Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ramsey Alfa Romeo Fiat

Upper Saddle River, NJ

4.2
300 Reviews
Call Dealership (201) 818-9600
View Awards

365 Route 17 South

Upper Saddle River, NJ

07458

Directions

By Type

300 Reviews of Ramsey Alfa Romeo Fiat

April 16, 2024

Professional. Easy. They guide you through the process and take care of everything in the background. More

by Al
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Giordano, Anthony Francica
Report | Print
Helpful
September 01, 2023

Andy was great from start to finish. He was very informative and kind. I would recommend his services. More

by vince2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Driscoll
Report | Print
Sep 22, 2023 -

Ramsey Alfa Romeo Fiat responded

Thank you so much for taking the time to share your positive experience with our staff. It means a lot to us to hear that our team is doing an excellent job of providing top-notch service to our customers.

Helpful
August 25, 2023

Andy was fantastic! We received exceptional service to the point that when we picked up the car, he was making sure it was in pristine condition. He took time to make su More

by Me17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Timmons, Andy Driscoll
Report | Print
Aug 30, 2023 -

Ramsey Alfa Romeo Fiat responded

Thank you for the great feedback! We're so happy to see that you had a great experience working with Andy. We appreciate your kind comments and look forward to seeing you again!

Aug 30, 2023 -

Ramsey Alfa Romeo Fiat responded

Thanks!

Helpful
August 21, 2023

Andy was amazing! !! Patient and knowledgeable. A pleasure to work with!!! Would def rec to other buyers More

by jessica.ramos.slp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Driscoll
Report | Print
Aug 30, 2023 -

Ramsey Alfa Romeo Fiat responded

Thank you for the great feedback, Jessica! We're so happy to see that Andy took great care of you! We appreciate your kind comments and look forward to seeing you again.

Helpful
August 19, 2023

Fantastic customer service gave us the best car shopping experience we have ever had. Andy was exceptional! More

by Lisa18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Giordano, Chris Timmons, Andy Driscoll
Report | Print
Aug 30, 2023 -

Ramsey Alfa Romeo Fiat responded

We are absolutely thrilled to receive such wonderful feedback from our customers! Our team puts in a lot of hard work to make sure your experience with us is top-notch, and hearing how satisfied you are is the best reward we could hope for.

Helpful
August 15, 2023

Great costumer service! Andy was professional and very knowledgeable. Best dealership experience. Definitely recommend to friends and family More

by Karlos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Giordano, Andy Driscoll
Report | Print
Aug 30, 2023 -

Ramsey Alfa Romeo Fiat responded

Thank you for taking the time to leave this great review! We appreciate your business and hope to continue to earn your trust and loyalty.

Helpful
August 14, 2023

Fantastic Service! Andy really cared about giving us the best car at the best deal! Transparent and Honest! Highly recommend More

by danab1120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Timmons, Andy Driscoll
Report | Print
Aug 30, 2023 -

Ramsey Alfa Romeo Fiat responded

Thank you for taking the time to leave this great review! We believe in providing our customers with clear and honest pricing, so they can make informed decisions about their purchases. We appreciate your business and hope to continue to earn your trust and loyalty.

Helpful
June 21, 2023

Service dept. is more like lack of service. My wife's 2012 Fiat 500 had a recall that she was never apprised of. When, because of this defect, her car became ino More

by j.cantelmo
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Kathy from service dept.
Report | Print
Jun 28, 2023 -

Ramsey Alfa Romeo Fiat responded

We are very sorry to see that we were unable to find an appointment that worked for you. Our Service Center is quite busy, but we do try our best to accommodate everyone the best we can. Please contact our Service Manager Ron Federico if you have not heard from him yet - 201-818-9600.

Helpful
August 29, 2022

Service department is not responsive via email, and their service website sends service requests to their sales department. Completely unprofessional and unresponsive. Makes me want to leave the brand, so More

by Mark.k.saunders
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jesse Giordano
Report | Print
Aug 30, 2022 -

Ramsey Alfa Romeo Fiat responded

We're very sorry to see that you had an experience like this with us. We appreciate you bringing it to our attention and assure you that the issues you encountered will be addressed with our staff appropriately. If you need assistance with servicing your vehicle, please contact our Service Department directly and ask for our Service Manager, Ron Federico - 201-818-9592.

Helpful
March 28, 2022

Average to mediocre sales team. Non-skilled service department, unable to proper diagnose and repair repeated issues. Looking forward to my lease to be over. More

by Gordon270
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joan Murphy, Mark Simpson, Chris MB.
Report | Print
Mar 28, 2022 -

Ramsey Alfa Romeo Fiat responded

We are very sorry to see that you had a negative experience with us, as we aim to provide the best sales and service possible for our clients. Since we are unable to look you up by your screen name, please send an email to Alison at reviews@ramseycars.com if you have any specific details about your visit that you would like us to address with our staff. We take all feedback seriously and would appreciate the opportunity to correct any issues you encountered. Thank you for taking the time to leave your feedback.

Mar 28, 2022 -

Gordon270 responded

I expressed my concerns with your staff and Alfa Romeo corporate repeatedly, with no change in the outcome. You were given many opportunities to make it right, and at this point my best option is to just return the car at the end of the lease and walk away. Very fortunate I leased instead of buying from your dealership. Kudos to AR Corporate who directed me to a different service department (30 miles away) in at least two occasions to successfully address what your team was unable to resolve. At least the AR warranty and customer service from corporate worked well and came thru.

Helpful
1
2
...
30