it” business practice is absurd. I tried to complain to the Manager, Kevin Graham, but he didn’t care and actually got angry at me for having the nerve to complain about his finely tuned process. Sad. Sad. Sad. As a general rule, don’t go anywhere that treats you with such disrespect. This has to be the worst service department there is and is managed by an ex used car salesman (picture greased back hair, chewing gum, etc.) who has zero customer service skills. The next Jeep dealer is pretty far away. The experience was so bad that I will never buy another Jeep again. More

Meaghan Mansfield in service is a rock star. She makes my experience there so pleasant every time I will only schedule when she is there. The dealership and everyone else is great. She makes my experience there so pleasant every time I will only schedule when she is there. The dealership and everyone else is great. More

Great service will recommend to others. They got it done fast and was given back in good shape. They got it done fast and was given back in good shape. More

They were kind, professional and accommodating. Worked to get us the best deal o our vehicle and treated our daughter great by keeping her entertained through the sale. Worked to get us the best deal o our vehicle and treated our daughter great by keeping her entertained through the sale. More

Great and professional service. Service advisor was courteous and kept me in the loop on repairs. Was fixed the first time and as promised. Service advisor was courteous and kept me in the loop on repairs. Was fixed the first time and as promised. More

Great customer service. Fixed all the problems that I've reported. Technicians are very knowledgeable. Fixed all the problems that I've reported. Technicians are very knowledgeable. More

This dealership always gets any issues my Jeep Wrangler has fixed 😊 they take care of their customers and I truly appreciate it . Ryan was so anwesome and got me in right away, got me in a loaner no quest has fixed 😊 they take care of their customers and I truly appreciate it . Ryan was so anwesome and got me in right away, got me in a loaner no questions asked and kept in touch with me giving me updates ! He’s an awesome addition to your team 😊Meagan also has exceptional customer skills & is always super happy and nice to me , she great at keep me posted on updates when my car is there . I always try and look for her when I need to take my car in . Genuinely nice people like them are hard to come by , so I hope the office knows how awesome they are ! Thanks for always taking care of my hellraiser🙏 More

Fast, friendly service. The crew at Rairdons OS is knowledgeable, friendly and trustworthy. We have been bringing all of our Dodge vehicles here for service for many years a The crew at Rairdons OS is knowledgeable, friendly and trustworthy. We have been bringing all of our Dodge vehicles here for service for many years and are always satisfied. More

I purchased a new car from Rairdon Kirkland recently. After I signed all purchase documents, including obtaining auto loan approval from the bank, I received the car keys from the dealer and drove the ca After I signed all purchase documents, including obtaining auto loan approval from the bank, I received the car keys from the dealer and drove the car home. A couple of hours later, I was contacted by the dealer's finance manager, Tayler Hahne. He informed me that there was an issue with my paperwork and requested that I come to his office to resolve the matter. The next day, I explained that I was busy and reject to visit his office. Consequently, I asked Tayler to send the new documents via email for my review. However, he refused to do so, and Rairdon's general manager, Kevin Graham, began threatening me, stating that he would report the car stolen if I did not return it by 2 pm the next day. He falsely claimed that the dealership was the legal owner of the car, despite the completion of all purchase documents. Later, Tayler lied to me, asserting that my auto loan had been rejected, which was untrue. I contacted Chase Bank, the lender listed on the contract, and they confirmed that my auto loan had been approved and was still valid. In an email, Tayler wrote, "We will not be licensing or titling the Ram 1500 mentioned. It will be staying in the Rairdon of Kirkland name." Throughout the entire purchasing process at Rairdon, I discovered that many of the dealership's employees were rude, unprofessional, and habitually lied to me. After receiving the keys, Tayler and another salesperson attempted to deceive me into signing an incorrect "acceptance and declination sheet," falsely indicating that I accepted all the products I had actually declined. When I brought this error to their attention, the salesperson's initial response was to lie and claim that it was a declination sheet, implying that it was acceptable for me to sign it. Eventually, they provided the correct document for me to sign, but throughout the entire process, no one offered an apology for the confusion and inconvenience caused. I have filed the complain to Attorney General and asked my lawyer to take the legal actions to them. More

They simply do not do what they said they would. Disorganized from the GM down through the organization. Disorganized from the GM down through the organization. More