Rallye BMW

After 4 Leases & 2 Buy outs I would not go anywhere else! even the stubbed toes are taken care of!!!!!!!!!!!! Nothing more need be said! else! even the stubbed toes are taken care of!!!!!!!!!!!! Nothing more need be said! More

I was not called during the assessment of the vehicle process. The repairs were made and I was called at the end. I needed to inquire about the cost- it was not volunteerd. I have had servicing done at process. The repairs were made and I was called at the end. I needed to inquire about the cost- it was not volunteerd. I have had servicing done at this site for 3 years and there has always been more communication. This time, it was as though noone cared. If that's the case, I will use the dealer closer to my home. More

She is AAAAA++++ saleswoman !! Just best dealer that i She is AAAAA++++ saleswoman !! Just best dealer that i ever workes with Great price Great service Easy pick up and easy return Very friendly Mos She is AAAAA++++ saleswoman !! Just best dealer that i ever workes with Great price Great service Easy pick up and easy return Very friendly Most of all second biggest bmw Dealer in nation Cant wait to see my next bmw there More

This group could not be nicer! I liked everyone from the reception area to the sales and financiall staff. Not only were they professional, they were genuinely interested in giving me a solid deal. I woul reception area to the sales and financiall staff. Not only were they professional, they were genuinely interested in giving me a solid deal. I would highly recommend Raylle BMW. I had been a customer of Raylle Mercedes for a number of years and they also were wonderful. If you want a top notch experience when purchasing a car this is the ONLY dealership to use! Love them! More

AS A REPEAT, LOYAL CUSTOMER OF BMW... LEASING MY SEVENTH CAR, I GOT A GREAT DEAL AND GREAT SERVICE...I RECCOMEND ALL OF MY FAMILY AND FREINDS TO MY DEALER. CAR, I GOT A GREAT DEAL AND GREAT SERVICE...I RECCOMEND ALL OF MY FAMILY AND FREINDS TO MY DEALER. More

Dealership gave me best deal on car . Rep was good and friendly tried his best to get my business Based on price I would recomend friends to this rep and the dealership friendly tried his best to get my business Based on price I would recomend friends to this rep and the dealership More

I brought in the car because the strip molding on driver side inside the car came off its retainers, low tire pressure light came on and A/C was not very cooling and regular oil maintenance. Also my key wa side inside the car came off its retainers, low tire pressure light came on and A/C was not very cooling and regular oil maintenance. Also my key was to be re-programmed so that car would automatically lock when speeds up after the start. All these things were fixed except the key was not reprogrammed. apparently he forgot. But now I would have to again make a trip for that and that is not very convenient, I wish everything was taken care of at the same time. Abbas abuwala More

This was my worst service experience EVER!! This was This was my worst service experience EVER!! This was also my first service experience at Rallye BMW and I was completely overwhelmed at the lack o This was my worst service experience EVER!! This was also my first service experience at Rallye BMW and I was completely overwhelmed at the lack of customer service. The car was going in for a simple oil change after having the car 4 months and not having any major issues. I decided to wait for the car since it was only an oil change. Once checking in at the service bay I was not told to speak with an advisor - just to go and wait in the waiting area and they would call my cellphone when the work was done. Two hours later I'm still sitting in the waiting area (my cell phone is working but no call from Rallye; checked home phone just in case - no message; checked work phone - just in case but no message). I go to the service reception area to find out how long an oil change takes only to be told the car was done an hour ago and they were waiting for me. HUH???? The paperwork indicates that I'm waiting for the car and no one had the common sense to call my cellphone or maybe come and look for me? Is that too much to ask? I was referred to my service representative - Matt Carlson - whom I've met - to find out what happened. He offered a lame excuse that the guys in the service bay had gotten "slammed" with cars that morning. I agree it was crazy, but that has nothing to do with me not getting a phone call or an in person consult with my BMW service advisor. One my my main reasons for purchasing from Rallye BMW in Westbury was that it came highly recommended by one of your customers, Mark Heinemann. Wow - were we both stunned with the total lack of customer service. More

I had test driven an X3 at Rallye. They only had the 2.8 to test not the 3.5 I had requested. I got past that and made an appointment to get a trade in value on my existing car and make my purchase. The mon to test not the 3.5 I had requested. I got past that and made an appointment to get a trade in value on my existing car and make my purchase. The money they were willing to give me was ridiculous. I told them they had made a mistake, and they checked it again. They offered me $500 more. I walked out. I was so annoyed I decided to go to BMW dealer I had never been in before. That dealer offered me $9000 more for my trade in and a better price on the new car. I bought from them on the spot. I do not know if the appraiser is incompetent or a cheat, but I would never go in there again. More

I decided to purchase a BMW because of the reputation that they had with the service and maintenance for their cars. Unfortunately when I talk to my other friends with BMWs that get their services from o that they had with the service and maintenance for their cars. Unfortunately when I talk to my other friends with BMWs that get their services from other dealers, their experience is definitely much better than mine. Rallye did give me a good price on my car originally, but are rather cheap on the service side of things. When I had a minor issue with my oil level, I was told to find Castrol GTX oil and top it off myself. And when I couldn't find that oil, as not every place carries it, the information I got about alternative solutions was rather inconsistent. In fact, after I topped it off with Mobil 1 Synthetic oil, there was a problem with the car's crank/start-up. This got me rather upset, and in May 2011, I took the car to have it serviced. At that time it was about 11 months after I had purchased the car. I suggested that they check the crank mechanism, there was a recall on the car that they took care of, and I suggested that they change the oil for it as well as the oil was not changed since the car was purchased (and quite frankly this was an 2010 model that probably had the original oil in it from earlier that year never changed). I was told that even though the oil level dropped, leaving me to top it off, that I couldn't get the oil changed. The reasons given me was that I only had 10,000 miles on the car (which I still think is absurd not to change the oil for that long) and that I was a couple weeks shy of a full year since I purchased the car. So I didn't have the oil changed at that time, however, had the service done, which worked out ok. Literally two or three weeks later, I received a phone call telling me that I need to bring the car in for an oil change as it was "now due for one." I asked to schedule an appointment, and found out that I was expected to sit at the dealership for 2 hours as they service the car for an oil change. I told them that I didn't have time in my busy schedule for that, and they refused to offer me a service car (a common method used by other BMW dealers from what my friends have told me). This made me furious, as I had left the car with Rallye just a few weeks earlier asking them to change the oil then, and they refused! That system is just absolutely absurd! What's worse is that when my wife ended up taking the car to the dealer for the service, they told her that she can probably wait another few months to get it done. The reason given was that the car may have needed another service in the near future. It's a good thing that I was not there in person, because I would have probably made a scene. I called and insisted that the service be done that day, and finally it was taken care of after much grief. I am sorry to say it, but Rallye's reputation for service in my opinion is poor, inflexible, and inefficient. I will definitely NOT buy another BMW in the future, even though the cars themselves are phenomenal. More