Ramsey Subaru

Powertrain repair Service coordinator was friendly and arranged a loaner car for me. So far, so good with regard to repair; need a few more weeks to ascertain whether i Service coordinator was friendly and arranged a loaner car for me. So far, so good with regard to repair; need a few more weeks to ascertain whether issue is completely resolved . More

Fast, efficient, transparent I came to rely on this Service Center and my agent Esma Batca for fast, efficient and reliable performance. Thank you Esma and the team! I came to rely on this Service Center and my agent Esma Batca for fast, efficient and reliable performance. Thank you Esma and the team! More

Friendly trustworthy service coordinators The service coordinators are all very friendly and honest. They don’t try to sell you service you don’t need. They explain things very well. The service coordinators are all very friendly and honest. They don’t try to sell you service you don’t need. They explain things very well. More

Appointment easily made. Loaner car ready for me. Courteous Making an appointment was easy. The text was a helpful reminder. When I got there the service people were friendly. The loaner car was ready and clean Making an appointment was easy. The text was a helpful reminder. When I got there the service people were friendly. The loaner car was ready and clean. Only one problem. A piece if black foam is working its way up from the windshield. I told the service man...but it was not tucked back in. I left without noticing...so it's still peeking out. More

Excellent customer service Esma was friendly and kept me updated on the status of my vehicle. Made sure I knew I had the option to use a rental options as my service could last Esma was friendly and kept me updated on the status of my vehicle. Made sure I knew I had the option to use a rental options as my service could last 4 hours. It was my first time at this service center and it was definitely an enjoyable experience. More

65 K Service This is my second Forester. The first one I bought at Bill Kolb which is just a few miles from my house. I purchased my 2017 from Ramsey because I bou This is my second Forester. The first one I bought at Bill Kolb which is just a few miles from my house. I purchased my 2017 from Ramsey because I bought the car from a family member on your sales team. Not convenient to get to Ramsey but the experience is so positive it is worth the ride early on Saturday mornings instead of sleeping in. The place is spotlessly clean and the staff in the garage couldn't be more friendly or polite. That being said I do have some issues with my most recent visit. When I arrived it was mentioned that there is an open recall on my '17 Forester which I heard about on the radio, read about in newspapers and recently (within days) received mail from Subaru. It was suggested that the recall work be done in conjunction with the reason for my visit - a routine service. My last service was the big 60K service. Since the recall work would take a while it was suggested i borrow a loaner and wait for a call to come back. i couldn't devote a whole Saturday to being in your waiting room so i took it. i did not want to drive back and forth from Nyack to Ramsey twice in one day but that was the lesser of two evils. When I made the appointment for the service, a red flag should have gone up with the young woman who made the appointment. She should have known that my car needed recall work and that you would need the card for several hours. I would have planned and organized my day around it. There was no need to surprise me with it at the desk. I'm glad both issues were satisfied on the same day but it could have been more convenient. I made the service appointment for nine. I usually make them for 8:00 am. Had I known I was leaving the car i would definitely made it for 8. I didn't get into my car until about 4:15 pm requiring me to rush to where i needed to be. If the whole process had started at 8 the car would have been ready earlier, no rushing required. James Chalmers was excellent in advising me about the recall work, getting me into a loaner and then into my own repaired car and I'm greatful to him for his excellent service every time I come in. More

Good time I had a great and pleasant time dealing with Stan. Stan is very knowledgeable and ease going. The quality and package of the car exceeded my expectati I had a great and pleasant time dealing with Stan. Stan is very knowledgeable and ease going. The quality and package of the car exceeded my expectations. Planning to get my next lease from Stan as well. More

Routine service and windshield replacement Service was the usual. It was good. Only issue I have was that the service indicators weren't reset. I had to reset them myself. I looked online on ho Service was the usual. It was good. Only issue I have was that the service indicators weren't reset. I had to reset them myself. I looked online on how to rest them. More

Thank you jamee I want to thanks Ramsey Subaru ,James To taking care of my car. Everything was excellent ,car was fix,wash . Services manager is doing excellent jo I want to thanks Ramsey Subaru ,James To taking care of my car. Everything was excellent ,car was fix,wash . Services manager is doing excellent job 👍 Thank you . Happy holidays More

Great deal! Superb customer service Once I decided on the Subaru Forester Sport, Ramsey Subaru met all of my expectations. I was referred to Alex Petrushin by a client and was not disap Once I decided on the Subaru Forester Sport, Ramsey Subaru met all of my expectations. I was referred to Alex Petrushin by a client and was not disappointed. He gave me by far the best price on my car and made the transaction simple and pain free. Alex introduced me to Christopher Fuchs who assisted me with all the high tech bells and whistles on the vehicle. He spent time answering all my questions and was very patient. I needed to go in the next day with additional questions and he answered all of them. Both Alex and Chris reassured me that if I needed any help do not hesitate to come in. I would highly recommend Ramsey Subaru Dealership if you are in the market for a Subaru. Sincerely, Elliot L. More