Rallye Motors - Service Center

I am always pleased with the service at Rallye. When I pulled into the service area, I was immediately greeted when I got out of my car and when I entered into the service building, Rob was there waiting pulled into the service area, I was immediately greeted when I got out of my car and when I entered into the service building, Rob was there waiting for me with my paperwork. Rob and I spoke about the issues with the car, and the services I needed performed. Once done, I was quickly given a loaner, a GLK. When Rob called me a few hours later to tell me my car needed to stay overnight, I came back in to change my loaner to a more gas friendly car and this was no issue for the people at Rallye. They were kind and understanding. Rob called me on a daily basis to let me know the status of my car, and even when he was out of the office, he had someone call me to give me an update. When I finally picked up my car a few days later, it was clean and good as new. I also noticed that they painted over a small ding in my bumper, which I knew was there but hadn't even requested that they cover. I was quite pleased not just with the work on the car, but also with the customer service provided. I can't imagine going any place else to have my C class services. Thanks Rob and the Rallye team :) More

Complements to all at the service department!! The amount of time wasted was none and the service was perfect... The team at Rallye greet you as you pull in, take you in to service writer in a flash and have of time wasted was none and the service was perfect... The team at Rallye greet you as you pull in, take you in to service writer in a flash and have you in the loaner in minutes.. Rob called me on a constant baisis to let me know what and when the repairs were going to be. More

I was able to get the appointment that I wanted at the time I wanted. Vehicle was done quickly. I was able to get a loaner car quickly in order to carry out my buisness for the day. The Service Advisor ha time I wanted. Vehicle was done quickly. I was able to get a loaner car quickly in order to carry out my buisness for the day. The Service Advisor had all the informaiton needed to get my vehicle it current service and recomended all work. He even check the tread depth. Lastly the Car came back cleaner than I left it. More

We have been Ralllye customer's for years and the key incentive for us is the fantastic servive we get and particularly the attentive and professional way we are handled by Ken Vachris, he makes the expe incentive for us is the fantastic servive we get and particularly the attentive and professional way we are handled by Ken Vachris, he makes the experience a pleasure. More

Everyone from the parking attendant, receptionist, service advisor and cashier were very friendly and efficient. The advisor was in contact with me via phone and internet to explain their recommendati service advisor and cashier were very friendly and efficient. The advisor was in contact with me via phone and internet to explain their recommendations to me, and the cost involved. We have been buying/servicing Mercedes from Rallye for decades, they get better every year. More

BRIAN KEARNS WAS EXCELLENT WITH HIS ALL AROUND SERVICE AND WAS VERY COURTEOUS. HE KEPT ME AWARE OF WHAT WAS BEING DONE AND THE ENTIRE STAFF, FROM THE YOUNG LADY WHO CHECKED ME IN TO THE YOUNG LADY WHO CHE AND WAS VERY COURTEOUS. HE KEPT ME AWARE OF WHAT WAS BEING DONE AND THE ENTIRE STAFF, FROM THE YOUNG LADY WHO CHECKED ME IN TO THE YOUNG LADY WHO CHECKED ME OUT WERE VERY COURTEOUS. More

I am ALWAYS pleased with the level of service I receive at Rallye, both in service and body shop departments. From the valets, loaner car personnel to final receptionists - they are all professional and c at Rallye, both in service and body shop departments. From the valets, loaner car personnel to final receptionists - they are all professional and could not be more helpful. Two employees that are head above everyone else are Rob Carlson and John Kunar, they probably are the real reason I am that pleased with Rallye. They both have gone above and beyond throughout the years and it is rare in a service business to have such valued employees - please make certain to acknowledge that - they truly are an asset!! Thank you as an organization for making life easier to bear with the little annoyances in life made easier with professionalism on all levels. Best regards, Maureen Polye' Associate Broker Prudential Douglas Elliman The North Shore Group Manhasset,N.Y., 11030 More

Have done business with Ken Vachris for a few years now and he never fails to be helpful and courteous. That's why I come back for repairs, even though i probably could get it less expensive elsewhere. and he never fails to be helpful and courteous. That's why I come back for repairs, even though i probably could get it less expensive elsewhere. More

Excellent service, my service manager was great. Loaner car was easy. Completed the work speedily and my car was ready on time. I wish they would take American Express car was easy. Completed the work speedily and my car was ready on time. I wish they would take American Express More

He was useful, fast, pleasant and kind. He was ready to answer any question that wanted to know. He had a lot of patience for me. answer any question that wanted to know. He had a lot of patience for me. More