Rallye BMW

I have to say that this was best experience ever since this is my first BMW. Everyone was courteous and took the time explain everything in detail and answered all questions. I have to day Robert wachsman this is my first BMW. Everyone was courteous and took the time explain everything in detail and answered all questions. I have to day Robert wachsman was very professional and keep straight to the point. More

By far Rallye BMW was the BEST service experience I've ever had. For the past 20 years I've been driving Audi and Volvo products and the dealerships don't come anywhere close to the Rallye service experie ever had. For the past 20 years I've been driving Audi and Volvo products and the dealerships don't come anywhere close to the Rallye service experience. More

I took my car in for a battery charge and a battery replacement was recommended. After waiting approximately 3 hours, I inquire as to the status of my car and was informed that they were working on it. replacement was recommended. After waiting approximately 3 hours, I inquire as to the status of my car and was informed that they were working on it. After waiting another 2 hours I again inquired as to why it was taking this long to replace a battery. I was informed that the 1st battery placed was not powerful enough and a second battery had to be installed. The car had to be reprogrammed and therefore was informed that the car had to be left overnight for reprogramming. I was provided with a car. Around 10am of the second day I called to inquire as to the status of my car and was informed that the new battery and the car's computer were not communicating therefore the car was not accepting the battery. I was informed that I would receive a call when the car was ready. Around 4pm my wife called and spoke with Christopher Blanco who explained what they were experiencing and that although this was not a common problem, it was something they were familiar with. This alleviated her fears. The 3rd morning I called and was informed that they had contacted BMW head office and was informed that it was a software gliche and the car would be fixed as soon as they received the software. After 3:30pm I received a call that the car was ready. This was a frustrating and fearful experience, not knowing what the outcome would be. I would recommend that the service advisor keep the customer abreast of what is happening with their car by calling ever so often and informing them of the car's status. Other than this observation, the employees were professional and the service remarkable. My car is now with me and operating well. More

Great service as always. Easy to make appointment. Service advisor was on point and friendly. The dealership waiting area was great and clean. Service was done within the time frame they advised me ov Service advisor was on point and friendly. The dealership waiting area was great and clean. Service was done within the time frame they advised me over the phone and when I drop off the car. No surprise. More

Dennis is very courteous plus competent at his job.I had a pleasant experience at the BMW service dept.Keep up the good work.Owner of a 335xi BMW. a pleasant experience at the BMW service dept.Keep up the good work.Owner of a 335xi BMW. More

The dealer is very professional. George is sales person who provided great service to help to answer our question. Regret, back up sales is not friendliness to approach us. who provided great service to help to answer our question. Regret, back up sales is not friendliness to approach us. More

Rallye BMW is by far,the best dealership in New York,if not the country. Nick Saldo is the most knowledgeable salesperson,and knows what the buyers needs and wants.He brings everythng together to bring buy not the country. Nick Saldo is the most knowledgeable salesperson,and knows what the buyers needs and wants.He brings everythng together to bring buyer car together. More

George made the experience of buying a new car a pleasure. I am not a fan of car dealers but George has changed my opinion. pleasure. I am not a fan of car dealers but George has changed my opinion. More

I had a great experience at Rallye with Rich. My brother in law has been with Rich for years and has always recommended Rich and Rallye. in law has been with Rich for years and has always recommended Rich and Rallye. More

I had a very good experience from the first moment I stepped in. Mitch was very helpful in getting a lease and expedited the process. stepped in. Mitch was very helpful in getting a lease and expedited the process. More