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Rairdon's Dodge Chrysler Jeep of Kirkland
Kirkland, WA
888 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 888 reviews
March 03, 2018
Egregious and unethical business practices. Don't be fooled by the Business Manager's response to customer's complaints on Yelp. They are just smoke and mirrors or a 'false positive' to deal w Don't be fooled by the Business Manager's response to customer's complaints on Yelp. They are just smoke and mirrors or a 'false positive' to deal with social media complaints. My complaint was met with a canned response that was not at all relevant to my complaint. The responses you see to customer complaints are probably from a bot. The fact is they do not have a legitimate customer relations department. Don't believe me - try asking for them. Call their corporate headquarters number and you will get a fax line. They genuinely don't care. The problems are systemic and are obviously embedded throughout their corporate culture. Though their dealer web site boldly states they are a 5 star dealership - the actual fact they are a 2 1/2 star dealership. Per Yelp - they have nearly double 1 to 3 stars than 4 or 5 stars. To translate this to a letter grade - it would be a C- and I think that would be generous. There are other Jeep dealerships throughout the Puget Sound area. Avoid this one! More
by Dissatisfied l& Frustrated
Employees Worked With
Robert Baar, Brandy Porter, Customer Relations Manager
February 21, 2018
Express oil change is NOT express I was promised that an EXPRESS oil change would not take more than 1 hour, 1 hour fifteen minutes tops. (Not very EXPRESS). In fact, I did not get out I was promised that an EXPRESS oil change would not take more than 1 hour, 1 hour fifteen minutes tops. (Not very EXPRESS). In fact, I did not get out of the dealership for 1 hour & 30 minutes. I had checked at 1 hour & was told it would only be a few minutes more. When I checked again at 1 hour 15 minutes, because I was running late for a Doctors appointment, I was told that they had charged me for a new battery which I had declined & I was told that the holdup was caused by waiting for the battery credit to my bill be approved. Not a happy camper that day Update. I took my car to the Les Schwab Tire Center and had them check the battery that this dealer told me need to be replaced. Guess what, they said the battery was in good shape and did not need to be replaced. More
by A 1st time customer
Employees Worked With
Do not recall but he was very friendly and apologetic
February 14, 2018
Meaghan is the greatest, a real star. Meaghan is always on top of whatever my Chrysler 300 needs. I have always been pleased with the work the service department does on my car. Meaghan is always on top of whatever my Chrysler 300 needs. I have always been pleased with the work the service department does on my car. More
by Bruce Short
Employees Worked With
Meaghan Mansfield
February 07, 2018
WARNING!!!!...Do NOT buy or service your vehicle here We bought a 2015 Jeep Wrangler from Rairdon. Within 5000 miles of leaving the lot the engine light came on (error code P0304- cylinder 4 misfire). I w We bought a 2015 Jeep Wrangler from Rairdon. Within 5000 miles of leaving the lot the engine light came on (error code P0304- cylinder 4 misfire). I was sucked in to getting a diagnosis at the service department with a 30 minute "free" diagnosis coupon. After making arrangements and dropping the car, I received a phone call from them telling me that it would be 2.5 hours to DIAGNOSE the problem at over $150 per hour (2.5 hours to check the spark plug, wire and coil). I instead took the car to a Jeep specialist, they put in new plugs, coil pack, etc for half of what Rairdon wanted to charge me. The engine light did NOT go off, but this mechanic found a STAR case, meaning that this was not an isolated problem. The STAR case said the next thing to check was to replace the lash adjuster and roller finger follower. I took the car back to Rairdon for a price, they quoted me $1487 !!!! More
by George Travis
Employees Worked With
Kevin Graham, GM and Greg Rairdon, Owner, Customer Relations Manager
February 06, 2018
Professional Friendly Respectful Very busy fast pace environment but entire staff was friendly, helpful, professional, made you feel comfortable. Hope on going experience will be the Very busy fast pace environment but entire staff was friendly, helpful, professional, made you feel comfortable. Hope on going experience will be the same. Abdullah was very informative and did great job of sales. More
by Keep guy
Employees Worked With
Abdullah Mansour, Brandon Campbell
February 04, 2018
Goid job Matthew! Matthew was extremely helpful from the beginning and friendly throughout the process. He showed me cars based on my preferences which made the process Matthew was extremely helpful from the beginning and friendly throughout the process. He showed me cars based on my preferences which made the process easier and quicker. Highly recommend! More
by Mflores1120
Employees Worked With
Matthew Leavitt
February 02, 2018
Amazing customer service I had a great experience at Rairdon’s Dodge Chrysler Jeep. I worked with Brandy and Zizi and they both went above and beyond to make the purchase of m I had a great experience at Rairdon’s Dodge Chrysler Jeep. I worked with Brandy and Zizi and they both went above and beyond to make the purchase of my new Jeep a wonderful experience. They were knowledgeable, friendly and fun to work with. They answered all of my questions with ease and I didn’t feel that typical car salesman pressure whatsoever. I would highly recommend Rairdon’s to anyone interested in purchasing a vehicle. More
by BrookeL
Employees Worked With
Zizi Rachid, Robert Baar, Brandy Porter, Customer Relations Manager
January 31, 2018
Fast and easy Matt was great went in looking for a used at a monthly rate that I could afford and I came out with a brand new Jeep Cherokee! Matt was great went in looking for a used at a monthly rate that I could afford and I came out with a brand new Jeep Cherokee! More
by Chase
Employees Worked With
Matt
January 30, 2018
diagnosis, new coils, new tires. C/S &repair were excellent. Lee has been very helpful to my husband John Kissinger and I over the past several months on different occasions. He has been pleasant and quick to ge Lee has been very helpful to my husband John Kissinger and I over the past several months on different occasions. He has been pleasant and quick to get back to us. More
by Kim&John
Employees Worked With
Lee from Totem Lake Kirkland WA Service Mgr., Customer Relations Manager
January 26, 2018
New fun car!! Simon was very helpful. Everyone is very friendly. The process was pretty straight forward. The sales reps here are very professional. I would definit Simon was very helpful. Everyone is very friendly. The process was pretty straight forward. The sales reps here are very professional. I would definitely recommend Rairdon’s of Kirkland. More
by JeepGuy
Employees Worked With
Simon
