Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rairdon's Dodge Chrysler Jeep of Kirkland
Kirkland, WA
854 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 854 reviews
February 06, 2018
Professional Friendly Respectful Very busy fast pace environment but entire staff was friendly, helpful, professional, made you feel comfortable. Hope on going experience will be the Very busy fast pace environment but entire staff was friendly, helpful, professional, made you feel comfortable. Hope on going experience will be the same. Abdullah was very informative and did great job of sales. More
by Keep guy
Employees Worked With
Abdullah Mansour, Brandon Campbell
February 04, 2018
Goid job Matthew! Matthew was extremely helpful from the beginning and friendly throughout the process. He showed me cars based on my preferences which made the process Matthew was extremely helpful from the beginning and friendly throughout the process. He showed me cars based on my preferences which made the process easier and quicker. Highly recommend! More
by Mflores1120
Employees Worked With
Matthew Leavitt
February 02, 2018
Amazing customer service I had a great experience at Rairdon’s Dodge Chrysler Jeep. I worked with Brandy and Zizi and they both went above and beyond to make the purchase of m I had a great experience at Rairdon’s Dodge Chrysler Jeep. I worked with Brandy and Zizi and they both went above and beyond to make the purchase of my new Jeep a wonderful experience. They were knowledgeable, friendly and fun to work with. They answered all of my questions with ease and I didn’t feel that typical car salesman pressure whatsoever. I would highly recommend Rairdon’s to anyone interested in purchasing a vehicle. More
by BrookeL
Employees Worked With
Zizi Rachid, Robert Baar, Brandy Porter, Customer Relations Manager
January 31, 2018
Fast and easy Matt was great went in looking for a used at a monthly rate that I could afford and I came out with a brand new Jeep Cherokee! Matt was great went in looking for a used at a monthly rate that I could afford and I came out with a brand new Jeep Cherokee! More
by Chase
Employees Worked With
Matt
January 30, 2018
diagnosis, new coils, new tires. C/S &repair were excellent. Lee has been very helpful to my husband John Kissinger and I over the past several months on different occasions. He has been pleasant and quick to ge Lee has been very helpful to my husband John Kissinger and I over the past several months on different occasions. He has been pleasant and quick to get back to us. More
by Kim&John
Employees Worked With
Lee from Totem Lake Kirkland WA Service Mgr., Customer Relations Manager
January 26, 2018
New fun car!! Simon was very helpful. Everyone is very friendly. The process was pretty straight forward. The sales reps here are very professional. I would definit Simon was very helpful. Everyone is very friendly. The process was pretty straight forward. The sales reps here are very professional. I would definitely recommend Rairdon’s of Kirkland. More
by JeepGuy
Employees Worked With
Simon
January 25, 2018
Good experience buying a new Jeep We started this in the internet and closed the deal by flying from Spokane to Seattle. The two people we interfaced with were Brenda and Matt Leavitt We started this in the internet and closed the deal by flying from Spokane to Seattle. The two people we interfaced with were Brenda and Matt Leavitt both of which made the whole process easier for us. The numbers made sense and it was the best deal we could find within 500 miles of our home. We have bought many new cars through the years but this one was the easiest and most pleasant because of Matt and Brenda. With the advent of technology comes the challenges of learning all of the cars capabilities but Matt sat with me and explained all of the main features and workings of the Uconnect system. In good faith, I recommend this dealership for the attention to the customer and the integrity they displayed when doing our deal. More
by Rich
Employees Worked With
Matt Leavitt and Brenda
January 11, 2018
Worst buying experience. This was the worst buying experience I've ever had. I took my 2008 GMC Sierra in as a trade in KBB had the value between $6,850-8,500. which I expecte This was the worst buying experience I've ever had. I took my 2008 GMC Sierra in as a trade in KBB had the value between $6,850-8,500. which I expected a lowball offer like most dealers, they came back with an offer of $1,632. they told me they were going to wholesale the vehicle due to the check engine light, which I called OnStar and they told me the check engine light was due to the gas cap not being on tight enough. We went back and forth on the GMC trade in, I told them I was going to keep the trade-in in which they replied to me that they could refuse service to me, and used high sales pressure to get me to trade in the truck that they indeed wanted it as a trade-in. They came back and offered me $7,000. I agreed then they came back and rescinded the offer saying they would only do $4,000. I later learned that they kept it and are selling the vehicle for almost $11,000 stock #8Z183489. AS of 1/10/2018. I also came in with my own financing, they told me that they require a credit check and had me sign the form for them to pull my credit. They came back and said they would offer the same terms as I was originally offered through my bank, and that they weren't making any money on the sale that if agreed to finance through them that then they could make a $200 off the sale. and that they needed me to purchase the warranty as well. Before making the trip to the dealer i called because according to the website they had a rebate for USAA of $1,000 I called and asked what was needed to qualify for that they told me my insurance card would suffice, Only to learn that they wouldn't honor it with out the certificate, which is why i called ahead of time so i could be prepared. They instructed me that i could call USAA and get reimbursed for the $1,000.00 the next day I called USAA they said no i needed to do it at time of purchase. The finance manager called me the next business day and asked for my debit card that they needed additional money that the 10 day payoff quote was off, So i gave them my Debit card so they could correct it. I called them back twice and was told personally by an employee that the finance team would call me back about the Rebate, the finance team refused to call back. I got a survey in my email from Chrysler Capital, I filled it out and was honest. Well Rairdon's got a copy of the survey and asked me to redo it. I told them i had wanted my $1,000 rebate and in which they said they would honor it if i redid my survey. (once they had something to gain they were willing to try and work with me on something they should of honored from the get go) USAA instructed me that what they did was illegal in that they pressured me to use their financing when i went in with my own. that they could refuse service to me for not doing so. They also snuck into the paperwork a NSD key replacement for $345, in which I told them I didn't want, I felt very worn down and signed for it without realizing, which was my fault. I've since contacted the dealership asking them to cancel the warranties and am currently waiting to hear back from them if I do at all. More
by Josh
Employees Worked With
Martin
January 11, 2018
Your typical dealership I came with financing arranged beforehand and specifically asked on multiple occasions not to run my credit to avoid unnecessary hard hits on it. Fina I came with financing arranged beforehand and specifically asked on multiple occasions not to run my credit to avoid unnecessary hard hits on it. Finance ran my credit by 8 (eight!) institutions separately without my consent. Upon politely inquiring why did he do that he said he could give me a better rate. His "better" rate turned out to be double of what I had pre-arranged. Then the finance guy forgot to give me my temporary registration. Tried to contact him for 3 days and then just gave up. I would not recommend the place to anyone because the place is run like a mess. More
by Nick
Employees Worked With
Micah Madche
January 10, 2018
Purchased new car and service. The experience has been outstanding. Ben in express service is great. Really appreciate the professionalism and prompt service. wonderfu and service. The experience has been outstanding. Ben in express service is great. Really appreciate the professionalism and prompt service. wonderful experience. More
by Tom
Employees Worked With
Ben at express
