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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,566 Reviews

1,566 Reviews of Rallye Lexus - Service Center

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August 19, 2021

Maria was exceptional as always, very courteous, knew exactly why I was there and had a loaner care ready immediately. Best service, extremely professional always keeping the customer in the know on wh More

by HSB
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Rallye Lexus responded

Thanks so much for giving Maria a special shoutout! We're pleased that we kept you in the loop and got you back out on the roads. See you next time at Rallye Lexus!

August 19, 2021

The dealership was very accommodating They picked up and dropped off car which saved me at least an hr and a half of driving. They are great! More

by Laurabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Rallye Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such an accommodating service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

August 17, 2021

Customer service very because I call service for 3 days for estimate of installation running boards for 2018 RX350L I tell them I buy RX 350l from them but they never call me when I buy suv from Rallye sa More

by SAYEDNY09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joanna Oates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Vargas
Sep 29, 2021 -

Rallye Lexus responded

Thank you for your review and for trusting us with your purchase. We're very sorry to hear our communication was lacking, and we'll be sure to address this feedback with our team so we can verify we're doing everything we can to care for our customers going forward. If you'd like to discuss this directly, please don't hesitate to give me a call. I would be glad to have a conversation and see if there is any assistance I can provide. Thank you, Tony Costanzo - General Sales Manager - 516-629-7622

August 16, 2021

Great service department. Can always get a loaner car. Car is always ready on the day I brought it in and out n a timely manner. More

by momstaxicb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name of person who took care of us, but she is not pictured above
Aug 16, 2021 -

Rallye Lexus responded

Thank you for leaving us your five stars! We hope to see you back at Rallye Lexus for your next maintenance visit!

August 13, 2021

Services provided are always at the highest level. Staff is courteous and very respectful of your time. They are very thorough and every effort is made to accommodate your needs. More

by DOGLOVER25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Rallye Lexus responded

At Rallye Lexus, we absolutely do make every effort to accommodate your needs! Thank you for your kind words about our excellent service and our ability to keep appointments timely. On behalf of the Rallye Lexus team, thank you and take care!

August 12, 2021

As always, consistent great service and great customer support. Joanna goes over and above to help make my service a truly quick and accommodating experience. Thank you as usual for a job well done. More

by MMARINO_MLSLIREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Rallye Lexus responded

Thank you for continuing to choose Rallye Lexus for your service needs! It means a lot to hear that you are always so well taken care of by Joanna and the team. Safe travels and we hope to welcome you back in the future!

August 11, 2021

Easy breezy, called about a flat. I was taken with 30 minutes. Fixed tire, a quick wash and was in my way. Next business day follow-up. More

by lexus113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Rallye Lexus responded

We are so happy we could help! Thank you for choosing Rallye Lexus and for sharing your five-star experience. We hope to work with you again down the road!

August 10, 2021

Very professional in understanding the issues I had presented regarding the problem with my car. I was able to get a loaner as the problem does not happen all the time. More

by CODERORTHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Rallye Lexus responded

We are pleased the Rallye Lexus team was able to address your concerns with your vehicle. Providing exceptional service is our goal and it sounds like we are hitting the mark. Thank you for your support and we wish you many safe and happy miles!

August 09, 2021

Has always been a very good experience servicing at Rallye Lexus as I've done now for many years. Preferred appointment times with loaners are always available, check in is quick & easy. Wait time f More

by Terry S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Rallye Lexus responded

Thank you for the great review, Terry! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Joanna and the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

August 09, 2021

Always a pleasure to go to Rallye for service. Waiting is very comfortable. Wait time is just as they say. Couldn't be happier. Michael Montijo, my service advisor kept in touch and was there from checking t More

by SandraH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Rallye Lexus responded

Hearing from happy customers makes us happy, Sandra. Thank you for the terrific review and for choosing Rallye Lexus for your vehicle care!

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