Rallye BMW

Our experience at Rallye exceeded our expectations. George is professional, friendly, knowledgeable about the BMW brand and product, and efficient. George made us feel very comfortable and relaxed in George is professional, friendly, knowledgeable about the BMW brand and product, and efficient. George made us feel very comfortable and relaxed in our process and never felt any pressure from him. He was very responsive to all of our questions throughout our process. Despite a last minute snag that was quite stressful, George was very flexible and helped us work things out and we were able to execute our transaction on time. This is our first BMW - but we already feel loyal to the brand and to Rallye! More

Part of the reason we have 2 BMWs is the car itself,the other reason is the service department.Always greeted cordially and each and every time there is a loner vehicle available and we are taken care of e other reason is the service department.Always greeted cordially and each and every time there is a loner vehicle available and we are taken care of efficiently and quickly. Kudos to a great service department More

Beautifull, state of the art dealership. Great and professional service. Kevin Park helped service my 2011 550i. He was courteous, informative and very professional. All my service requests were fu professional service. Kevin Park helped service my 2011 550i. He was courteous, informative and very professional. All my service requests were fulfilled. D. Kalman More

I had a unexpected repair that needed to be taken care of at once. I was met with understanding and was taken care of immediately, all of my requests were met. I was pleased that it was not a problem for at once. I was met with understanding and was taken care of immediately, all of my requests were met. I was pleased that it was not a problem for them to meet my needs without an appt. More

As this was a new car---David was extremely responsive, as he always is, and addessed the problem immediately--Also, a short follow-up visit was scheduled and I was finished in 15 minutes. Always a good e as he always is, and addessed the problem immediately--Also, a short follow-up visit was scheduled and I was finished in 15 minutes. Always a good experience. More

Anthony was excellent! He was very attentive and accommodating. He made sure I had a loaner car waiting for me. He was in touch with me, giving me updates on the status of my car. He made sure th accommodating. He made sure I had a loaner car waiting for me. He was in touch with me, giving me updates on the status of my car. He made sure they found the problem and corrected it. More

MY 2009 X5 needed its 45,000 mile service. Was able to set up an appointment easily. When discussing what needed to be done, it was also determined that the fuel injectors needed to be service. Initially set up an appointment easily. When discussing what needed to be done, it was also determined that the fuel injectors needed to be service. Initially I thought that it was an addon since it is not covered on the free maintenance plan. When I got the vehicle back it did accelaerate much smoother. Don't know if the fuel injector service was the reason but I want to believe so since the other service was a routine oil change. This is my 4th X5 and have laways delat with Ralleye. More

George answered all my questions prior to and after delivery. He knew all the answers and got back to me promptly on questions that needed research. He was courteous and friendly and presented the veh delivery. He knew all the answers and got back to me promptly on questions that needed research. He was courteous and friendly and presented the vehicle I was interested in very clearly. Amanda explained the financing options very well and came up with rates that were better than I could obtain on my own. More

I have been a very loyal customer and have spent over $4,000 this year on repairs to my car. I have consistently been given a hard time about things that should be routine and friendly. For example, th $4,000 this year on repairs to my car. I have consistently been given a hard time about things that should be routine and friendly. For example, this company is the only place that has been under the hood of my car in the last year and they have done many repairs and services. This last time, I was told they were having trouble opening the hood. They finally got it open (after a full day of waiting). There was a problem with the bolts or something. They wanted to charge me for a very minor lube and fix. These guys have been the only folks that ever lifted the hood. If there was a problem in the past, only they would have either spotted it or caused it. Either way, given how loyal I have been, this should have been a no brainer to take care of. Also, they have all of our records in their system. However, they never seem to look at them whenever we go. This last time the "tech" told Mr. O'Neill there was an oil leak or something. I told Mr. O'Neill that his company had already done a ton of work fixing leaks and changing gaskets. It turns out there was no leak at all. It seems the last time they worked on the car, they did not clean up the engine so it looked like a leak. This is ridiculous. Either the tech made up the leak problem to see if I would bite or the prior crew should have done a better job. If they had looked at the records before hand, they would have seen all of the work done. Finally, they sent us a card saying we are in there "platinum" club and entitled to a 15% discount on repairs and labor. Great. Except that my wife forgot to bring the card and we didn't realize until after the bill was paid and the car home that they did not provide the discount. When we called they gave the lame excuse that the card needs to be presented at time of service. So basically, despite the computers and the invitation to be in the plan, that fact is not stored or kept up to date when you visit. Usually, when you have a loyalty card, you can simply give your phone number and the fact that you have a card appears. Not with these guys. And don't get me started about the visit I had before this one. In March of this year, I did a lot of maintanence work on the car which cost me about $3,200. This work included cleaning the fuel injectors and changing the engine coolant. In August of this year, my wife took the car back for some additional work (on the car door). After inspection, the tech recommended some additional work including cleaning the fuel injectors and changing the engine coolant. Not aware that they had just done this work, my wife said ok. When she came home with the invoice I was beside myself. How could they possibly recommend work that they had done only a few months earlier. Doesn't anyone there look at the service records! I called back and left a message. They agreed not to charge us for the work. Very nice. They agreed not to charge me for work they should never have done in the first place. What if I didn't keep my prior invoice? How could I have ever objected. I thought it was part of the dealership's service to keep a record of all work done. And did they offer my anything for my troubles, No, of course not. A simple refund, that's it. I am not sure if these guys are dishonest or just incompetant, but it is getting annoying and extremely frustrating. More

Joel couldn't have been any easier to work with. He explained everything well. Both he and Louis were patient while explaining the ins and outs of the car. I would highly recommend your dealership. explained everything well. Both he and Louis were patient while explaining the ins and outs of the car. I would highly recommend your dealership. More