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Ramsey Alfa Romeo Fiat
Upper Saddle River, NJ
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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306 Reviews of Ramsey Alfa Romeo Fiat
September 05, 2019
Frustrated but satisfied I brought my wife's Fiat here for service and l was treated very well by the service representative and the problem was corrected. Joan was very court I brought my wife's Fiat here for service and l was treated very well by the service representative and the problem was corrected. Joan was very courteous and attentive. I would recommend her as the person to request if anyone I know had to get service at that facility. More
by sweetladie3
Verified CustomerEmployees Worked With
Joan Murphy
September 03, 2019
Second lease and I’ll be back for more Overall great experience. The guys are super friendly and knowledgeable. They know every detail about their cars and are not hassling you for a deal. Overall great experience. The guys are super friendly and knowledgeable. They know every detail about their cars and are not hassling you for a deal. Plain and simple no gimmicks More
by Zhenya19
Employees Worked With
Jesse Giordano, Luigi Terranova, Chris Timmons, Erik Valentin
September 03, 2019
Expensive and slow I have taken my Fiat 500L here for service a few times -- it is quite a distance from my home, but it is one of the few Fiat service centers in the ar I have taken my Fiat 500L here for service a few times -- it is quite a distance from my home, but it is one of the few Fiat service centers in the area, aside from Manhattan (which I tend to stay away from). I brought my car in Friday, August 30 for 43K mile service and a tire rotation. I called two weeks prior to make my appointment. I brought the car in 30 minutes prior to my scheduled appointment -- and waited....and waited. Granted, it was the Friday before a holiday weekend, but it really doesn't matter; every time I have brought my car there it involves a wait of at least 4 hours. Three and a half hours later, my service advisor said they discovered that both the front and rear brakes needed replacing as well as my tires. I gave the green light for the brake service. 2.5 hours and $1500 later, my car was done. When driving home, I noticed a thumping noise every time I applied the brake - regardless of the pressure. I thought that this was probably something that would diminish with time, as they had test driven the car, and surely they must have experienced that. Went away for the weekend and noticed the thumping came and went - there was no pulling or lack of stopping power, so I thought it would be OK. Flash forward to today - Wednesday, September 4 -- less than a week after bringing the car in for service. Not only was the thumping consistent and louder, the check engine light came on. To add insult to injury, when I called to schedule a time to bring the car back, no one really made an effort to understand or rectify my problem. I said I couldn't afford to spend another six hours waiting for the car to be serviced and asked for a loaner, I was told no loaners were available another three weeks, and could I wait that long? Really? How did all this escape the mechanic who I was told by the service advisor "was really thorough?" Needless to say I will not be returning, and actually will probably affect my next car choice, as I will not work with a dealership who can't be bothered to lift a finger to make things right. More
by cgh1751
Employees Worked With
Joan (service advisor)
September 01, 2019
Did as well as expected Quiet location with nice employees. The only negative thing is the secretary making appointments was rude. While on the phone making an appointment wi Quiet location with nice employees. The only negative thing is the secretary making appointments was rude. While on the phone making an appointment with her, she wasn’t friendly and kept making appointment suggestions and was annoyed when I told her I couldn’t make the times she suggested. More
by questiev
Employees Worked With
The service employee that sits all the way on the left. (Farthest from the stairs)
August 30, 2019
Great atmosphere to buy a car! I'm not a big fan of dealerships and buying a car. But I must admit that buying my new Stelvio was painless at this dealership. The staff was very fr I'm not a big fan of dealerships and buying a car. But I must admit that buying my new Stelvio was painless at this dealership. The staff was very friendly and had wonderful positive energy. They also worked to make the deal and we drove away happy. I am Sure I will go back and get another car at this dealership. Thanks again to Luigi and the boys! see you soon! More
by Happy Customer
Employees Worked With
Luigi Terranova
August 28, 2019
Convenient and courteous service Service Representative Joan Murphy was prompt, efficient, communicative and courteous from beginning to end. She expedited my appointment in order to Service Representative Joan Murphy was prompt, efficient, communicative and courteous from beginning to end. She expedited my appointment in order to accommodate my schedule and also arranged for a “loaner” on short notice. I was very pleased with the overall experience. More
by geneferraro
Employees Worked With
Joan Murphy, Luigi Terranova
August 27, 2019
Good. Not aggressive. Helpful Nobody was pushy and the team was helpful and friendly. They explained everything and even did a follow up phone call.jesse and Anthony are highly rec Nobody was pushy and the team was helpful and friendly. They explained everything and even did a follow up phone call.jesse and Anthony are highly recommended. More
by Bobbypoonam1
Employees Worked With
Jesse Giordano, Anthony Francica
August 26, 2019
Luigi is very helpful I'm glad that I was able to work with Luigi in regards to my purchase. He is very considerate and tries to show that he wants a long term relationship I'm glad that I was able to work with Luigi in regards to my purchase. He is very considerate and tries to show that he wants a long term relationship with his clients. He made sure I understood everything I need to know about car (before the test drive, during the test drive, and after the purchase). Any questions that I had, he answered me directly. Grateful and Thankful! Plan to work with Luigi again in the future. More
by JustaDude
Employees Worked With
Luigi Terranova
August 23, 2019
Stelvio purchase Luigi Terranova was amazing. He was very knowledgeable and patient with my many many questions. If you want an Alfa Romeo or a Fiat, he is you man. Luigi Terranova was amazing. He was very knowledgeable and patient with my many many questions. If you want an Alfa Romeo or a Fiat, he is you man. More
by nc1976
Employees Worked With
Luigi Terranova
August 21, 2019
Alfa expierence Great new car purchase recently completed. Luigi went above and beyond to create the perfect buying expierence with my new Alfa Stelvio. Grazie Mi Great new car purchase recently completed. Luigi went above and beyond to create the perfect buying expierence with my new Alfa Stelvio. Grazie Mille Gene Passalacqua More
by GPstelvio
Employees Worked With
Jesse Giordano, Luigi Terranova
