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Ramsey Alfa Romeo Fiat - Service Center

Upper Saddle River, NJ

4.1
47 Lifetime Reviews Review Dealership

47 Reviews of Ramsey Alfa Romeo Fiat - Service Center

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April 26, 2019

"Going back to VW soon as lease is up"

- GINAMCASSESE

While my Service Advisor was as nice and easy to work with as possible, I was far less than pleased with the Service Center as a whole. From my 1st call to make an appointment being told the next available date was a week out when I was having issues with my tires was upsetting enough for me to beg to be seen sooner. The nice phone representative was kind enough to speak to the Service Manager who was willing to take me 2 days later. Still 2 days longer than I was comfortable with as I did not feel safe with wobbling tires. When I inquired about a loaner, I was told the next available loaner was 20 days later. As such, I drove to the center 2 days later. Upon arriving to the service center which was tricky to find, I was baffled where to go since every sign said "MOPAR SERVICE" and I have no idea what that even means. I have a Fiat and this is a Chrysler/Jeep dealership. What a mess. When I checked in I was told I would have to wait 1 1/2 hours AT LEAST to get a diagnosis. When I was directed to the waiting area that was close to appalling conditions for customers paying high prices for their vehicles I decided to get an uber and leave as soon as I could. I received a call many hours later that at least 2 of my rims needed to be replaced and the car would need to be kept overnight. The Service Advisor guided me well from a cost-saving standpoint and I feel comfortable with his recommendation of fixing the Existing rims vs replacing. When I arrived after another uber ride the next day, I paid for 3 tires (as they all needed it) at $150 each and after paying got into my car which the dealership didnt even do a courtesy wash. Very poor service.

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Recommend Dealer
No
Employees Worked With
Don't see Service names listed
May 13, 2019 -

Ramsey Alfa Romeo Fiat responded

We're very sorry that you weren't satisfied with your service experience. Chrysler Corporation/Mopar owns and services all Chrysler, Jeep, Dodge, Ram, Alfa Romeo and Fiat vehicles. Because we service all of those brands, appointment times and loaner car availability will vary. If you can let us know what was wrong with our waiting area, we would gladly take any comments into consideration. Many customers find it more than suitable with TV's, free wifi, coffee/espresso machine, snacks, restrooms and comfy couches. We are glad that you felt comfortable with the service rep and that the service was done correctly. Thank you for sharing our experience with us.

April 26, 2019

"Quality diagnosis and quick repair"

- Tubby500

My fiat 500l had a strange error code involving the transmission computer, and ignition switch where the key would get hot (very strange design feature). The staff at Ramsey Fiat quickly diagnosed the correct issue, ordered the correct parts and got it all sorted without any other issues happening! Would recommend!

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Recommend Dealer
Yes
Employees Worked With
The service desk and technicians!!
May 13, 2019 -

Ramsey Alfa Romeo Fiat responded

Glad to see this, thank you for sharing!

April 26, 2019

"Excellent care and informative of the progress of vehicle"

- SHASAN1990

They took excellent care with my vehicle, they would call on a daily basis to update me on the vehicles progress. No hassle with the loaner vehicle or the paperwork. All of my concerns with the vehicle were addressed. They dont make you wait long periods of time to pick up the vehicle or drop it off, they get you in and out the door as fast as possible, which is great. Overall great service department.

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Yes
Employees Worked With
May 13, 2019 -

Ramsey Alfa Romeo Fiat responded

Thanks very much!

January 08, 2019

"WARRANTY REPAIRS"

- David G

EXCELLENT SERVICE EXPERIENCE ABOVE AND BEYOND PROFESSIONAL ALWAYS FROM SALES TO SERVICE AND PARTS NO PRESURE ENVIRONMENT. HIGHLY RECOMMENDED A NICE CHANGE TO THE TYPICALLY DEALERSHIPS THANK YOU....A+++++

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Recommend Dealer
Yes
Employees Worked With
Other Employees : JIM, JOAN AND STAFF IN SERVICE & PARTS
Jan 23, 2019 -

Ramsey Alfa Romeo Fiat responded

Thank you so much, David. We appreciate the review and are glad you had a great experience with us!

February 10, 2018

"Good experience at Ramsey Fiat!"

- LucianoMinetti

Dealer Manager Ron Federico is a pleasure to work with. He has gone above and beyond to resolve the issues with my 2013 Fiat 500. Thanks, Luciano

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Recommend Dealer
Yes
Employees Worked With
Ron Federico
Feb 13, 2018 -

Ramsey Alfa Romeo Fiat responded

Thank you so much for giving us the opportunity to make it right!

January 02, 2018

"New 500x fiat"

- Amcaruso91

I just leased a new 500x fiat ar fiat Ramsey. I had a great experience with the salesman Frank...he was very helpful and really worked with me to get a great deal...he went over everything and made the process quick and simple. I would definitely recommend fiat of Ramsey and Frank to anyone looking to lease or finance !

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Gizzi
Jan 05, 2018 -

Ramsey Alfa Romeo Fiat responded

Thanks very much, we hope you enjoy your new 500X!

November 29, 2014

"Service "

- Katebry1

I purchased my Fiat 500 Pop in May. I just recently brought "Angelina" in for her first service. The service staff were great. I drove right into the staging area and was met by the Service Manager. We briefly went over my free service and "Angelina" was whisked away to the Service Area. I enjoyed an espresso while waiting for the vehicle. When "Angelina," was returned to me, the Service Manager explained the Service and also handed me the document. Great experience with the Service Area. We will certainly be back for our next Service.

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Recommend Dealer
Yes
Employees Worked With
Service Manager
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