Ramsey Subaru

Impromptu oil change - Saves a Ticket I had a last minute business trip to MD that would have put me well over my oil change mileage. So I stopped for the express service unannounced and e I had a last minute business trip to MD that would have put me well over my oil change mileage. So I stopped for the express service unannounced and explained the situation. They had the oil changed and even noted one of the front side marker lamps was out. They told me about the light and suggested they could have it changed very quickly. They also reminded me as I was crossing 3 states that the PD in other states "might not be forgiving" of having a lamp out on the car. Not only was everything done in 1 hour (A feat considering the inner fender well has to be removed to get to the front marker lights) and the car was washed inside and out. Apparently the people at Ramsey Subaru are clairvoyant. I got to my first business stop and met with a coworker who was in a sour mood because he got a rear marker light ticket in MD for $87. I know sometimes one thinks oh the service dealer is "tacking something on" like a lamp for profit margin. I genuinely doubt that is the case here. More

Excellent service. Comfortable clean waiting area Professional and courteous behavior by everyone Employees updated this customer on service status Easy to service. Comfortable clean waiting area Professional and courteous behavior by everyone Employees updated this customer on service status Easy to make appointments with online scheduling More

Great Experience! The entire staff was very helpful and concerned with our satisfaction. All questions were answered. Every detail of the car was explained and demon The entire staff was very helpful and concerned with our satisfaction. All questions were answered. Every detail of the car was explained and demonstrated. Paperwork was handles very efficiently. More

My go to Subaru service center I typically love using this service center as the reps are generally very nice and accommodating. However, if a customer wants to keep the post-it tha I typically love using this service center as the reps are generally very nice and accommodating. However, if a customer wants to keep the post-it that you jotted down costs of repair, even though you'll be adding it to the paperwork, just give it to them and don't have an attitude (I asked at least half a dozen times and he still tossed it in the trash, and after a slight attitude, he dug through the trash and gave it to me -- seriously, if a customer asks for it, just hand it to them after you've added it to the computer/paperwork). Usually I don't have an issue with them giving me the post-it so I can keep it handy in my wallet if I want to check costs outside of this service center, especially for a vehicle that is well over the 5yr/100k warranty period. Otherwise, it just inconveniences me to have to re-jot it all down myself so I can keep it handy, as the post-service paperwork is quite large and bulky and won't fit in a wallet. Other than that one not so great experience, even though I'm well over warranty, I will go to this service center for my major maintenance service and other repairs. The staff is very nice here. More

Exceptional service Great friendly service from the staff I give everyone a four star rating especially Christina and Enza. Every visit I get the same friendly smile and Great friendly service from the staff I give everyone a four star rating especially Christina and Enza. Every visit I get the same friendly smile and greeted by my first name which is very important to me. More

Super Service Department These folks work hard for their customers! They always put in the time, and do the research to determine if necessary repairs might be covered by Suba These folks work hard for their customers! They always put in the time, and do the research to determine if necessary repairs might be covered by Subaru's extensive warranty. As a 5 Subaru family, we greatly appreciate it! More

Air bag and more I brought my car in for the air bag recall. I was issued a loaner car and told I would also receive a thorough car checkup. It turned out I needed I brought my car in for the air bag recall. I was issued a loaner car and told I would also receive a thorough car checkup. It turned out I needed new brakes. My car is 8 years old and this is the first time they needed replacing. All work was done in a timely manner. More