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Rairdon's Subaru of Auburn

Auburn, WA

4.4
276 Reviews
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3025 Auburn Way

Auburn, WA

98002

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Showing 276 reviews

June 24, 2025

Excellent care from Nazar in customer service. He kept me informed during the process. The car was ready when he said. He also checked to make sure I installed the cargo mat correctly. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nazar
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

Pam, we're happy to hear that Nazar provided excellent care during your visit at Rairdon's Subaru of Auburn. It's great to know he kept you informed and ensured everything was in order with your cargo mat. Thank you for sharing this positive experience! Tim Timberlake - Customer Satisfaction Manager - 253-737-1345

June 18, 2025

Second vehicle purchase at this dealership. First buying experience was great. Second buying experience was trash. Sales people will tell you anything you want to hear, but when it comes time t More

by M S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd, Maverick
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

Mark, I'm sorry to hear about your recent experience with us. We strive for transparency and it's disappointing to learn we fell short this time. If you're open to discussing further, please reach out so we can address any unresolved issues. Thank you, Tim Timberlake - Customer Satisfaction Manager - 2533800356

Aug 13, 2025 -

M S responded

While your publicly facing response seems genuine, practices at your dealership dictate otherwise. To the consumers who read this post - do not walk away from this dealership - RUN!

June 17, 2025

Great service under a stressful car breakdown. Called ahead and Nazar met me at the counter, gave me a glass of water and the keys to a rental car. He patiently answered all my questions which wer More

by sherylkimes
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nazar
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

Sheryl, we're delighted to hear that Nazar provided such attentive service during your visit to Rairdon's Subaru of Auburn. Thank you for sharing your experience with us! Tim Timberlake - Customer Satisfaction Manager - 253-737-1345

June 17, 2025

We take both of our Subarus to Rairdon Subaru in Auburn for all service needs. Our loyalty to this dealership has been earned by their great service. Their service department team is always friendly, cor More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hiller
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

Bruce, thank you for your continued loyalty to Rairdon's Subaru of Auburn! We're delighted to hear that Cameron and our service team have consistently provided top-notch experiences. We look forward to serving you and your Subarus in the future! Tim Timberlake - Customer Satisfaction Manager - 253-737-1345

June 13, 2025

Joe was fantastic! Made us feel welcome. Honestly best auto buying experience ever!! Cannot recommend Joe R and Rairdon highly enough. Love my new Crosstrek and we feel More

by Trewmckenz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ricca
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

We're delighted to hear that Joe and the team at Rairdon's Subaru of Auburn made your car buying experience so positive! Enjoy every moment with your new Crosstrek, and thank you for sharing such wonderful feedback. Tim Timberlake - Customer Satisfaction Manager - 253-737-1345

June 12, 2025

Van in sales offered stellar customer service throughout the process. Final finance department was upsetting. He simply would not take a polite no for an answer on warranty upsells leaving me in a bad mood. More

by Limited
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Van
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

Thank you for sharing your experience with us at Rairdon's Subaru of Auburn. We're glad to hear that Van provided stellar customer service, but we're sorry the finance process was less than satisfactory. Your feedback is valuable and will help us improve our services moving forward. Tim Timberlake - Customer Satisfaction Manager - 253-737-1345

June 11, 2025

Van was really nice with us and she help us a lot we love the car More

by Faviola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Huynh Van
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

Thank you for reviewing Van and Rairdon's Subaru of Auburn! It was so kind of you to share your experience, Faviola. Tim Timberlake - Customer Satisfaction Manager - 253-737-1345

June 10, 2025

Joseph and Van were able to find me a Forester Hybrid in-stock when no one else could. After buying Joseph walked me through all of the features of the car so I could get the most out of it. More

by C
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

It's fantastic to hear that Joseph and Van were able to help you find the Forester Hybrid at Rairdon's Subaru of Auburn! We're glad they took the time to walk you through all its features. Enjoy your new ride! Tim Timberlake - Customer Satisfaction Manager - 253-737-1345

June 08, 2025

Excellent, faster and great service at Subaru All was made with quality attention and professional staff More

by sara03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

Sara, we're delighted to hear you received excellent and efficient service at Rairdon's Subaru of Auburn. Our team is committed to providing quality attention, and we appreciate your kind words! Tim Timberlake - Customer Satisfaction Manager - 253-737-1345

June 05, 2025

They help me in the process and I’m not expected also approved my new experience EV car. More

by Mhyce1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio
Aug 13, 2025 -

Rairdon's Subaru of Auburn responded

We really appreciate you taking the time to leave Rairdon's Subaru of Auburn this awesome review, thank you! Tim Timberlake - Customer Satisfaction Manager - 253-737-1345

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