Bert Vargas

Bert, you have been incredibly helpful throughout the entire car-buying process, and I truly appreciate his patience, professionalism, and support! Thank you again! 🙏 entire car-buying process, and I truly appreciate his patience, professionalism, and support! Thank you again! 🙏 More

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I had an outstanding experience working with Bert Vargas at Rallye BMW, and I can’t recommend him highly enough. From the moment we started talking, Bert set a completely different tone than what most peopl at Rallye BMW, and I can’t recommend him highly enough. From the moment we started talking, Bert set a completely different tone than what most people expect at a dealership. He was extremely thorough without ever feeling pushy, answered every question I had (and some I hadn’t thought to ask yet) with clarity and patience, and made what could have been a stressful process feel smooth and genuinely easy.What really stood out was his communication. Bert was responsive, knowledgeable, and consistently focused on making sure I felt informed and comfortable every step of the way. He has that rare combination of professionalism and a personable, easygoing style that immediately puts you at ease. You can tell he actually cares about getting things right for the customer rather than just moving the deal along.Bert went above and beyond to handle every detail properly, and I walked out feeling confident, well taken care of, and glad I chose to work with him. If you’re visiting Rallye BMW for sales or service, ask for Bert Vargas — you’ll be in excellent hands. More

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Bert was a joy to work with -- we've worked with him through 2 leases and now one purchase; he is forthright and direct and delightful and very, very patient with us as we went back and forth a lot on o through 2 leases and now one purchase; he is forthright and direct and delightful and very, very patient with us as we went back and forth a lot on our next steps. It's a little far out for us but we keep going back because of the personal relationship with Bert (who was actually recommended by a friend of ours who also leased from him). Wholeheartedly recommend him and if you're in the market for a BMW in the greater New York metro area take the drive out to LI and talk to Bert first. More

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We just picked up our second BMW X5, and we couldn’t be happier with the experience thanks to Bert! We were looking for a very specific, rare combination—Tanzanite Blue exterior with an Ivory White interio happier with the experience thanks to Bert! We were looking for a very specific, rare combination—Tanzanite Blue exterior with an Ivory White interior. We reached out to Bert back in September, and he called us right back to let us know one coming off a lease would be arriving in November. He stayed on top of it every step of the way and made the whole process seamless. If you want a client advisor who truly listens and delivers, go see Bert! More

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Clean facility Courteous staff Knowledgeable staff Patient Excellent customer service Accommodations made for children Respectful staff Patient Excellent customer service Accommodations made for children Respectful More

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Me and my wife went looking for a car at Rallye BMW and we both agree this was the most pleasant buying experience we have ever had . From the moment we walked in we were treated with smile and professiona we both agree this was the most pleasant buying experience we have ever had . From the moment we walked in we were treated with smile and professionalism from everyone at the dealership. Bert made the buying process quick and easy and was very transparent on the whole buying process. We bother definitely recommend this dealership to anyone looking a for BMW. More

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I had a great experience buying my BMW. From start to finish Bert made the entire process incredible easy and stress free. They kept me informed throughout the process to the point that I From start to finish Bert made the entire process incredible easy and stress free. They kept me informed throughout the process to the point that I was able to see the ship carrying my BMW from Germany to the US Thanks again for all the help and for make the experience of buying my first BMW so enjoyable More

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We have been working with Bert Vargas at Rallye BMW for several years and several cars. Last week we leased a new 2027 531i. The experience with Bert and Sharonda, the finance manager made the acquisition several years and several cars. Last week we leased a new 2027 531i. The experience with Bert and Sharonda, the finance manager made the acquisition pleasant and easy. No nonsense no haggling Bert and Rallye put the customer first and makes the entire process easy. More

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We had an amazing experience with our car dealer! He made the entire process smoother and easier than we have ever experienced when purchasing a car. He was professional, attentive, honest, and genui He made the entire process smoother and easier than we have ever experienced when purchasing a car. He was professional, attentive, honest, and genuinely cared about making sure we were happy. He even surprised my husband and me with thoughtful little gifts, which made the experience even more special. We truly appreciate his exceptional service and would highly recommend him to anyone looking for a stress free car buying experience! More

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I brought my nearly new 2026 BMW M2 to Rallye BMW after the rear lower diffuser became detached during normal driving. Shortly before I noticed the problem, I had driven through a puddle on the highway. I the rear lower diffuser became detached during normal driving. Shortly before I noticed the problem, I had driven through a puddle on the highway. I did not strike a curb, road debris, a pothole, or anything else. Once the diffuser came loose, part of it contacted the ground and was damaged. Rallye’s technician confirmed that the diffuser was damaged and that tabs on the supporting trim piece were broken. Nevertheless, Rallye denied warranty coverage, classifying the problem as “outside influence.” What Rallye did not do was identify any impact point, show me evidence that the vehicle had struck something, or explain precisely what the alleged outside influence was. Their conclusion appeared to be based solely on the fact that parts were broken, even though my position from the beginning was that the diffuser detached first and was damaged afterward. I declined to pay Rallye for the repair and took the car to an independent automotive specialist who routinely works on high performance sports cars, exotic cars, and luxury vehicles. He inspected the vehicle, secured the remaining portion of the diffuser at no charge, and ensured that the car was completely safe to drive. I am leaving for vacation and needed to know that the vehicle was secure and safe for the trip. The specialist confirmed that it was. When I return, I intend to take the car back to him for the permanent repair unless Rallye contacts me and agrees to resolve the matter. He estimates that replacing the affected piece, including installation, will cost approximately $350. That estimate makes Rallye’s decision even more disappointing. My wife and I purchased two BMWs from Rallye within roughly six months. I purchased my 2026 BMW M2 in November 2025, and my wife purchased an additional BMW in May 2026. Despite that recent business and the possibility of future purchases and service, Rallye was apparently willing to lose our confidence and future business over a repair costing approximately $350 at retail. Unfortunately, this was not my first frustrating experience with Rallye’s service department. I purchased additional tire and wheel protection coverage with my vehicle. On a previous occasion, when tire repairs were needed, I was initially told that I would have to pay a deductible despite the additional coverage I had purchased. Thankfully, my salesman, Bert Vargas, intervened on my behalf and helped get that matter resolved. Bert has been an excellent salesman and has consistently been responsive, helpful, and willing to advocate for me. My criticism is not directed at him. In fact, the fact that he had to intervene illustrates the difference between the excellent assistance I received from my salesman and my repeated frustrations with Rallye’s service and customer care departments. Before posting this review, I contacted dealership management directly, explained the diffuser situation in detail, and gave them a clear opportunity to respond. I provided a specific deadline simply asking them to acknowledge the matter and tell me how they intended to proceed. That deadline passed without even the courtesy of a response. This is no longer primarily about the cost of the repair. It is about Rallye BMW refusing warranty coverage without identifying any actual impact or outside cause, a recurring lack of satisfactory customer service, and management failing to respond when given a final opportunity to address the problem professionally. BMW calls its vehicles “The Ultimate Driving Machine.” Unfortunately, my experience with Rallye BMW’s service, warranty decisions, and customer care has not come close to meeting that standard. An "Ultimate Driving Machine” should be able to drive through a puddle on the highway without being damaged. If it cannot, that is precisely what the warranty should cover. Fix it. They refused. Rallye BMW has lost a customer. More

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