Rallye BMW

I brought car in for a recall. Car was returned with my phone book dumped from the car's voice activated phone system. I was told by Kevin Park and his "helper" that I put too many names in phone book. Of phone book dumped from the car's voice activated phone system. I was told by Kevin Park and his "helper" that I put too many names in phone book. Of course this is impossible since phone worked when I brought car in and didn't when I picked it up. This was a stupid, insulting and dishonest response to something that clearly occured while car was in BMW's care. I was also told to "go up and find someone in service to help me" while three apparently useless gentlemen were just sitting around at the loaner desk and should have offered to call service for me. I have always had excellent service from BMW and am shocked over this event. More

Dennis in service department is highly experienced and very helpful. He knows everything about the service and get things done quickly without wasting time. I would like to keep him as my main contact. He very helpful. He knows everything about the service and get things done quickly without wasting time. I would like to keep him as my main contact. He has always helped me in easy uderstanding of the problem with the vehicle. Good Luck!! More

The major problem I have had with Ralleye service department is communication - the past 2 service visits for my X5 have had the car remain at the dealer overnight with that information being communi department is communication - the past 2 service visits for my X5 have had the car remain at the dealer overnight with that information being communicated to me at the very end of the day - this compounded with the fact that when i brought the car in i was told it would be ready that evening makes this very frustrating More

my first visit to Rallye bmw was the best experience ive ever had a a dealership. i usually to hassle bmw and i cant believe that i didnt try Rallye BMW before hand. Even though i had never been there befor ever had a a dealership. i usually to hassle bmw and i cant believe that i didnt try Rallye BMW before hand. Even though i had never been there before and i didnt know anyone at this venue,i felt right at home. i had my car towed in for engine problems so i wasnt even there when it was dropped off. As i walked in, i was looking around like a tourist. i was really impressed with how professional and clean the place looked. Someone came to me and asked if i was picking up a car before i had gotten to the front desk and had my car ready for me to get in and go right away but i took the time out to find my service adviser. Dennis greeted me and we talked as if we knew each other for years. he answered all of my questions and my concerns very throughly and had my car ready for me within 24 hours which was a surprise. I sent my car to Rallye with a number of problems. i didnt expect to see my car for at least a week. i couldnt be happier More

Love her!!!! Nice to work, Great follow-up!!! Takes care my two cars!! I have purchase two cars from Rallye BMW one pre-own certifed 2006 325i for one of my Kids, its always serviced at Rallye never a probl my two cars!! I have purchase two cars from Rallye BMW one pre-own certifed 2006 325i for one of my Kids, its always serviced at Rallye never a problem!! My second BMW is 2010 335i with M Package fully loaded that treated liked my 3rd child by myself and Rallye Service Team and Headed by my Service Adviser Carol!!!! Love this PLACE!! Thank You, Marc Sachs More

We went to Rally and were introduced to Brian Cano. Our experience with Brian and all other staff was just excellent. Everyone was very eager to help with any questions we had. We did buy a 528i and have experience with Brian and all other staff was just excellent. Everyone was very eager to help with any questions we had. We did buy a 528i and have been very satisfied. All the other staff members we met with were very friendly and the experience we had at Rally was a pleasure. More

Had to bring in my X-5 due to a noise coming from the rear end. I made the appointment 2 weeks in advance and requested a loaner. I did it 2, yes 2, weeks in advance so I would not have a problem getti rear end. I made the appointment 2 weeks in advance and requested a loaner. I did it 2, yes 2, weeks in advance so I would not have a problem getting a loaner. When I leased the car I was promised that all loaners would be BMW's. That was a selling factor for me because in the past I have leased from Competition Imports and the loaners were not BMW's. I brought the car in and was told they would be bringing me a 5 series loaner. Checked in with Kevin. He brings me over to the Enterprise Desk and they walk me out to a Chevy Impala. she told me no more BMW loaners since 8am that morning. So much for making the appointment 2 weeks in advance. I was in too much of a hurry to start complaining. As I pull away I see that the car is completely on empty. EMPTY! LIGHT FLASHING! The interior of the windshield was filthy and the car had an odor to it. When I returned it the next day I complained at the Service Desk about the loaner and the woman told me to take it up with Enterprise. The Enterprise manager apologized and told me that they ran out of cars that morning and had to bring in cars from the fleet that was about to be sold off. Lucky me. By the way, I made sure that loaner was returned the way I received it, with no gas! Not Happy. I wonder if they would have given me a Chevy loaner if I had a 750? More

This is my 3rd BMW & each was leased from Rallye BMW because of their competence and their professional, yet friendly environment. There is no place else for me and for my Beamers. Anypne I know who because of their competence and their professional, yet friendly environment. There is no place else for me and for my Beamers. Anypne I know who is interested in buying / leasing, I send them to Rallye BMW because they look out for what you need - even when you didn't know you needed it. Anyone needing servicing, I send them to Rallye. It's a family and that makes all the difference! More

I had a very good experience in dealing with Rallye BMW. The service manager Matthew Carlson was wonderful, he kept me informed daily on the progress of the service that I was having done. I recommend this The service manager Matthew Carlson was wonderful, he kept me informed daily on the progress of the service that I was having done. I recommend this dealership highly Thank you Lucille Bertolino More

I had a shattered back window. They said they will investigate it and let me know the reason for shattering. They said cold wheather and snow could be the reason for it. Dennis Deljanin (service advis investigate it and let me know the reason for shattering. They said cold wheather and snow could be the reason for it. Dennis Deljanin (service adviser) call me the same day and let me know Rally will replace the window and cover the cost. I was so happy to hear that. The next day they replace the window. I am very appreciative of what Rallye BMW has done for me and I can strongly recommend their service for other BMW owners. More