Ramsey Nissan

I want to let you know how. Absolutely wonderful my I want to let you know how. Absolutely wonderful my experience with Ramsey Nissan was! Back in February I began looking for a new car, as my Hon I want to let you know how. Absolutely wonderful my experience with Ramsey Nissan was! Back in February I began looking for a new car, as my Honda Fit lease was ending in May. I looked into the Hyundai Veloster – a manual transmission is a “must have” for me, and I was impressed with the technology package that was available in the car. I went to a local dealership and was told that while there weren’t any cars matching my request in stock, all I had to do was put down a $1000 deposit, and I could have one within a matter of weeks. After my credit card was swiped I was sent on my way (without any business card, which struck me as odd) and told I would be contacted when my car became available. Two weeks turned into four weeks, and each time I called I was told to “sit tight”, that no car was available at this point, but that it shouldn’t be much longer. At week 5, with the same explanation and less than 7 days left before my Honda was to be returned, I went back to Hyundai to get a refund on my deposit. It was disappointing on many levels. Not only was I not going to be able to get the car that I had my heart set on, but the entire ‘customer service’ experience with the dealership really made me weary to start looking again – but with so little time left on my lease, I didn’t have a choice! That night I began looking online for another car. I was definitely looking for something a little bit ‘different’ with a technology package, and of course, that manual transmission! That is when I came across the Nissan Juke, which seemed to fit all three of my criteria. I called Ramsey Nissan right then and spoke with Ashley in internet sales. She was so helpful and told me that it looked like there were only two Jukes within 300 miles that had both navigation and manual transmission! My heart sank a little bit, but she told me to come into the dealership the next day to speak more with a salesman about my options. I prepared myself with credit card in hand, to again deal with the high pressure and empty promises that I had encountered prior… When I got to Ramsey Nissan the next day, I was met by sales associate Diego Villanueva. He was professional, courteous, and upfront about the fact that the car I wanted was going to be difficult to get! We went over cost/numbers and with the help of Jose, decided that the dealership would buy my Honda. I was glad to know that even if my Juke took a while longer to get than anticipated, I could continue to drive my Honda until one was found for me. Since it was nearing the end of the day, Diego told me that they would try and contact the dealerships that had the Jukes in stock and see if they could get one for me. Diego told me he didn’t want to take a deposit from me until he knew that he could get me the car. This was surprising to me, and I wondered if without leaving any money, whether or not he would work as hard to find me the car…! From that point on the communication from everyone at the dealership was terrific! Diego called that night to say that he didn’t have any information for me, but would be in touch in the morning once he had any news. The very next morning Jose called to tell me that they had found me a Juke!! I was so excited. He told me that he would likely be able to get it within about 5 days. This was terrific news and I was able to give a deposit over the phone – which couldn’t have been easier. Much to my surprise, just two days later, Diego called to tell me that my car was ready to be picked up! It was only after the fact that I found out that Diego actually traveled to Rhode Island himself to get my car in such a timely manner… unbelievable customer service!! It is one week later and I LOVE MY JUKE! My experience with Diego Villanueva and Ramsey Nissan has been so refreshing and unlike any other car dealership experience I have ever had. Every member of the Ramsey Nissan staff that I encountered made me feel like a top priority. The customer service experience is one that many people would likely only expect when spending two to three (maybe more) times as much on a car! I look forward to receiving and completing the sales experience survey ? Please recognize Diego and these other exceptional employees. I hope that you will share my email with management/supervisors at Nissan. I look forward to a conintued relationship with Ramsey Nissan. Sincerely, Annie Rooney More

Nick was very informative and very knowledgable about the car I leased. He answered all my questions promptly and made sure everything went smoothly from the time I gave the deposit till the time I picked u car I leased. He answered all my questions promptly and made sure everything went smoothly from the time I gave the deposit till the time I picked up the car. More

Went in looking for a used certified Nissan. After sitting down and talking with Eddie he made the entire process very easy. Listened to my concerns regarding pricing and trade-in and within minutes sitting down and talking with Eddie he made the entire process very easy. Listened to my concerns regarding pricing and trade-in and within minutes we had ourselves a deal. Great group of guys to deal with. Would certainly recommend that to anyone. More

Over the years I've purchased or leased many cars from many dealerships in NY and NJ. I've had both good and bad experiences with car salesman, as well. But never have I met a salesman like Jorge Prado, a many dealerships in NY and NJ. I've had both good and bad experiences with car salesman, as well. But never have I met a salesman like Jorge Prado, a sales consultant from Ramsey Auto Group. For being such a young man and newbie car salesman Jorge not only had the knowledge of the full Nissan car lineup to speak to me intelligently about cars but also had both the patience and the demeaner that was refreshing and welcomed. Jorge presented lease and payment options in a very straightforward way that made my decision very easy to make when it was time to make a deal. So much so that I purchased 2 new vehicles in 5 days from him and the Ramsey Auto Group.. More salesman should take queues from Jorge if they really want to sell cars! Fantastic customer service skills! I just hope that Jorge is still around the next time I'm in the market for a new car.. Regards, Antonio Y. More

My visit at Ramsey Nissan was a great experience. I was in need of a car desperately but was not settling for anything less then what I could afford. I went to many dealerships in the North Jersey area ye in need of a car desperately but was not settling for anything less then what I could afford. I went to many dealerships in the North Jersey area yet Ramsey Nissan is made me feel the most comfortable. I really felt like a valued customer from the first day I went into Ramsey Nissan to the day I drove off in my new car. Jorge Prado was very helpful, understanding, and exceeded my expectations of a sales representative. He went above and beyond to meet my needs. He is a real down to earth guy, very straight forward, not wasting your valuable time. Jorge Prado is the person to go for your new car. More

Diego was very helpful in helping me decide between a lease and pre owned vehicle. He was very knowledgeable about the Nissan brand. Overall A+++ salesman. This is our 3rd purchase with Diego and we will lease and pre owned vehicle. He was very knowledgeable about the Nissan brand. Overall A+++ salesman. This is our 3rd purchase with Diego and we will be coming back. More

Staff is very professional and friendly. There is no preasure from the sales guys, they really want to help and put you in the car you want, not the car they want you to have. My overall expierence was preasure from the sales guys, they really want to help and put you in the car you want, not the car they want you to have. My overall expierence was great and i will recommend this dealer to anybody. Keep up the good work More

The guys at Ramsey Nissan made the entire process easy and comfortable. The sales person, the sales manager and the finanace guy were all professional and easy to deal with. and comfortable. The sales person, the sales manager and the finanace guy were all professional and easy to deal with. More

My overall experience with this dealer was very good and the salesman I worked with was very patient, knowledgable and quite professional. I got a fair price for the vehicle I requested and was treated wit the salesman I worked with was very patient, knowledgable and quite professional. I got a fair price for the vehicle I requested and was treated with the utmost care. More

Great experience from test drive to purchase. Max and George worked diligently to make the sales process go smoothly. Salesmen were attentive to details and patient. Will definitely recommend a friend. George worked diligently to make the sales process go smoothly. Salesmen were attentive to details and patient. Will definitely recommend a friend. More