Rairdon's Dodge Chrysler Jeep of Kirkland

$500 oil change. I came in for an oil change, tire rotation, and to find out what a noise was in my steering, and to check my (chronically failing) dual dry-clutch shi I came in for an oil change, tire rotation, and to find out what a noise was in my steering, and to check my (chronically failing) dual dry-clutch shifting mechanism. Instead of diagnosing the problems and contacting me with the solutions to move forward, they took it upon themselves to monkey with the steering for an hour, fail to fix it, and charge me $148 for their failure. They did the same for the clutch, except they failed to even find out what it is, and charged me another $148 for that failure. They then added an un-itemised catch-all "shop charge" for $45 (illegal in many states), telling me it was for temporary (paper) floor mats, (plastic) seat cover, and oil disposal, none of which was itemized. The paper mats are probably 10 for a penny. It could have been for Starbucks for all I know. In addition to refusing to itemize the shop charge, they would not give me a recipe when I left my car with them. So adding the tax to the whole thing came out to $491.03, and all I went away with was an oil change and tire rotation. THIEVERY. More

300+ dollar buttons. Rairdon's wanted 300+ to fix the cancel button the size of your pointer finger nail on the steering wheel. It took me 2 min on YouTube to find the fix Rairdon's wanted 300+ to fix the cancel button the size of your pointer finger nail on the steering wheel. It took me 2 min on YouTube to find the fix and $30 for the factory part, less the 10 minutes to fix. Think about that... I paid $30 dollars from Mopar (no deal, no sales, just a straight transaction). So Rairdon's wants over $270+ dollars to undo 8 screws and drop in the button. For a total time of 10 min. I had the argument with a buddy and he said "Oh well it must be in the official repair book and it says to bill 2 hours for that button." Here is the link to the Mopar button for 30 dollars. AND the You Tube fix... https://www.mymoparpart.com/p/Jeep_2011_Wrangler/Cruise-Control-Switch-Cruise-switch-ONOFF-SWITCH-SWITCH/51137125/56046094AF.html?partner=googlebase_adwords&kwd=&origin=pla https://www.youtube.com/watch?v=L4uSY2A0KlY Now then common sense says the book is wrong because the fact of the matter is it doesn't take 2 hours multiple YouTube videos and again common sense prove that out, you shouldn't be charging 300+ dollars for a SINGLE part and less then 10 min of time. They also wanted to charge me 200-300 or so for the O/D off button fix. Its a plastic button near the shiftier. Again about the same cost and time to fix it myself... And lastly had a check engine light which is to only thing that I authorized them to fix. The code was "P0456" or "Evap Emission System leak (very small)" Its fixed now but 700+ dollars later (I did get the oil changed and regular maintenance as well)... After I discover the actual level of effort and cost to fix things, then compared it to what they wanted to bill me... even taking into account of having a pro mechanic fix it they are gouging... How so? Well... $300 bucks in labor for a 10 min job (if you took you time!)... that is about $1800 dollars an hour... I wont be back. As an aside... the customer service team is great as usual and they are wonderful people... I have 0 issues at all with them... but the pricing policies and the unbelievable mark up to what could have been a return customer in a year or two... this is totally a Rairdon's Sr. Management/owners issue. I certainly would have liked one of those 5 star visits I see. More

Beware!! I went to this place with the intentions of buying a truck. The first sales person that I dealt with was very nice and knowledgeable. Everything was I went to this place with the intentions of buying a truck. The first sales person that I dealt with was very nice and knowledgeable. Everything was going well until I let them know I had my own financing. They proceeded to tell me they cannot give me the original amount for my trade if I did not finance with them. Reluctantly I proceeded to allow them to do the financing through my bank but I ended up paying a higher interest-rate. I have contacted my bank and let them know what has happened and they are looking into it. Also, the truck that I bought is a certified preowned and according to the certified pre-owned pressure it is supposed to have floor mats . When I brought this to their attention they have been " working on it " for over two weeks. Also, pay attention to the licensing if you do not live in King County. This company charge me over $800 for licensing alone ( which obviously made my payment higher) and then once I got into the finance office he asked me if I wanted to use what would be coming back to me for oil changes. Mind you I am in the same business as a finance manager so I know they did not need to charge me $800 for licensing. Once you put licensing into the computer it lets them know exactly what you would pay where you live. In my case it would be just over $150. Chargeing me $800 for licensing is absolutely crazy and then trying to upsell oil changes for the different! worst customer service and shady as well. I was in contact with one of their Internet girls working on the floor mats and I haven't heard anything in over a week and a half. I was giving them the benefit of the doubt because I know how fast paced this business can be but now I'm fed up which is why I am writing my review now. I will be going to other review sites in writing the same kind of review as this place is shady so please beware and where are you buy. More

Lies, lies, lies I would have to agree with the other one-star reviews and urge you not to do business at Rairdon Jeep in Kirkland. I bought a new Jeep and got $4,000 I would have to agree with the other one-star reviews and urge you not to do business at Rairdon Jeep in Kirkland. I bought a new Jeep and got $4,000 on my trade in, told they had no option but to wholesale the car. Two days later I saw it for sale at Rairdon's for $15,992. Nothing will kill the joy of buying a new car than discovering that you have been ripped off on your trade in. I got stuck with Zizi Rachid as my sales person. Her job is simple. Internet sales and ripping off people on their trade in. How can you tell if Zizi is lying about your trade in value? It's easy. Her lips will be moving. Who knows, maybe all car dealers are like this. I can only hope they aren't. But if you want a truly hellish car buying experience with that hangover of a feeling that you have been ripped off, then Rairdon Jeep in Kirkland is the place for you. More