Rallye BMW

My service experience was awful.While making my appointment,I was promised by Moses I would be serviced in 1 to 1 and a half hours, so I decided not to take a loaner and wait.I told him any day was appointment,I was promised by Moses I would be serviced in 1 to 1 and a half hours, so I decided not to take a loaner and wait.I told him any day was fine.He replied as log as I did not need a car I could come the next day.When I arrived there was no record of my appointment but I could still be serviced in a timely manner,so I decided to stay.After 1 and a half hours I received a call from David O'Neill informing me they still needed 20 more minutes,1 hour later I was finally gone after receiving a card promising a free detailing for poor service.That was nice but I did not think I would be back.The next time I started the car the engine hot sign STILL went on, I hope they did a better job on my brakes. The following day I received a call from Moses inquiring as to my whereabouts.I informed him that I was in yesterday and service was awful,which he replied it was probably because you came the wrong day and he hung up.Instead of apoligizing for his error he tried to make excuses! More

I enjoyed my visit at Rallye. All service personnel have been friendly and very accomodating. The wait was relatively short and there were no surprises. Coffee is free and plentiful. Wall Street Journals ar been friendly and very accomodating. The wait was relatively short and there were no surprises. Coffee is free and plentiful. Wall Street Journals are provided and other reading materials as well.All my questions and concerns were answered clearly and concisely. More

Rallye BMW is truly a class act. Before purchasing our BMW, we visited numerous other BMW dealers in the greater NY metroplitan area, and none approached the helpfulness and overall manner of the sales an BMW, we visited numerous other BMW dealers in the greater NY metroplitan area, and none approached the helpfulness and overall manner of the sales and service staff. There is no question that we will choose Rallye BMW for all our future servicing and sales needs. More

My tire light went on and I did not have an appointment but drove into the service area and was treated with kindness and respect. I had to pick up my grandson from school and they expedited my service. M but drove into the service area and was treated with kindness and respect. I had to pick up my grandson from school and they expedited my service. My tire had a nail and needed to be replaced. They also did the annual service that saved me another trip. I would recommend this dealership the entire staff has been honest and friendly. Excellent satisfaction thank you and keep up the good work Florence Redmond More

I have just picked up my 5th BMW and have just ordered my 6th BMW from Rallye. The only reason I would recommend Rallye is my loyalty to George Javier who I have dealt with for years. As far as my last few 6th BMW from Rallye. The only reason I would recommend Rallye is my loyalty to George Javier who I have dealt with for years. As far as my last few visits for service goes the experience was less then what I had come to expect from Rallye in the past. Now I am not writing this to bash anyone as I am leaving the names out but I have had my 2008 X5 in the service department 3 to 4 times over the past 8 months or so for the basic same reason, noise in the front end. The first trip they changed a wheel bearing. This naturally did not fix the issue. Second trip they changed the wheel bearing on the other side of the car. Still did not fix the issue. Now this past visit the service rep comes out and says that I need tires and an alignment. The rep (Who I know is the highest grossing for the service department) was nice enough but who is he to determine what is wrong with the car? I also requested to have the rear wiper blade changed at the time and was given a bit of a hard time. I ended up getting my car back with the wiper blades replaced and told that they removed debris from the front end which was causing the noise. Naturally to my disappointment the problem still exists and leaves me totally frustrated. I feel as if the problem was addressed properly from the beginning I would not be in need for front tires or an alignment. This X5 has 24,600 miles on it there should be no reason for either. It also leaves me to believe that there are certain reps in the service department that are either trying to bang you over the head with charges or they have their hand out looking for something as if they are doing you a favor. I am just extremely disappointed and will more then likely forward this directly to BMW as I feel they should know about my experinces and how this was never made right and is just trying to be covered up with notes after the fact. More

I love to go Rallye BMW you can go without an appointment it is so convenient every time I go for service I always ask for Dennis he is always so helpful with everything. If you go to Rallye BMW for service it is so convenient every time I go for service I always ask for Dennis he is always so helpful with everything. If you go to Rallye BMW for service I recommend Dennis he is very helpful. I will always buy from Rallye and Service at Rallye More

Rallye BMW is the best, and I would never consider going anywhere else. Ryan went out of his way to help me find the right car. He is quick at responding to emails, knows what he is talking about when it co anywhere else. Ryan went out of his way to help me find the right car. He is quick at responding to emails, knows what he is talking about when it comes down to options on a car, and no hesitation in out beating BMW of Oyster Bays price. The sale was easy and quick. Rallye BMW treats their customers with respect and dignity. They are unbeatable. More