Ralph Honda
Rochester, NY
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Best buying experience ever How many times have you called a dealership for information and only to find out that they lied to you when you met them in person? Well this experien How many times have you called a dealership for information and only to find out that they lied to you when you met them in person? Well this experience was the exact opposite. The salesman and I agreed to terms, including a rough price, before I even left my home. Then, the dealership met every term that we had discussed on the phone. No bait and switch...no high pressure sales...just a pleasurable, no-stress experience. The sales manager came in after I concluded the main purchase to discuss service options, I picked one, and that was it. He didn't try to sell me something else. We just chatted a bit, he thanked me, and he left. Wow! I picked my vehicle up about two hours later. I brought my vehicle back in for undercoating,..and I must say, the service department couldn't have treated me better. Overall...this dealership is everything that you would want a dealership to be. Go there and you won't be disappointed. More
Excellent Service Had my first oil change and tire rotation completed a few days ago. Was in and out in less than 30 minutes. Additional car wash was an excellent bonus Had my first oil change and tire rotation completed a few days ago. Was in and out in less than 30 minutes. Additional car wash was an excellent bonus. Great Job Ralph!! More
In a word-fantastic!!! So grateful for the guys at Ralph. We purchased our car there last spring and I was driving when I ran over a large item that caused a flat. I quickly pulled into the dealership. They We purchased our car there last spring and I was driving when I ran over a large item that caused a flat. I quickly pulled into the dealership. They took care of me in less then half the time promised! They were awesome! More
Very fast and thorough. I had an amazing experience with the Express Lube team at Ralph Honda. I was done in no time and felt the pricing was fair and the service was comple I had an amazing experience with the Express Lube team at Ralph Honda. I was done in no time and felt the pricing was fair and the service was complete. Thank you Ralph Honda. More
Very efficient and professional Brought my accord in Wednesday night (towed actually) because the water pump pulley went. Very last minute thing, but they got the parts needed and I Brought my accord in Wednesday night (towed actually) because the water pump pulley went. Very last minute thing, but they got the parts needed and I picked up my car a couple hours ago (Friday night). Much appreciated the urgency that Kevin in service department showed. Had my car looked at and estimated the same night I brought it in. He kept me up to date on the progress of my car. Thank you to Kevin and the tech(s) (wish I knew their names so I could put them in here as well) who worked so quickly on my vehicle. More
Unexpected Excellence We just bought a used Pilot from Ralph Honda. First, I have to say that Dave Moffett is definitely NOT the stereotypical car salesman. He is much mo We just bought a used Pilot from Ralph Honda. First, I have to say that Dave Moffett is definitely NOT the stereotypical car salesman. He is much more interested in serving the customer than in selling cars. He was absolutely excellent through the whole process. There were no hidden fees or pressure to buy extras when we got to F&I. The vehicle we bought had corroded rims, but the dealership offered to have them repaired for us. We didn't have to hound anyone about it. The next thing I knew, Dave Moffett was calling me to drop the car off for rim refinishing. The dealership provided us with a brand new loaner vehicle while the rims were refinished, and at the end, the rims look like they're new! Did I mention the price was right and everything on this used car works exactly as it should? Ralph Honda is the first dealership I can actually recommend to someone else. More
Helpful , listened to what I was saying I so appreciated having a salesman, Scott S, who listened to what I was saying without injecting what he thought I should want in a new car. The whole I so appreciated having a salesman, Scott S, who listened to what I was saying without injecting what he thought I should want in a new car. The whole experience was relaxed, we had time to think and discuss, but didn't have to hang around and wait either. All our questions, especially about the technology, were answered in an understandable way. We ended up with a car very different from what we thought we were going to get, but it's a perfect fit! Literally - it's a Fit! Follow up has been excellent, and not annoying. Ralph Honda has a friendly, customer oriented atmosphere. I think I'm going to like it there! And I know I'm going to like my first ever Honda! More
Pat is a wonderful service advisor and treats everyone he sees with superb customer service! It's a pleasure to work with him, no matter the situation! sees with superb customer service! It's a pleasure to work with him, no matter the situation! More
Excellent dealership to work with! I have been working with Dave Moffit for 12 years now. This is my fourth Honda! I would highly recommend Ralph Honda and when you go ask for Dave. V I have been working with Dave Moffit for 12 years now. This is my fourth Honda! I would highly recommend Ralph Honda and when you go ask for Dave. Very honest and good communication. More
Extremely friendly greeting as you walk into Ralph Honda . Corin the sales associate was a pleasure to deal with and professional. The pick up process was organized , detailed and a complete pleasure . Ral . Corin the sales associate was a pleasure to deal with and professional. The pick up process was organized , detailed and a complete pleasure . Ralph they did it right .. More