I understand the shop doesn't have Alfa technicians on hand, hence the need to book an appointment in advance. However, when I dropped my car off in Monday I was told it would be a two day appointment. When I dropped by the shop on Wednesday my car still wasn't ready and I had to call in Thursday even to get a status update.
In addition I was told that it was normal to need a $1,500 front and rear brake job after only 26,500 miles with the vehicle, which just seems ridiculous.
So overall it was a very poor service experience.