Rallye BMW

I live in Brooklyn so I called the BMW dealer in Brooklyn for service.They picked up the phone and put it back down .All I heard was a dial tone.I purchased my BMW from Rallye so I decided to have them servi for service.They picked up the phone and put it back down .All I heard was a dial tone.I purchased my BMW from Rallye so I decided to have them service my car.I just want to say THANK YOU.The service was excellent and the people are friendly and very helpful.Thank you to Dennis and his team. More

I THINK MATT AND THE OTHER EMPLOYEES AT RALLY BMW SERVICE ARE EXCEPTIONAL. THEY ROFESSIONAL, KNOWLEDGEABLE, COURTEOUS AND ALWAYS SERVICE ORIENTED. YOU ARE QUICKLY GREETED AND ACKNOWLEDGED WHEN YOU COME IN F ARE EXCEPTIONAL. THEY ROFESSIONAL, KNOWLEDGEABLE, COURTEOUS AND ALWAYS SERVICE ORIENTED. YOU ARE QUICKLY GREETED AND ACKNOWLEDGED WHEN YOU COME IN FOR SERVICE. I WANT TO POINT OU THAT I LOVE DEALING WITH MATT. I ALWAYS MAKE IT A POINT TO AKS MY HIM. MATT ALWAYS LISTENS TO WHAT I THINK IS WORNG WITH MY CAR, AND DOES WHAT NEEDS TO BE DONE. THE SERVICE IS QUICK, PROFESSIONAL AND I ENJOY COMING IN. USUALLY ONE HATES COMING IN TO SERVICE HIS/HER CAR. OVERALL RALLY BMW SERVICE PROVIDES AN ENJOYABLE EXEPERIENCE. THE STAFF IS WONDERFUL;AND I WOULD LIKE TO RECOGNIZE MATT FOR HIS ONGOING DEEDICATION TO EXCEPTIONAL SERVICE. P.S.- I REALLY HAVE NOT WRITTEN A REVIEW LIKE THIS FOR ANY DEALERSHIP FOR THE NUMBER OF YEARS SINCE I'VE HAD A LICENSE AND WE ARE TALKING SINCE 1992. DR. THEODORA MANOLAS More

Great experience at this dealership. They treat people very respectfully. I plan to purchase my next BMW here in te future. They make the BMW name what it should be. Prestige, excellence, and the best veh very respectfully. I plan to purchase my next BMW here in te future. They make the BMW name what it should be. Prestige, excellence, and the best vehicle in the world. Clean atmosphere, comfortable, and a gorgeous showroom. More

The service was excellent compared to other service centers I went to. I didn't wait long and the consultant explained what they did on my car. The problem was corrected and I'm very satisfied. The p centers I went to. I didn't wait long and the consultant explained what they did on my car. The problem was corrected and I'm very satisfied. The people and the service given to my car was more than what I had expected. More

I had Mat before as my Service rep. He is very kind Respectful and explains what need to be done. Wonderful Personality. Always with a good attitude.All of the service people from when I drop off the c Respectful and explains what need to be done. Wonderful Personality. Always with a good attitude.All of the service people from when I drop off the car to when I pick it up are very nice.The only thing I suggest is that I feel I should be able to get a BMW loaner when needed. I have to say The Reps always accomidate me and some how I luck out and get a BMW Loaner I thank everyone there for that. Ahain Thank you for making my visit to BMW a pleasant one. Carmelina Oliveira More

I just purchased a new car from Rallye. I love my car, and I love the atmosphere at Rallye. You have the feeling of a luxurious, high-end dealership, which is quite nice. The only complaint I have about and I love the atmosphere at Rallye. You have the feeling of a luxurious, high-end dealership, which is quite nice. The only complaint I have about the dealership is that my dealer, Richard DeAngelo, only responds by e-mail, and with a one sentence response at that. He is very nice and friendly in person, and easy to get along with in person, but he is impossible to reach by phone. Does not answer phone calls or respond to phone messages. Only communicates by e-mail. His e-mail lists his direct phone line and cell phone. I left him numerous messages on his direct line, on his cell phone, and with the main reception desk. Did not receive a single call back. Only received a short one sentence e-mail. But I had many questions regarding my vehicle that I needed answered. Needless to say, future phone calls and messages were not answered either. Only corresponded by e-mail, so it took a long time to figure things out, because there was a lot of back-and-forth that could have been avoided with one simple phone call. If you want personal service, this may not be the dealership for you. However, the atmosphere is beautiful, and the general mood is respectful and friendly. More

We have been customers at Rallye BMW for many years. In addition to the superb organization, their obvious corporate dedication to customer satisfaction regardless of the situation, I can honestly praise R addition to the superb organization, their obvious corporate dedication to customer satisfaction regardless of the situation, I can honestly praise Rallye BMW for their CONSISTENCY of excellence. Whenever I think about leasing a different brand for my next car, I start to remember the way my family and I were always treated when we needed servicing and I realize that I would have to be crazy to subject ourselves to that standard level of dealer abuse. More

The service at Rallye is superior as always. Usually I have an appointment for my car, but this time I didn't. We called Matt Carlson and he in turn, left us a message that if there was a problem with one have an appointment for my car, but this time I didn't. We called Matt Carlson and he in turn, left us a message that if there was a problem with one of our cars, we should bring it in the next morning and he would take care of it. From the moment I pulled my car into the bays,spoke with the greeters and then with Matt,the BMW experience was professional as ever.They gave me a loaner car and within 15-20 minutes I was on my way home. About 3 hours later my own car was ready. Thank you for your terrific service and professionalism. More

1- IT TOOK THE TOW CAR COMPANY 2 1/2 HOURS TO REACH ME AT 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MOR 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MORNING. 3-I WAS CALLED FRIDAY AT 4:30 TO TELL ME THAT THE CAR WAS READY. IT TOOK ABSOLUTELY TOO LONG TO REPLACE A SIMPLE POWER STEERING HOSE AND I DIDN'T HAVE A RENTAL CAR TO USE. I WAS TOLD THAT BMW SENT THE WRONG PART. BUT, WHATEVER THE CAUSE, I WAS DENIED USE OF THE VEHICLE FOR A PROLONGED PERIOD OF TIME. THANK YOU, WILLIAM DALESSANDRO More

I recently purchased a new 2011 335i X-Drive from Rallye BMW. My experience prior to this purchase was only with Rallye's service Dept. I had purchased a BMW from another dealer and found Rallye to have BMW. My experience prior to this purchase was only with Rallye's service Dept. I had purchased a BMW from another dealer and found Rallye to have incredible service. When it came time to let go of my 2002 BMW 325xi, I asked the service rep for the name of someone in sales he would recommend, he put me in with Brian Cano. Brian was a pleasure to work with and a professional through and through. Brian stayed in contact with me throughout the entire process. I already knew what to expect from the service dept. but was reallu happy when Brian walked me through the entire facility and showed me everything from the accessories store to the garage where there must have been enough space for 50 mechanics... and it was clean! A+ in my book for Rallye... and Brian! Thanks for a great experience. More