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Rallye Lexus - Service Center

Glen Cove, NY

4.7
1,557 Reviews

1,557 Reviews of Rallye Lexus - Service Center

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February 21, 2021

When I called to make an appointment the person who answered the phone was accommodating and courteous. My service advisor was also professional. Overall excellent service. More

by CHARLESHAVIV
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Rallye Lexus responded

Charles, we really appreciate the positive feedback! It's great to hear how much you enjoyed working with our service team. Thank you for trusting Rallye Lexus with your vehicle and your business!

February 21, 2021

Service was adequate. I noticed an issue with the hi beams after my service appointment. I have not called to report the problem as yet. More

by TCHOUDRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Rallye Lexus responded

Thank you for reaching out. Customer satisfaction is our highest priority and I would like to make sure that your concerns are addressed. Please reach out to me directly so that I can help. Pam Palasciano - Service Manager - 516-629-7646

February 07, 2021

Efficient- accommodating- waiting area excellent- expediency of service- everyone I had contact with was knowledgeable and courteous- my salesman has always been welcoming to me More

by margery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Losee
Feb 08, 2021 -

Rallye Lexus responded

Thanks for taking the time to review us. Here at Rallye Lexus, it is our goal to deliver a seamless experience and I am glad that came through to you!

February 07, 2021

I’ve been with Rallye over 22 years. Their service and their staff has always been excellent. One of the reasons I’ve stayed with Lexus xxx this time. More

by JOHN.ABRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Feb 08, 2021 -

Rallye Lexus responded

Hi John - Thank you for taking the time to review us! We appreciate your business over the years and are happy to hear that you are so confident in our team to get the job done. Drive safely, and we hope to see you again at Rallye Lexus!

February 04, 2021

I brought my car in for a 50000 mile check up. From Maria ( service rep) to the work actually preformed ... all an excellent experience. Of course I’ll always return to Rallye Lexus!! More

by nycv7198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None!!
Feb 04, 2021 -

Rallye Lexus responded

Thank you for trusting us with your business! We appreciate the kind feedback and are thrilled to hear that Maria went above and beyond to assist you. Drive safely, and we hope to see you again at Rallye Lexus!

February 02, 2021

My car did not get the white glove service that a luxury car dealership promises to provide. The inside/outside cleaning service was not provided which was a disappointment More

by BINAGUL416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Rallye Lexus responded

This is a disappointing review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about your visit and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Pam Palasciano - Service Manager - 516-629-7646

February 02, 2021

Our service was excellent as always. Mike Montijo is the person we work with and he is great. A very good, kind and always helps us. We are very satisfied with rallaye More

by GRANDMASCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Rallye Lexus responded

Thank you so much for visiting us at Rallye Lexus! We are delighted that you can depend on our team for consistently great service and trust Mike to keep your vehicle running safely. Hope to see you next time!

January 27, 2021

The service representatives all offer truly outstanding customer service with a high level of professionalism. I've been going to Rallye Lexus for all of my service and maintenance needs for almost 20 year More

by G.HOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
Jan 27, 2021 -

Rallye Lexus responded

Thank you for your loyalty to Rallye Lexus! We're proud to have earned your continued support and we look forward to taking care of you the next time you bring your vehicle in for service!

January 26, 2021

As always, Rallye Lexus' service department was efficient and flawless. The staff is friendly and willing to help with any problems. This is why I've been coming to them for my past 5 cars! More

by MargD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Rallye Lexus responded

Thank you for the five-stars, and for your loyalty to our dealership! We appreciate your business and are thrilled to hear that you are so confident in the Rallye Lexus team to get the job done. Drive safely, and we hope to see you again down the road!

January 25, 2021

Maria was great. She, along with the rest of the crew there were friendly and accessible. I have been there a few times for different things and am happy with the service. More

by RITA.RANIERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Rallye Lexus responded

Thank you for sharing your experience with us! It is a pleasure to hear of your visit and we thank you for being our customer!

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