Rallye BMW

RACIAL PROFILE & DISCRIMINATION I HAVE BEEN TO AND RALLYE SEVERAL TIMES, I ALSO PURCHASED AND REFERRED SEVERAL PEOPLE,ONE WHO PURCHASED A VEHICLE (5 Series) LESS THAN A MONTH AGO. I I HAVE BEEN TO AND RALLYE SEVERAL TIMES, I ALSO PURCHASED AND REFERRED SEVERAL PEOPLE,ONE WHO PURCHASED A VEHICLE (5 Series) LESS THAN A MONTH AGO. I had my vehicle serviced on 04/18/18, and was informed that my Brakes will need to be serviced soon. I called on 04/25/19 after my brake light was illuminated and was informed that there was openings on 4/26-4/27 I asked was there Loaner cars available and was informed there was I asked if a 5/7 Series which is more compatible to my Style of comfort would be availabe on 4/26 if not I'll take 4/27 I was informed that there should be. I arrived on 4/26 and was greeted by several workers but was only assisted by one before ADAM ROMANO introduced himself. I noticed at least two other gentlemen arrive after me and was also being assisted, a gentleman approached me and asked for ID and my License and informed me he would be getting me a loaner car I informed him if possible I would not prefer a X5 or X3 which I noticed I usually receive, he came back with a X3 and informed me that's all that had yet a gentleman who came after me received a 5Series. I inspected the dirty interior and exterior and requested a different vehicle he approached ADAM who aggressively approached me and asked me WHATS THE PROBLEM, I informed him he then stated to me DID I PURCHASE MY VEHICLE AT RALLYE, I stated no and he asked if BAYSIDE BMW promised me a X6 when I come in for Service. He then stated that there was a Convertible available I informed him that i was picking up my kids and that wouldn't suffice, so I proceeded back to the X3, before walking back to Adams Cubicle and informing him that the additional work (WHEEL ALIGNMENT) would not be necessary at this time. As I walked away and turned the corner ADAM in a raised voice aggressively walked toward me and informed me that I CAN TAKE MY CAR AND HAVE IT SERVICED ELSEWHERE. I informed him to just fix my Brakes and I will return, ADAM continued to approach me stating the same in which a heated argument ensued at which time a second advisor got in between us and I was told there's a Room where this can be discussed, Adam attempted to but did not touch my forearm (AS I SAID TO HIM DO NIT TOUCH ME) as to direct from in front of customers and staff. His Supervisor arrived and while me and the Supervisor attempted to discuss the mishap ADAM angrily and aggressively continued to interrupt the conversation try to get his part in while calling me a liar and refusing to walk away and calm down as per his Supervisor. I have purchased a vehicle X5 from Rallye and was looking to purchase my X6 but because of Recalls at that time I went elsewhere, I would not refer anyone to my other Dealer and preferred Rallye service,environment and atmosphere. And in the future I look to purchase another vehicle through GABRIEL Hale. ADAM act as if I was worthy of a option of vehicles because my X6 was purchased at that location, I also don't believe I was have been so aggressively spoken to or approached in the manner I was if I wasn't African American, ADAM took me out my comfort zone and made me go on the defensive which is out of my character and even one the the Advisor stated they never seen me behave like that before. In closing the Supervisor stated he wound split the cost of the service, but that wasnt what I was looking for but excepted and went on my way. More

The best dealer ever The best dealer experience. The staff are very professional and knowledable. This is my 4th BMW from Rally and every car has been better than the last The best dealer experience. The staff are very professional and knowledable. This is my 4th BMW from Rally and every car has been better than the last. More

Lease Procedures went quite well and fast mr, Chae was knowledgeable so he explained all my questions. Even though there's maintenance charges that could b Procedures went quite well and fast mr, Chae was knowledgeable so he explained all my questions. Even though there's maintenance charges that could be acceptable. More