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Rallye BMW - Service Center

Westbury, NY

4.5
5,278 Reviews

5,278 Reviews of Rallye BMW - Service Center

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July 10, 2018

Outstanding Outstanding... in all areas. Everyone was professional and knowledgeable. I have worked with Mitch in the past and I will continue to do so. He is fan More

by MNASH731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Messling
Jul 10, 2018 -

Rallye BMW responded

Thank you for your positive feedback, we look forward to being here for all of your automotive needs in the future.

July 08, 2018

Horrible Overcharge for service. Do not test drive car before returning it to customer. Try to sell customer parts that are unnecessary and unrelated to the p More

by VOLDS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Javier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Echeverry
Jul 19, 2018 -

Rallye BMW responded

Good afternoon, I'm sorry to hear of your concerns, we strive to provide all guests with a five-star experience at competitive prices. Further, each vehicle does receive a road test upon the completion of service before it is returned to the owner. For any remaining questions or concerns please do not hesitate to contact me directly. Sincerely, Matthew Carlson Service & Parts Director mcarlson@rallyebmw.com 516-833-4863

July 08, 2018

Perfect work and reliable service Gianni is great and always prompt Very good dealership and good service overall Will lease my next car from Ralley More

by MAXSORTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gianni
Jul 10, 2018 -

Rallye BMW responded

Thank you for your positive feedback, we're glad you had an enjoyable experience at our facility!

July 08, 2018

frustrated I have sent notices of my dis-satisfaction to several people about my experience and have not heard from anyone I am very disappointed, on June 18, 20 More

by ABBEYSMINE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dennis Deljanin
Jul 12, 2018 -

Rallye BMW responded

Good evening, I'm sorry to hear of the tire issues you've experienced with your vehicle. Please know that the tires we sell are brand new and certified by BMW. I'd be happy to discuss this matter in more detail so that I can locate your records. Please reach out to me directly at your convenience. Best regards, Matthew Carlson Service & Parts Director mcarlson@rallyebmw.com 516-833-4863

Sep 19, 2019 -

ABBEYSMINE responded

Be advised back in March 2019 Chris Blanco advised me of a $250.00 credit, after it was brought to his attention at that time I had replaced 7 RFT I took him at his word and thanked him This past Sept. I came in for service and was told that two additional tires now had bubbles Advisor Cy Wiggins was sympathetic, but when they would not give me the credit never called my back and it was frustrating trying to get either one of them on the phone Total RFT replaced is 9 nine.........with wheel alingn. quite costly.

July 03, 2018

Exceptional Service and Courtesy This dealer has a team of experts that take the time to explain in simple language what it needs to be done on your vehicle. I felt like a VIP. S More

by ROCELACU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheneta Dailey
Jul 10, 2018 -

Rallye BMW responded

Thank you for your positive review, it's greatly appreciated!

July 03, 2018

its bad. after finished call service I just was waiting 1 hour out side for my car any no reason, I checked with service guys but they just said its done, it's More

by PHILIP.SHIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Tibbals
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2018 -

Rallye BMW responded

Good afternoon, Please accept our apologies for the inconvenience during your recent service visit. We do our best to keep our promise for the estimated service time on your vehicle, however, occasionally we do fall short of our goal. We hope to make it up to you during your next visit if you would give us the chance. Best regards, Matthew Carlson Service & Parts Director

July 03, 2018

After the sale, service is what counts You’re giving me a whole list of employees; very few of the Greeters (1st person you see who takes your car) introduce themselves, rather they steer y More

by CYNTI55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chy Wiggan
July 02, 2018

My info may be fradulanetly used. My info may be fraudulently used. I keep getting emails about vehicles purchased in my name, while my credit report does not show anything I don't kno More

by a1235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
peter fishbein, Aaron Marsh
Jul 12, 2018 -

Rallye BMW responded

Good evening, I'm sorry to hear that you've been receiving communications unrelated to your vehicle. We'd be happy to look into this for you. Rest assured, we don't sell or share your data with any third parties or business. Please contact me directly to further discuss this matter so I can locate your records. Best regards, Pete Fishbein Business Development Director pfishbein@rallye.com 516-833-4808

July 02, 2018

Overcharge for service/repair Charged $1400 for replace fuel pump and filter on 2004 330i that I purchased new. Very disappointed I was charged $1000 for labor!!!!!g and $400 for More

by GSKHUB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t trmenber
Jul 12, 2018 -

Rallye BMW responded

Good afternoon, I'm sorry to hear that you were dissatisfied with your recent service visit. Your feedback is very important to us as we strive to improve and perfect your experience with our dealership. I'd be happy to discuss this matter further at your convenience. Please contact me directly, I look forward to hearing from you. Best regards, Matthew Carlson Service & Parts Director mcarslon@rallyebmw.com 516-833-4863

July 02, 2018

Excellent service From the moment you driving in they take care of you real fast. And very knowledgeable about their cars Had a very good experience at this dealershi More

by YASSERBAEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2018 -

Rallye BMW responded

Thank you for taking the time to provide feedback regarding your recent visit to our dealership. Our desire is to exceed all of your expectations in fulfilling your automotive needs.

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