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5,322 Reviews of Rallye BMW - Service Center
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May 01, 2014
Five Star Service like nothing else I've experienced The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that to The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that took care of me as it was my first service. He was very friendly and thorough. I've never experienced another service center like this. It was expected for BMW. Purchasing my car was also a first class experience. If I can recommend Rich Isaac to anyone considering a BMW, I ceratainly would. He is highly knowledgable and helped me choose the right car for my lifestyle. I am so happy with my X1, I'll never own another brand again. He helped me with my purchase in Manhattan and I am so glad he made the switch to Brush Hollow in Westbury, it's much more convenient and is a lovelier dealership. Big points for RIch, he did NOT, I repeat, NOT make me feel like a "dumb girl" buying a car alone. He treated me with respect and was up front about everything. That quality I know is extremely hard to find. More
by JaclynChan
March 12, 2014
Beware!!! Won't fix damage they caused during maintenance!!!! Even after picture proof. Only offered a discount to fix the damage they caused. Ridiculous!!! Go elsewhere for your needs maintenance!!!! Even after picture proof. Only offered a discount to fix the damage they caused. Ridiculous!!! Go elsewhere for your needs More
by lmgilbert
December 19, 2013
Matt is a true professional and knows all aspects of servicing vehicles to the customers satisfaction. I have been dealing with Matt for some time now and only have positive experiences. My vehicle is servicing vehicles to the customers satisfaction. I have been dealing with Matt for some time now and only have positive experiences. My vehicle is always ready when promised to my satisfaction and he constantly communicates with me throughout the service process. I highly recommend Matt and his co-workers when in need for servicing. Rallye is the place for me even though there are closer BMW service centers to my residence. I plan on continuing my association with Rallye BMW for many years to come. More
by Judson08
Employees Worked With
December 18, 2013
I have been servicing my BMW for over a year with Rallye. Matt Carlson is by far the best of the best. He is extremely accommodating, personable, understanding and efficient; things that I expect when servic Matt Carlson is by far the best of the best. He is extremely accommodating, personable, understanding and efficient; things that I expect when servicing my car. I always tell him he needs a "that was easy" button because he makes the process effortless and worry-free. I highly recommend Matt when servicing your BMW. More
by amandell24
Employees Worked With
December 06, 2013
I used to have a friend, Henry Lou who worked for Rallye forever. I have bought 4 BMWs from him in the past 6 years. Right after he left I went to buy another car and was immediately put off by the sneaky s forever. I have bought 4 BMWs from him in the past 6 years. Right after he left I went to buy another car and was immediately put off by the sneaky sales tactics. so I drove all the way out to BMW of Bayshore to find Henry who sold me the same car for $10k less! I still had to bring my car to Rallye to get serviced as they are much close to where I live. Big mistake! Carol Muniz, was my service advisor. the whole time she spent with me she spent trying to upsell me on services I did not need. This was weird as Rallye was not like this in the past. I turned down everything. She rapid fired another bunch of services she was going to have done on the car. she said nothing about cost so I thought it was regular FREE maintenance. Guess what? when I went to pick up they car they hit me with a $330 bill. I refused to pay. they released the car only after I gave them a copy of my license and card. they promised they would not run card AND I wrote on the credit card authorization form " I DO NOT AUTHORIZE ANY CHARGE'. Next day the service manager calls me and feed me a bunch of insincere apologies and how because I am the customer I am right even when I am wrong. After 15 minutes he agrees to waive the charges. I find out later that day Rallye tried to run my credit card and it was declined. LOL! he was only calling to try and collect money! By the way, Carol emails me and tells me she clearly explained to me the charges. and said I agreed to it. I am stupid enough to agree to pay $300 to have a bottle of fuel additive to be added to my gas tank? you must be kidding me! CAROL MUNIZ. Watch out everyone. she is a sneaky one!....these people, they are all very polite and courteous but all dirty....don't believe me....next time you go and get your car serviced and not pay attention to the contracts you sign or leave a less than 5 star rating on their reviews. see what happens! More
by ericlee1970
Employees Worked With
carol muniz
October 13, 2013
David O'Neil is excellent!He is knowledgeable,personable and professional! I can always count on David and his team!!A real asset to BMW!! knowledgeable,personable and professional! I can always count on David and his team!!A real asset to BMW!! More
by Honerkamp
Employees Worked With
DAVID O'NEILL, David O’Neill
August 23, 2013
Two months ago, I purchased an x3 280i at Rallye motors in Westbury, Long Island and I was very pleased with the salesmanship of Ross Lubell. Today, my car required an unscheduled visit to the Rallye Serv in Westbury, Long Island and I was very pleased with the salesmanship of Ross Lubell. Today, my car required an unscheduled visit to the Rallye Service Dept. and while waiting for my car, I saw Ross Lubell walking by. He asked how I was enjoying my car and why requiring service and took the time to talk to the Service Mgr to resolve an issue. I have purchased several cars in my lifetime and this is the first time a salesman went beyond just selling a car. My husband and I are very pleased with Ross Lubell and look forward to working with him again. More
by LouiseNat
April 23, 2013
Lauren Mirra is amazing. I trust her her 100% I usually send her difficult things to repair, but she gets the the job done every time. She is my key person at BMW. She gets my cars in in a timley fashion, send her difficult things to repair, but she gets the the job done every time. She is my key person at BMW. She gets my cars in in a timley fashion, gets them checked out shortly after and gives me a detailed desribtion of what needs to be done. Hans Kiessling More
by hansauto
April 17, 2013
Matt is phenomenal. I have owned 8 BMWs all were purchased from Rallye and Matt Carlson is my go to guy for service at Rallye. He is extremely knowledgable and nice to deal with. Always gets me in a purchased from Rallye and Matt Carlson is my go to guy for service at Rallye. He is extremely knowledgable and nice to deal with. Always gets me in and out of service extremely fast and easy. Extremely fast to return a phone call. Couldn't be better! More
by marty1039
Employees Worked With
