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Rairdon's Dodge Chrysler Jeep of Kirkland
Kirkland, WA
825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 825 reviews
October 30, 2018
Routine service Great customer service, I love when I come in and Meaghan is the service advisor I get to interact with. She is awesome and I always have a great ex Great customer service, I love when I come in and Meaghan is the service advisor I get to interact with. She is awesome and I always have a great experience with her. More
by Dealerreview
Employees Worked With
Meaghan Mansfield
Helpful October 29, 2018
BUY WITH CHRIS JACKSON! Chris Jackson did an incredible job (and is the only reason this is a 5 and not a 3 star) Make sure to ask for CHRIS JACKSON if buying here!! cannot c Chris Jackson did an incredible job (and is the only reason this is a 5 and not a 3 star) Make sure to ask for CHRIS JACKSON if buying here!! cannot complement him enough. The Bad: We were FORCED to get Permplate even after saying repeatedly we DID NOT want it. Only to find out on the finacing paperwork it was optional and/or could have even been reduced to 3 years. But even after pushing back 3 times they refused to lower the price of the Permplate, this is something we did not appreciate at all. Go into this dealership knowing this will 100% happen to you also. Lastly, we were told the prices advertised online were WASHINGTON ONLY. Not sure if this is true or a sales tactic but if buying from out of state be aware of this. More
by mcmillan89
Employees Worked With
Chris Jackson
October 24, 2018
Lack of follow up This has been one of the most disappointing experiences with a dealer. The representative over promised, under delivered, doesn’t communicate, and I’ This has been one of the most disappointing experiences with a dealer. The representative over promised, under delivered, doesn’t communicate, and I’m still waiting for my car to be repaired. Last I heard the part under warranty was lost, they were overnighting a new one. Still waiting to hear from that representative. In the meantime I’m driving around without a functioning control unit so My speedometer and gas gauges don’t work. It’s been over 3 weeks. No apologies or trying to get it corrected by the dealer rep. I’ll never trust Rairdon with my business again. More
by Loril
Employees Worked With
Jorge
October 20, 2018
Worst for service , I had to vist them two weekends and spend all these days for simple recalls, no SLA, no updates you need to tell hi and ask for updates regularly. , I had to vist them two weekends and spend all these days for simple recalls, no SLA, no updates you need to tell hi and ask for updates regularly. After spending 6 hrs on my service they mentioned that I need to come again for missing part for a recall - When they don’t have parts why they can not inform upfront not after so that customer can comeback one more time finish his work same time. started my day with 2 hrs time and ended up with spending whole day. Sad part is that they don’t even have shuttle or drop, you are forced to stay at their mercy of time. More
by Vutphala
Employees Worked With
Customer Relations Manager
October 13, 2018
Rairdon Jeep Made it Right!! It’s not too often you find a dealership willing to fight to keep your business the way this team did it. I was going to a competitor to pay more but It’s not too often you find a dealership willing to fight to keep your business the way this team did it. I was going to a competitor to pay more but this Rairdon Jeep of Kirkland won me back. I want to thank Kevin Graham, Abdul Mansour, Matt Leavitt and Rob Robbins for making things right. I won’t lie, I had an issue the first time I tried to purchase my new 2018 Grand Cherokee Limited so I left unhappy. Kevin responded to me right away and I came back a couple days later to see how they were going to make it right. True to their word, Kevin and Abdul put a deal in front of me that was more than fair. They didn’t have to do it and they regained my trust and loyalty. This is the 4th Jeep I bought at Rairdon Jeep of Kirkland and I will do it again...next year for my daughter. Thank you, Kevin and team. I will not forget all your efforts to winning me back. More
by RCavan5
Employees Worked With
Kevin Graham, Abdul Mansour, Matt Leavitt, Rob Robbins
September 30, 2018
Unhappy with response on Cherokee transmission problem I have taken my 2015 Cherokee to Rairdon 5 times trying to get the transmission fixed. They continue to tell me there is nothing wrong; there is no f I have taken my 2015 Cherokee to Rairdon 5 times trying to get the transmission fixed. They continue to tell me there is nothing wrong; there is no fault code; and Jeep won't do anyting. I am frustrated and unhappy. I love the car but the transmission is rapidly becoming a danger to my safety. More
by Jered
Employees Worked With
Lee Cunningham and Janell Keller
September 25, 2018
Terrible Customer Service I brought my vehicle in for an oil change and also told the person helping me (Ben) that my electrical was acting up and that my car has the extended I brought my vehicle in for an oil change and also told the person helping me (Ben) that my electrical was acting up and that my car has the extended warranty package; he told me that I needed a separate appointment for that service so I told him to please get me on the books for the following week ...what Ben failed to tell me was that this service was going to be 1/2 a day so when I showed up for my appointment, I was left with vehicle and no loaner (since apparently this has to be requested ahead of time) for most of the day. This was super frustrating to say the least! When I called to see if my car was ready after 3 hours, I was told it had not even been looked at yet, so what is the point in making an appointment when your car just sits for hours ...I have a maintenance package with this dealership so obviously cannot just move on to another dealer, but will definitely be avoiding Ben in the future, oh and Service left some other vehicles paperwork in my car! On a brighter note, the kid that shuttled me home was super friendly and even helped me when I returned to pick up my car ....I'm bummed that I cannot remember his name but I think he is head of the valet service. He was GREAT so at least my experience wasn't totally crappy. More
by HM
Employees Worked With
Ben
September 19, 2018
Not great customer service I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wr I went in to get a key fixed. They gave me no heads up that even if they couldn't fix the key, they would still charge me the $90 fee. They told me wrong information 3 times and tried to tell me that my key wasn't factory (I confirmed later on that it absolutely was). The communication between the actual guy working on my car and the front desk was so unprofessional. I would NOT recommend this particular dealership. More
by abc123
Employees Worked With
Customer Relations Manager
September 10, 2018
Amazing Josh was amazing and very helpful in buying my dream car, ive been to other dealerships and felt like they did not care. Josh made me feel like i was Josh was amazing and very helpful in buying my dream car, ive been to other dealerships and felt like they did not care. Josh made me feel like i was the most important customer he had and i left with the car of my dreams! More
by Beamsyagrl
Employees Worked With
Josh
September 09, 2018
2018 Jeep JK Went in looking at jeeps didn’t thinking I was going to buy a Jeep Wrangler, test drove one and fell in love. The people there were awesome listened t Went in looking at jeeps didn’t thinking I was going to buy a Jeep Wrangler, test drove one and fell in love. The people there were awesome listened to why I didn’t think I could get into to one and they really moved mountains to get me into a Jeep. The sales guy Jordan was nice and patient plus wasn’t pushy at all, like some places are. More
by SkyW
Employees Worked With
Jordan Gerneau
