Rallye BMW

To whom it may concern, I recently brought my 535xi in for service, as my dashboard was all lit up and looked like the tree at Rockefeller Center. I was escorted to the desk of Mr. Kevin Cone who took dow for service, as my dashboard was all lit up and looked like the tree at Rockefeller Center. I was escorted to the desk of Mr. Kevin Cone who took down some pertinent information. I explained what was wrong with the car. Later that day, he must have called at least 3 times! Great follow up. I received my car the next day in the afternoon. It was all fixed and washed. This is why I have purchased my vehicles from Rallye, and schlep from Astoria, rather than go to the 2 dealerships that are near me that would make the most sense. Kind regards, William Kokoris More

GREAT CUSTOMER SERVICE IS IMPORTANT WHEN IT COMES TO SERVICING YOUR VEHICLE, AND AT RALLYE SERVICE DEPARTMENT YOU RECEIVE FRIENDLY, PROFESSIONAL HELP AND CUROSITY. MOST IMPORTANT YOUR CAR RECEIVE THE SE SERVICING YOUR VEHICLE, AND AT RALLYE SERVICE DEPARTMENT YOU RECEIVE FRIENDLY, PROFESSIONAL HELP AND CUROSITY. MOST IMPORTANT YOUR CAR RECEIVE THE SERVICE IT NEEDS. NICOLE LATTA More

George is a nice and patient from the very start. He doesn't push and let you know everything you need and make your own decision. We appreciate his truth telling in the whole processes. He's very quick doesn't push and let you know everything you need and make your own decision. We appreciate his truth telling in the whole processes. He's very quick in responding all the questions during the purchase processes. We like his style and would recommend him to any friend who's to buy a BMW. More

Unfortunately need 3 trips in 2 weeks to fix one problem with fuel pump. Two of the visits required leaving vehicle for multiple days. This should have been resolved in one visit and in one full day. I was with fuel pump. Two of the visits required leaving vehicle for multiple days. This should have been resolved in one visit and in one full day. I was told they would look into some type of remuneration. To date no response has been forthcoming. More

I purchased a 2010 535i from Rallye. This car was a loaner car so technically a used car without a previous owner. BMW gave me good money for my trade in and since they are changing body types in 2011 loaner car so technically a used car without a previous owner. BMW gave me good money for my trade in and since they are changing body types in 2011 for the 5 series they discounted the car quite a bit. This along with free car washes from the promotion at the time and "The Ultimate Driving Machine", I am happy just sitting being in the car even if I am stuck in traffic. Everyone there was extremely professional and courteous. I would highly recommend Rallye Motors. More

Excellent service, very accomodating and made it very easy to buy a new car. George Javier was very attentive, followed-up with me throughout the process and made the experience a very easy one. Everyo easy to buy a new car. George Javier was very attentive, followed-up with me throughout the process and made the experience a very easy one. Everyone I interacted with at the dealership was pleasant and helpful. More

I purchased a 2011 BMW on July 8, 2010 from Mr. Bill Wagner. On this date we mutually agreed to the signed contract which I was most pleased with. The day before delivery, Mr. Wagner informed me the c Wagner. On this date we mutually agreed to the signed contract which I was most pleased with. The day before delivery, Mr. Wagner informed me the contract needed to be modified, thereby increasing my monthly payment. This caused me much distress and confusion, and I seriously considered walking away from the deal. A discount which was applied to the deal on July 8 allegedly did not apply to a 2011 3 series which I planned to lease. I was informed of this the day before delivery, under the guise of, "it's still a great deal!" I was deeply disappointed that a car dealership as reputable as BMW would hold the customer responsible for its employees mistakes, and this is not acceptable. What saved my first experience from being a complete failure with BMW was Mr. Wagner's friendly deportment and the BMW dealership's agreeing to the original, SIGNED contract. If not, this deal would have been dead in the water. If Mr. Wagner was following employee protocol when attempting to modify a signed contract, BMW seriously needs to consider reevaluation of procedures and best practices. If he attempted to modify a signed contract after realizing mistakes on his own, well, his credibility and professionalism are extremely suspect. This unfortunate experience has indeed been rectified in my BMW's performance. I truly love the car, and understand why it is referred to as a "machine." More

This was my first BMW purchase and I must say Rallye BMW was great. My client advisor was Robert Wachsman and he was great. I was searching for a few weeks and Robert found the car that I wanted. Excellent was great. My client advisor was Robert Wachsman and he was great. I was searching for a few weeks and Robert found the car that I wanted. Excellent service and the car is great. Just a great experience. Paul C. More

the appointment was for service while I wait they told me 1 hr & thats was it. Everyone was nice. All the work was none. The car was cleaned. The waiting area was clean & comfortable. Every employee I can in 1 hr & thats was it. Everyone was nice. All the work was none. The car was cleaned. The waiting area was clean & comfortable. Every employee I can in contact with was friendly & willing to help me with any of my needs. More

bill wagner was probably the best car salesman of all time.. i highly recommend him to anyone looking to purchase or lease a new bmw....................................................................... time.. i highly recommend him to anyone looking to purchase or lease a new bmw...................................................................................................................... More