Ramsey Subaru

Nice Dealership Dishonest Salesmen I had a poor experience at Ramsey Subaru. Asher indicated we would be negotiating off of the full price (all fees included) and no hidden fees. Afte I had a poor experience at Ramsey Subaru. Asher indicated we would be negotiating off of the full price (all fees included) and no hidden fees. After negotiating and settling on a price I took a look at the paperwork again the next day and I noticed there was a documentation fee for $300 which the salesmen had said originally was the dmv's title and license fee. This turned out not to be the case. Upon me calling his attention to this he denied not mentioning the fee. This was even after my wife and I both heard him say all fees were included in the price we were negotiating, with the only addition being the title and registration fee. To top it off when negotiating the price I was told the advertised 1.49 APR rate was applicable for 5 or 6 year loans by the salesmen. After negotiating the price with Asher based on the monthly calculations using that rate, (and without the extra documentation fee) I was told by the Finance office days later that it only applied to 3 year loans. Luckily I did my homework and was able to renegotiate the rate and sales price (with their finance person) down a little since my bank had a better rate. Another dishonest action was that Asher told me I'd be getting a survey and that if I wasn't going to give him all 10s I should just ignore the survey as it'll just hurt his performance ratings. I'm amazed that he would be so unethical to tell me to omit anything not positive and to push me to give him all 10s. To add insult to injury the next day I notices the antennae wasn't installed on my car. After doing some research I was able to find it in the trunk and install it myself. There are ways to make a good sale without lying to your customers. The dishonesty or lack of education of Asher on their finances Is disturbing. I'm terribly disappointed at how this salesmen would sneak in fees and lie about the financing. I can only hope others at the dealership are more honest with their customers. More

best buying experience 6/24/2015 My wife and I recently bought subaru impreza hb from ramsey subaru and Alex Pietrushin could not have been better. Alex, the sales 6/24/2015 My wife and I recently bought subaru impreza hb from ramsey subaru and Alex Pietrushin could not have been better. Alex, the salesman, was kind, straightforward, efficient and knowledgable. We had been to others dealerships that deals a bit more sleezy but Alex and ramsey subaru were great. I highly recommend Alex and this specific dealership More

Best experience with car dealership My car was serviced accurately, efficiently and in a timely manner; the waiting area was exceptionally pleasant with sits, screen TVs and refreshments My car was serviced accurately, efficiently and in a timely manner; the waiting area was exceptionally pleasant with sits, screen TVs and refreshments; I am driving 1 hour to come to this dealer's service! More

Easy and a pleasure as always! Alex and the Ramsey Subaru team always make buying a new car easy, hassle free and deliver the product you are looking for at a price you can't beat! Alex and the Ramsey Subaru team always make buying a new car easy, hassle free and deliver the product you are looking for at a price you can't beat! This was my second purchase with them and this time around we purchased 2 vehicles. They always deliver what they promise. Everyone should be buying thier cars from them! More

Continued excellent experience Totally professional, capable, considerate of one's concerns and needs, makes the entire experience simple, and even pleasant. He has always been very Totally professional, capable, considerate of one's concerns and needs, makes the entire experience simple, and even pleasant. He has always been very fair and follows up. My wife got her second new Legacy and I my second new Outback from Alex. I have referred friends and relatives to Alex at Ramsey Subaru. EVERYONE there and in the service dept. has always been very helpful, friendly and also follow up on everything. Happy to give the best of reviews. They earn it. More

Great experience and unexpected Went to several other service dealership in nyc and the wait was terrible. Came to nj ramsey's brought my car in, checked me in and explained my probl Went to several other service dealership in nyc and the wait was terrible. Came to nj ramsey's brought my car in, checked me in and explained my problem. Later on a few days, informed me of the diagnostics and wasn't expecting it to take a longer period of time. Needed the vehicle to commute to work. Without knowing what service they could offer me, they offered me a loaner car for the time being while my car was in the shop, waiting to be repaired. Astounded and unexpected. Glad I ventured out further to find a great place to service my vehicle. More

Great buying experience! Went in to buy a 2015 wrx a couple months back, with my fiance and her dad. Clayton was very friendly, pleasant, and quick. No pressure here at all wi Went in to buy a 2015 wrx a couple months back, with my fiance and her dad. Clayton was very friendly, pleasant, and quick. No pressure here at all with anything. My fiances dad hates buying cars, and he was completely relaxed and felt like the dealer was being honest. We will be going back to buy another subaru here shortly! It was a great experience and I recommend it to anyone considering buying a subaru. More

First time service I found the Ramsey Service Dept. knowledgable, friendly, and helpful. My Subaru required a brake job, which was analyzed thoroughly, and fixed promptl I found the Ramsey Service Dept. knowledgable, friendly, and helpful. My Subaru required a brake job, which was analyzed thoroughly, and fixed promptly. Not a cheap job, but what is? More

Transmission Problem? Worked out positively! Had a transmission problem with my 2012 Outback - brought it in to the service center, and was given a loaner car while they worked out the kinks in m Had a transmission problem with my 2012 Outback - brought it in to the service center, and was given a loaner car while they worked out the kinks in my car. Was super appreciative of the loaner car (a nice Crosstrek!) as I can't work without a car. They fixed the issue and even washed it for me! Al and Gordon helped explain what they did to my car in non-techie talk so I could understand what they actually did to my car. Thanks guys! More

Exceptional The facility, professionalism, attention of Ramsey Subaru Service is exceptional. I would recommend that everyone buy a Subaru just to visit the servi The facility, professionalism, attention of Ramsey Subaru Service is exceptional. I would recommend that everyone buy a Subaru just to visit the service department. from the moment one drives into a bay until the bill paying is a no hassle experience. Couldn't give a higher recommendation! More