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1,565 Reviews of Rallye Lexus - Service Center
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May 18, 2024
My navigation system is not working properly, I will explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, Cross Bronx, GWB, then either 80 or Taconic to the Thruway, 490 or380 into Rochester. Well when I put the destination of the Holiday Inn in Rochester it gave an eta of 6:32, and two other options of. 7 - 8 hours. It usually takes me 8-9 hours. Well I picked the 6:32 trip which was 8.5hours which is not my issue. The trip took me to the Williamsburg’s Br, Holland Tun, then Hoboken, and Newark, using county roads and state roads. Until finally 80. It wanted me to get off every exit once in Penn. I finally got off on maybe 490. Once I crossed the Thruway it directed me off using state, county, and 30mph village roads. I traveled thru main streets in many small towns before arriving in Rochester. What a stressful trip! Now the staff at Rallye are very nice! No complaints! But they could not find a problem. So they Tech Expert got in and went thru the program, he checked the pre-set, NONE were set. Then reviewed the routing in the memory, it was exactly like I said. Then put in the address and the same 3 options came up with similar times. He did not know how to fix the issue! I asked if they can change the SD Card? He thought that was a good idea, but return and said this car doesn’t use the SD Card. So now I have my old faithful Garmin taped in front of the Navigation screen. This was not the first time I had a issue, about 6 wks ago I put in the address of a resturant in Kew Gardens, Queens. The Nav had me pass the area, circle past it and finally direct there. I am not happy with Lexus! Before I left the nice young Service Lady gave me a envelop from the Manager, I was so upset, I gave it to the cashier, never opened it, just disgusted. More
by cwcomerford
Verified Customer
May 18, 2024
Let’s not forget my wonderful salesman Rich Repanes who makes all my service appointments for me makes all my service appointments for me More
by richie159
May 14, 2024
The place is very clean and nice the staff are very friendly and helpful. The only thing I don’t like is the location is very far from where I live. friendly and helpful. The only thing I don’t like is the location is very far from where I live. More
by RAQUELSTOWE
Employees Worked With
May 14, 2024
From start to finish the service was excellent. The technician who performed the work did an excellent job, my alignment was perfect. The technician who performed the work did an excellent job, my alignment was perfect. More
by neildownb4me
May 13, 2024
It was good. They are courteous and good in customer service. Wish them the best.It is a good service center They are courteous and good in customer service. Wish them the best.It is a good service center More
by PAULTHOTTATHIL
Employees Worked With
May 09, 2024
Everyone who helped me in Rallye was so friendly and very helpful. It’s amazing how professional Joanna is. Best service center I’ve ever been to. Thank You Rallye Lexus! very helpful. It’s amazing how professional Joanna is. Best service center I’ve ever been to. Thank You Rallye Lexus! More
by 1JOHNNIB1
Employees Worked With
May 09, 2024
Joanna is an amazing person. Extremely professional. She is a pleasure to work with and an asset to your company Extremely professional. She is a pleasure to work with and an asset to your company More
by kcarena152
Employees Worked With
May 04, 2024
i've been getting services at Rallye lexus for almost 7 years and Rallye lexus is most reliable and best service center among other lexus service center. years and Rallye lexus is most reliable and best service center among other lexus service center. More
by CHANGSOONCHOI
May 02, 2024
I’ve been to Rallye Lexus service twice and was very satisfied with their service. satisfied with their service. More
by derst
Employees Worked With
April 23, 2024
Rallye Lexus has always provided excellent service. I love coming here for routine check-ups. I love coming here for routine check-ups. More
by crown1217
Employees Worked With
