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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,566 Reviews

1,566 Reviews of Rallye Lexus - Service Center

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September 19, 2021

I have never been disappointed with this dealership. Maria is always so pleasant to deal with (as are the two Mike's). More

by sangacian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Rallye Lexus responded

Your continued confidence in the Rallye Lexus team means a lot and we will be sure to let Maria know you appreciate all of her hard work. Thank you for being a great customer!

September 08, 2021

Prompt & courteous service and a complementary car wash was a plus! Although they did’t find any problem but the pickup is not smooth if you slow down . More

by ajazrafis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Sep 29, 2021 -

Rallye Lexus responded

Thank you for leaving us a positive review! I'm glad to hear that you received prompt and courteous service, but it is concerning that you are still experiencing an issue after your service visit. If you have outlying concerns about the condition of your vehicle please reach out to me directly so we can find a solution together. Thank you, Pam Palasciano - Service Manager - 516-629-7646

Sep 30, 2021 -

ajazrafis responded

Thanks for acknowledging my concern, I will contact you if the problem persists.

Sep 30, 2021 -

Rallye Lexus responded

Absolutely. We're always happy to assist!

September 05, 2021

Our 2006 Lexus LX470 is in very good condition but has had two very major costly repairs recently. Pam and Joanna are always pleasant, professional and supportive. Both times we had to have the Lexus fla More

by nlomangino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Sep 07, 2021 -

Rallye Lexus responded

Thank you for your continued support of Rallye Lexus. We're pleased to see that Pam and Joanna always provide you with great service!

September 02, 2021

Very please with service, professional personnel and staff. I would definitely recommend dealer to friends and family. I felt the difference in my car ran even more smoother. More

by CHARLOTTEGILKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Rallye Lexus responded

Charlotte, we are delighted that our team took such great care of you and your vehicle! Thank you for choosing Rallye Lexus and for taking the time to share your feedback. We hope to have the opportunity to assist you again down the road!

August 31, 2021

This was my first service experience with Lexus. We are first time Lexus owners. Dealing with Rallye has proven to be an exceptional experience from sales to now, our first service. More

by DTANSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Rallye Lexus responded

We're glad we're providing the exceptional care we strive for across all departments! Thank you for the wonderful feedback and for trusting Rallye Lexus with your business - we hope to see you again for your next service!

August 29, 2021

I am always able to get a prompt appointment - sometimes the same day and, if not, the next day. I can always get a loaner, when needed. In my mind, the Lexus brand is all about reliability and service. Ra More

by MARK WURZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Rallye Lexus responded

We're so glad we're living up to the high standards we hold ourselves to, Mark. Thank you for the terrific review and for trusting Rallye Lexus with your business! We'll see you next time!

August 26, 2021

Excellent service. Ongoing communication with service agent . Very accommodating with service times. Nice and comfortable waiting room . Good health and safey protocols. Welcoming atmosphere and personn More

by HARV46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Rallye Lexus responded

We're delighted to hear that you enjoy your service experiences with us, courtesy of the Rallye Lexus team. Customer satisfaction is a top priority for us and we'll go to great lengths to ensure that. Have a great day!

August 23, 2021

My service representative MIKE was very helpful, pollite and kind! They washed my car and returned it within the hour as promised. I would definitely recommend Ralle to others.. Too bad Salesman Bob Heyman More

by SWG513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Rallye Lexus responded

Thanks for the great review! We're pleased that Mike was helpful and kind. We appreciate your loyalty to Rallye Lexus and your kind words about Bob. From all of us at Rallye Lexus, we wish you safe driving!

August 22, 2021

Service people are very friendly and with out any hesitation our service process completed. I will recommend everyone to Rallye Lexus for their future purchase Thanks More

by JACOB Chacko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Rallye Lexus responded

Thanks for the wonderful review, Jacob! We're so glad we made your recent visit such a breeze. Come back again next time! - the Rallye Lexus team

August 21, 2021

Always very professional and friendly, love the waiting room, it’s clean and the coffee is good . My only complaint is writing this review, why can’t you say it in less than 25 words, it will not let you s More

by JEDI542
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2021 -

Rallye Lexus responded

Thank you for providing us with feedback on your experience at Rallye Lexus! We're always happy to hear about your customer's satisfaction, and will certainly take into consideration your input on the review structure. We appreciate your positive rating and hope next time you need service we'll be seeing you again!

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