Rairdon's Dodge Chrysler Jeep of Kirkland

The oil change and tire rotation were done earlier than estimated making for a shorter wait. Kudos to April and the service team! estimated making for a shorter wait. Kudos to April and the service team! More

Worst dealership in the Northwest, hand's down. I’ve had so many bad experiences with Rairdon’s it’s hard to know where to start—but I’ll go with the most ridiculous. I leased a Jeep 4xe from t I’ve had so many bad experiences with Rairdon’s it’s hard to know where to start—but I’ll go with the most ridiculous. I leased a Jeep 4xe from them, partly because it was advertised to work with the included powerbox accessory. Surprise: it doesn’t. When I brought it in for service, I was informed by their own team that the feature isn’t even compatible with my vehicle. Would’ve been nice to know before signing a lease, but apparently the sales and parts departments have no idea what they’re selling. When I tried to follow up with the sales manager, they couldn’t even figure out who sold me the car—too much turnover, I guess. Sounds like a great place to work. If you’re thinking of calling to ask about service or vehicle features, good luck. I’ve been told—twice—to bring my Jeep in for something, only to be sent home and told I needed a different appointment. Consistently wrong information seems to be their thing. Bottom line: these folks have no clue what they’re doing, or what they're even selling. There are tons of places to buy a Jeep in the PNW—throw a dart at a map and go anywhere else. Odds are, it’ll be a better experience. Oh—and when you’re done, don’t be surprised if they beg you for a 5-star review. Nothing says “healthy work culture” like desperate review-begging. More

Purchase my first Jeep here and always find myself coming back. I highly recommend this dealership. back. I highly recommend this dealership. More

My recent experience purchasing a 2021 Mazda CX-30 at this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with. The deal was supposed to be fina this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with. The deal was supposed to be finalized late on a Friday, and immediately after, I made multiple attempts to contact the dealership and voice concerns about the loan structure and the unexpected fees and add-ons. I never received a call back from anyone willing to address them. Thankfully, I reached out to HAPO Community Credit Union the following Monday, and they informed me the loan was still in processing. I visited the dealership that same day and asked to restructure the deal: • I wanted a shorter loan term than the 84 months I was signed into • I requested the removal of unnecessary add-ons and mandated fees I did not knowingly agree to. Despite this, the dealership went ahead and finalized the loan early on Tuesday, knowing I had concerns. Throughout the process, they continually claimed they were saving me money and had given me a great deal, even after I expressed that I didn’t feel that way. They pointed to how they “did me a favor” especially by giving me $2,000 for my 2017 Jeep Patriot, despite me confirming that it was worth significantly more, even with repairs. I was made to feel like I should just be grateful and accept it. Let me be clear - I am not satisfied with is how the dealership handled the deal and the lack of transparency throughout. The inflated add-ons were never properly disclosed or discussed, and I was not given the chance to opt-out before finalizing. When I tried to challenge these charges, I was given an email to reach out to in an attempt to remove the add-ons, instead of receiving any real help. I felt bullied and pressured into a deal I was never fully comfortable with. They processed everything, knowing I wasn’t satisfied with the terms, and dismissed my request to restructure it fairly. Buying a car should involve trust, respect, and transparency — none of which I received here. More

The sales department is very kind and polite and communicates very well and was respectful of my needs and interests. communicates very well and was respectful of my needs and interests. More