Rallye BMW

I decided to purchase a BMW because of the reputation that they had with the service and maintenance for their cars. Unfortunately when I talk to my other friends with BMWs that get their services from o that they had with the service and maintenance for their cars. Unfortunately when I talk to my other friends with BMWs that get their services from other dealers, their experience is definitely much better than mine. Rallye did give me a good price on my car originally, but are rather cheap on the service side of things. When I had a minor issue with my oil level, I was told to find Castrol GTX oil and top it off myself. And when I couldn't find that oil, as not every place carries it, the information I got about alternative solutions was rather inconsistent. In fact, after I topped it off with Mobil 1 Synthetic oil, there was a problem with the car's crank/start-up. This got me rather upset, and in May 2011, I took the car to have it serviced. At that time it was about 11 months after I had purchased the car. I suggested that they check the crank mechanism, there was a recall on the car that they took care of, and I suggested that they change the oil for it as well as the oil was not changed since the car was purchased (and quite frankly this was an 2010 model that probably had the original oil in it from earlier that year never changed). I was told that even though the oil level dropped, leaving me to top it off, that I couldn't get the oil changed. The reasons given me was that I only had 10,000 miles on the car (which I still think is absurd not to change the oil for that long) and that I was a couple weeks shy of a full year since I purchased the car. So I didn't have the oil changed at that time, however, had the service done, which worked out ok. Literally two or three weeks later, I received a phone call telling me that I need to bring the car in for an oil change as it was "now due for one." I asked to schedule an appointment, and found out that I was expected to sit at the dealership for 2 hours as they service the car for an oil change. I told them that I didn't have time in my busy schedule for that, and they refused to offer me a service car (a common method used by other BMW dealers from what my friends have told me). This made me furious, as I had left the car with Rallye just a few weeks earlier asking them to change the oil then, and they refused! That system is just absolutely absurd! What's worse is that when my wife ended up taking the car to the dealer for the service, they told her that she can probably wait another few months to get it done. The reason given was that the car may have needed another service in the near future. It's a good thing that I was not there in person, because I would have probably made a scene. I called and insisted that the service be done that day, and finally it was taken care of after much grief. I am sorry to say it, but Rallye's reputation for service in my opinion is poor, inflexible, and inefficient. I will definitely NOT buy another BMW in the future, even though the cars themselves are phenomenal. More

The professionalism of the staff at Rallye is incredible. Rich DeAngelo made sure that all our needs were met in both returning a lease and purchasing a new one. He was there every step of the way to ensur Rich DeAngelo made sure that all our needs were met in both returning a lease and purchasing a new one. He was there every step of the way to ensure that our transition between cars was smooth and easy. We have dealt with other BMW dealers and they cannot compare to the knowledge and customer satisfaction that Rallye possesses. We will always recommend Rich to anyone who's looking for a great car buying/leasing experience! More

the service in Westbury is always excellent. I've never had a bad experience. From the minute I pull in until I get my loaner it is always pleasant. They offer you bottles of water on hot days while you wa had a bad experience. From the minute I pull in until I get my loaner it is always pleasant. They offer you bottles of water on hot days while you wait. The service staff couldn't be more accomadating. I've always felt like they treated me like a Queen. Always a great experience dealing with Ralley BMW, from the salesperson (Rich D'Angelo)who you feel is giving you the best deal, to the service department (Chris Blanco)who listens to all your service needs. I would definitely recommend this BMW dealership. More

The Rallye dealership is superb. I have a few BMW's from different dealerships, but Rallye's service is far superior. My sales representative, Denny Kwon is amazing and calls to check on me/remembers my vo different dealerships, but Rallye's service is far superior. My sales representative, Denny Kwon is amazing and calls to check on me/remembers my voice when I call. My service advisor, Dennis Deljannin, is the most professional, efficient and genuinely kind advisor I have ever worked with. Rallye makes me even more proud than I already am to be a BMW lover. Thank you to the Rallye BMW family. More

the service in Westbury is always excellent. I've never had a bad experience. From the minute I pull in until I get my loaner it is always pleasant.Even when I'm leaving the cashier always has a smile and had a bad experience. From the minute I pull in until I get my loaner it is always pleasant.Even when I'm leaving the cashier always has a smile and well wishes for me. More

Bert as well as the entire staff was great from the time we were greeted at the door until we left with our 328xi wagon. Bert did not use high pressure sales but instead made sure that we were buying the r we were greeted at the door until we left with our 328xi wagon. Bert did not use high pressure sales but instead made sure that we were buying the right vehicle for our family. He personally followed up to make sure everything we needed done to the vehicle was repaired. My wife won't go anywhere else after comparing her experience with Ford vs Rallye. Keep up the good quality and everyone will continue to return and recommend Rallye I know we see the value of the total experience. Sandy is already talking about our next car and the delivery in Deutschland. Thank you Bert you have customers for life. Dan & Sandy More

I have been a Rallye customer since 1990. They are professional, attentive, caring and there is NO sales pressure to purchase or lease any car. They care about the customer and I definitely recommend professional, attentive, caring and there is NO sales pressure to purchase or lease any car. They care about the customer and I definitely recommend my salesperson, Richard DeAngelo, for any purchase or lease needs. More

I would recommened this dealership because the staff is extremely friendly and helpful. The facility itself is very big and offers lots of areas for you to wait comfortably for your car. extremely friendly and helpful. The facility itself is very big and offers lots of areas for you to wait comfortably for your car. More

Repeat client of Rallye now on my fourth BMW. Absolutely love my sales advisor Nick Soldo. He is an extremely competent individual who knows his product. love my sales advisor Nick Soldo. He is an extremely competent individual who knows his product. More

I went to Rallye BMW because I had a rather unpleasant experience with another, local dealership. I was very pleased with the efforts of Ann to make my experience with Ralleye a memorable one. She not o experience with another, local dealership. I was very pleased with the efforts of Ann to make my experience with Ralleye a memorable one. She not only took he time to help explain all the options that I wanted for my new car, but she also suggested a different color scheme for the interior that might fit better with the car color I had chosen. Thankfully, I took her advice! Very personable, very communicative, and thank you for all the timely answers to the myriad of questions I had during this process. More