Rallye BMW - Service Center

The major problem I have had with Ralleye service department is communication - the past 2 service visits for my X5 have had the car remain at the dealer overnight with that information being communi department is communication - the past 2 service visits for my X5 have had the car remain at the dealer overnight with that information being communicated to me at the very end of the day - this compounded with the fact that when i brought the car in i was told it would be ready that evening makes this very frustrating More

my first visit to Rallye bmw was the best experience ive ever had a a dealership. i usually to hassle bmw and i cant believe that i didnt try Rallye BMW before hand. Even though i had never been there befor ever had a a dealership. i usually to hassle bmw and i cant believe that i didnt try Rallye BMW before hand. Even though i had never been there before and i didnt know anyone at this venue,i felt right at home. i had my car towed in for engine problems so i wasnt even there when it was dropped off. As i walked in, i was looking around like a tourist. i was really impressed with how professional and clean the place looked. Someone came to me and asked if i was picking up a car before i had gotten to the front desk and had my car ready for me to get in and go right away but i took the time out to find my service adviser. Dennis greeted me and we talked as if we knew each other for years. he answered all of my questions and my concerns very throughly and had my car ready for me within 24 hours which was a surprise. I sent my car to Rallye with a number of problems. i didnt expect to see my car for at least a week. i couldnt be happier More

Love her!!!! Nice to work, Great follow-up!!! Takes care my two cars!! I have purchase two cars from Rallye BMW one pre-own certifed 2006 325i for one of my Kids, its always serviced at Rallye never a probl my two cars!! I have purchase two cars from Rallye BMW one pre-own certifed 2006 325i for one of my Kids, its always serviced at Rallye never a problem!! My second BMW is 2010 335i with M Package fully loaded that treated liked my 3rd child by myself and Rallye Service Team and Headed by my Service Adviser Carol!!!! Love this PLACE!! Thank You, Marc Sachs More

Had to bring in my X-5 due to a noise coming from the rear end. I made the appointment 2 weeks in advance and requested a loaner. I did it 2, yes 2, weeks in advance so I would not have a problem getti rear end. I made the appointment 2 weeks in advance and requested a loaner. I did it 2, yes 2, weeks in advance so I would not have a problem getting a loaner. When I leased the car I was promised that all loaners would be BMW's. That was a selling factor for me because in the past I have leased from Competition Imports and the loaners were not BMW's. I brought the car in and was told they would be bringing me a 5 series loaner. Checked in with Kevin. He brings me over to the Enterprise Desk and they walk me out to a Chevy Impala. she told me no more BMW loaners since 8am that morning. So much for making the appointment 2 weeks in advance. I was in too much of a hurry to start complaining. As I pull away I see that the car is completely on empty. EMPTY! LIGHT FLASHING! The interior of the windshield was filthy and the car had an odor to it. When I returned it the next day I complained at the Service Desk about the loaner and the woman told me to take it up with Enterprise. The Enterprise manager apologized and told me that they ran out of cars that morning and had to bring in cars from the fleet that was about to be sold off. Lucky me. By the way, I made sure that loaner was returned the way I received it, with no gas! Not Happy. I wonder if they would have given me a Chevy loaner if I had a 750? More

This is my 3rd BMW & each was leased from Rallye BMW because of their competence and their professional, yet friendly environment. There is no place else for me and for my Beamers. Anypne I know who because of their competence and their professional, yet friendly environment. There is no place else for me and for my Beamers. Anypne I know who is interested in buying / leasing, I send them to Rallye BMW because they look out for what you need - even when you didn't know you needed it. Anyone needing servicing, I send them to Rallye. It's a family and that makes all the difference! More

I had a very good experience in dealing with Rallye BMW. The service manager Matthew Carlson was wonderful, he kept me informed daily on the progress of the service that I was having done. I recommend this The service manager Matthew Carlson was wonderful, he kept me informed daily on the progress of the service that I was having done. I recommend this dealership highly Thank you Lucille Bertolino More

I have always been accomodated in the most courteous and professional manner with routine and "urgent" needs regarding my 2006 525XI BMW. The recent service involved a "cleansing" of the interior and ventil professional manner with routine and "urgent" needs regarding my 2006 525XI BMW. The recent service involved a "cleansing" of the interior and ventilation systems of my automobile. I requested these services due to - what I thought - were the causes of allergic reaction during my driving. More

I had a shattered back window. They said they will investigate it and let me know the reason for shattering. They said cold wheather and snow could be the reason for it. Dennis Deljanin (service advis investigate it and let me know the reason for shattering. They said cold wheather and snow could be the reason for it. Dennis Deljanin (service adviser) call me the same day and let me know Rally will replace the window and cover the cost. I was so happy to hear that. The next day they replace the window. I am very appreciative of what Rallye BMW has done for me and I can strongly recommend their service for other BMW owners. More

I came in for an alignment issue (car had less than 100 miles on it) and came out with a scratch. at 200 miles it was making a strange and loud sound (which they never fixed) and it came out with another s miles on it) and came out with a scratch. at 200 miles it was making a strange and loud sound (which they never fixed) and it came out with another scratch. When told about the first scratch, they said I didn't tell them soon enough. On the second visit, I thoroughly inspected the car before leaving and told them about it. They took pictures and said they would call me. One week later, no call. I called them and left a message. They responded with an EMAIL! They couldn't even pick up the phone, to tell me they were not assuming responsibility. BMW of America encouraged they cover it and here I sit with 2 scratches on a brand new (less than 1k miles) car (not to mention the alignment is still off). Avoid this dealer!!! More

I have given Rallye BMW a GREAT review because of the excellent treatment I was given during a recent repair of my 2002 BMW 745LI. A major repair had been done by this dealership to my BMW 745LI about 6 excellent treatment I was given during a recent repair of my 2002 BMW 745LI. A major repair had been done by this dealership to my BMW 745LI about 6 months earlier resulting in replacement of the valley pan. This required the disassembling and reassembling of a substantial part of the engine and its components. A problem developed subsequently, resulting in a minor oil leak from one of the parts which was disassembled in the earlier repair. When I came back to Rallye BMW to have it corrected, they were very professional, courteous and attentive to my needs and agreed to take care of the problem immediately. I was given a loaner car during the course of the repair. When I returned MY CAR WAS FULLY AND SATISFACTORILY REPAIRED AT NO CHARGE. I am very appreciative of what Rallye BMW has done for me and I can strongly recommend their service for other BMW owners. More